1 Introduction
This working document provides a summary of the Case Coordination Group (CCG) Review’s initial assessment of the CCG operations and a ‘first cut’ of draft proposals for change or modification to those operations.
Based on our initial survey of stakeholders, observation of CCG meetings and discussions to-date with stakeholder agencies and individual workers, the assessments and proposals here should be treated as “draft for discussion”. They will be further developed and modified as a result of your feedback and continuing consultations with stakeholders.
The Paper is not intended as a review of the role of individual agencies but rather of the CCG as a collaborative service response to some of the most vulnerable in Townsville.
Your feedback, input and suggestions are important. Comments on our assessments and change proposals particularly welcome.
Please email them to Chris Chappell at chris@cichappell.com – either as comments inserted into the document or as an email.
Alternatively, if you’d like to have a chat about our proposals – either by phone for face-to-face, please email me at the above address so we can arrange a time that suits you.
Once finalised following your feedback and consultations with stakeholders, the proposed model will be incorporated into a draft MOU for stakeholder agencies to consider and a CCG Handbook giving workers and agencies a detailed guide to the CCG processes and practices and the expectations that underpin it.
Chris Chappell
2 Executive Summary
The Review of the Case Coordination Group (CCG ) was established to provide:
Advice on current best practice in the structure and operations of the ICM model for rough sleepers with complex needs
A clarified and a...
... middle of paper ...
...nd purposes:
1. case coordination for all in the target group with priority to those whose life and wellbeing is at greatest risk.
2. Intensive and integrated case management to a sustained and sustainable outcome for those who want to change
3. Information sharing between agencies and agencies at the client and program level
4. The development of the sector to enhance the achievement of the above.
These four functions need to be separately managed in order to ensure a sustained focus and yet integrated to ensure that each function supports and enhances the others.
e. Service delivery process redesign:
Key stakeholders are concerned that the process redesign that has been achieved through the CCG is not delivering the best possible level of client outcomes. That concern is the principal reason for initiating, and will be a key outcome from, this review.
Case management – Case managers help aftercare patients locate the resources they need to build successful lives in the community.
Case conceptualization and treatment planning is used by therapist to assist in determining a client’s diagnosis, goals, and treatment plan that is most effective in determining the issues surrounding the clients diagnosis. It is crucial that the client’s treatment plan is specific to the individual, is relational and appropriate to the needs of the client.
As you would imagine, having to look at our current processes and breaking each process down at micro level was a very daunting task for everyone involved in the project. After going through the progression of identifying which processes were potential changes, the leadership and project team members were tasked with communicating the findings and what the official implementation plan for these changes would look like. From my perspective, this was the biggest pitfall for the team. Our communication plan was not as detailed as it should have been in terms of illustrating value to other team members and leaders within the division. In addition, the project and leadership teams set unrealistic processing goals for team members. Thus, minimizing the division’s potential to create short-term wins for individual team members, as well as for the organization as a whole. Therefore, one could identify our breakdown occurring during the second cluster of Kitters’ Eight Steps of Change. Thus, this paper will attempt to address how change management can help leadership implement a change within the organization through analysis and
Case management is a problem-solving practice method that has had a growing momentum over time. This is due in part to federal and state funded program mandates and the desire for continuity of care. The National Association of Social Workers (NASW) (1992) and the Case Management Society of America (CMSA) (2010) have developed practice standards to establish uniformity in case management functions and pra...
..., Watson, and Westley Planned Change Model consists of seven phases which the change is planned, implemented, and the evaluated (Yoder-Wise, 2011). The outcome of this issue is an ongoing process; the need has been submitted to the nurse practice council which has submitted the issue to the hospital policy board for implementation into policy (T. personal communication, April 2, 2014).
...ic group placing emphasis in support services, ensuring that patient will not require traveling far for rehabilitation services.
...ts gave to me about my survey and I agree with them. The comments were very helpful because it showed me what the students found confusing and if I was to redo the survey, I would apply the comments and changes that the students made into my new survey so that other students do not get confused with the question.
Higgins, J., & Cole-Poklewski, T. (2010) Case management reform: An illustrative study of one hospital's experience. Professional Case Management, 15(2), 79-89.
Case management has become the standard method of managing health care delivery systems today. In recent decades, case management has become widespread throughout healthcare areas, professionals, and models in the United States; and it has been extended to a wide range of clients (Park & Huber, 2009). The primary goal of case management is to deliver quality care to patients in the most cost effective approach by managing human and material resources. The focus of this paper is on the concept of case management and how it developed historically, the definition of case management, the components of case management, and how it relates to other nursing care delivery models.
...unication, influence, or collaboration everyone needs to work together to ensure everything is being done in the patients best interest. Safeguarding patients’ autonomy will always make the patient feel that they are included in all decisions as long as they are mentally sane. Collaboration will include everyone and make sure that everyone is on the same page.
I will be discussing the three CLAS standards have selected and determine how these standards are applied at my establishment. I will write recommendations of ways that my establishment can improve on these three CLAS standards I selected with supporting examples.
Bennett, B., Green, S., Gilbert, S., & Bessarab, D. (2013).Our Voices: Aboriginal and Torres Strait Islander Social Work. South Yarra, Victoria: Palgrave Macmillan.
It is responsive to the knowledge and models of experts and practitioners in the field. Ex, The 2012 Performance Improvement/HPT
This process reviews, approves, and manages all change requests to include organization process assets, project documents, and project management plan through their disposition. The benefit of the integrated change control process is it considers all documented change request in an integrated manner while reducing project risk. Project risk is often contributed by changes made without any consideration of the projects scope, objectives, or plans. If required, a formally chartered Change Control Board (CCB) is established and responsible for reviewing, evaluating, approving, or rejecting changes to a project. Part of the CCB’s responsibility is to record and document the decisions. Approval of change request are dependent upon the complexity, contractual requirements, and the environment in which the project is performed. The figure below identifies the Inputs, Tools & Techniques, and Outputs of Perform Integrated Change
: Development – covers the overview of the supervisory authority and the issues and solutions to the core