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essay on tesco and customers
tesco customer service essay
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Course Work 2 Tesco Tesco is one of the biggest grocery retailors in the world, it is one of the top five stores, it was founded in early nineties in UK, and now it is well known company around the global and very famous because of their successful strategies in marketing and how they manage any problem that they are facing. However, in recent day Tesco are facing some problems that may threat their career life, and make them loose their market position. This report will cover these problems, how the competitors are doing to take Tesco’s place, and what Tesco are doing to overcome these problems. Firstly, the biggest problem was the miss calculation of their profit. Tesco said that their profit was 1.1 billion GBP but, the truth was that …show more content…
This is one of the biggest mistakes that Tesco did because with no experience managers, it will be so difficult for them that they can handle the sales or solving any problem that they may face, it is like telling an English teacher that he should make a medical surgery. Also, Dave Lewis the CEO of Tesco made some mistakes that threating Tesco’s profit to reach zero because of his strategy, he wanted to make some improvement in the company to attract more customers but, rather than reaching his goal, he ended up lowering the general profit of the company. He made some decisions like cutting the prices as a marketing strategy, he made new contracts with suppliers which will cost more because daily suppliers substitute is expensive, and final decision was hire more employees in the store. His strategy cost Tesco to spend most of their profit, while loosing profit will make the company price go down (Ruddick …show more content…
After the mistake that Tesco did, they begin to loose their market share so, the competitors were trying to gain what Tesco was loosing, and they did. For example, Lidl had increased 10 percent in their sales, which is a big threat for Tesco because other companies are taking Tesco’s place in the market. In United States and Australia there are some stores that it sell very cheap products without looking at their quality. This was very tough for Tesco to handle because they cannot compete with this amount of discounts. In the same time, Tesco are trying to return to its position as before but, their competitors are using Tesco’s falling into their benefit by expanding more and making offers so they can get higher market share. For example Sainsbury, Asda, and Morrisons are investing more while expanding as well to take Tesco’s position and prevent Tesco from coming back as they were
Tesco is a UK based Supermarket Company which was founded in 1919 by Jack Cohen, since then it has grown to become a multinational company which specialises in a lot more than just groceries, this has improved the overall profit of the company. The overall employees recorded at the end of 2015 was 476,000+, this shows that is a source of employment for nearly half a million people in the UK. The supermarkets are no longer just in the UK they also have shops based in Malaysia, India and Poland, this presents that they are increasing the size of business to a multinational company and is also a good source of jobs for people in poorer countries. In the world over 75million people travels
In terms of strengths, TESCO has a very strong market position, holding more than 28% of the market shares in the grocer sector (Market Watch, 2016). This, in combination with the variety of store front styles that the brand is using, places them in good stead to continue to capture a large percentage of the total revenue in their market. In contrast, however, ASDA is offering a more diversified total line of products, or market offerings, which means that they are not only competing in the grocery niche but other niches as well. However, they are seen as a big-box store, and their failure to provide other store front styles is a major weakness, as big box stores are generally faltering across the UK in favor of stores with a more home-town feel (Hayward, 2015).
Tesco also has various and wide range of products and that is to meet customers’ needs of whatever customers intend to buy, nearly whatever customer intends to buy would find it underneath one ceiling (at Tesco). On the top of selling groceries Tesco sells others products such as, books, CDs, DVDs to buy, DVDs to rent, games, flowers, electronics, cosmetics, etc.
... illustrated by the 4% growth rate, need to underscore the urgency for Loblaw to aggressively contain the more industry-wide problems of rapidly expanding packaging costs and the need for making their supply chain more efficient. This latter weakness of the entire Canadian marketplace is one that Wal-Mart will target with their initial launch into the market. There is also the threat of consolidation throughout the industry, and while Loblaw has capitalized on this with a series of successful acquisitions reslting in the addition of over 200 stores distributed throughout Canada and the U.S. To this point Loblaw has been successful in capitalizing on consolidation, yet this is a persistent threat. In addition to all these other factors, the continuing increase in the price of oil has continued to drive up the costs of operating all distribution channels and operations
The reason for me to decide to re-allocate Tesco’s shares is that in the existing portfolio it holds the highest shares of 150,000 and the company’s performance has not been good recently as their profits has been felt. On the other hand, the retailing sector has not recovered after the subprime crisis. It is estimated that this situation will last for several years.As the portfolios aim is to maximation of income so therefore I will have to invest shares which are performing well and has a high dividend yield. So therefore I would allocate 55,000 shares to Astrazeneca and sell off the remaining 95 000 shares.
Economic factors are crucial to Tesco since they are directly related to profits, costs, prices and demand. One of such factors is unemployment rates. Following the economic downturn the percentage of unemployed people have grown rapidly in the UK as well a...
Tesco is a public limited business and therefore is in the tertiary sector as it provides a service to the public, this means that the business is owned by many shareholders. Tesco sell their shares on the stock exchange and are number one out of its competitors in terms of number of shareholders. Having a high amount of shareholders means that the business needs to make and retain profit levels high so that they trust and gain loyalty to the
This assignment will attempt to determine why Marks & Spencer nearly collapsed and what they have achieved in terms of success and failure as part of their recovery programme.
According to businesses who supply to Woolworths and Coles, for Woolworths and Coles to be able to sell products at low prices, they would exert their market power on suppliers whose majority of products were sold to them and were dependant on them to operate. The suppliers were pressured to reduce their prices or threatened be released as a supplier. This effectively forced suppliers to drop prices or lose their largest source of revenue and potentially result in closing down. The long-term implications of this would be that as suppliers are unable to sustain their business due to price cuts, they would close down and result in many brands ceasing to exist. This would greatly impact consumers as it would reduce the range of products and limit consumer choice. The low prices also create a high barrier to entry for new businesses and effectively run smaller retailers out of business, further reducing the already low level of competition. This would additionally negatively impact consumers because as the level of competition decreases, prices for consumers would rise due to the lack of
Over the years, Tesco has recorded growth which has been achieved through different strategies. The company has adopted its growth strategy which has been implemented in four different parts. One has been emphasis on the growth of Core UK business in order to expand internationally. This growth has allowed that company to position itself in food and nonfood sectors based on retailing services. Over the years, the company has witnessed financial fortunes which have been reflected in its growing sales.
Introduction The purpose of this report is to undertake financial analysis of the position of the three major supermarket chains (Tesco plc, Morrison plc and Sainsbury plc) in the UK, using the financial tools such as Horizontal and Vertical Analysis and Ratio Analysis. The calculations done are considering the figures from the income statement and balance sheet of these three companies for the last 2 years (2008 & 2007). Doing these calculations is an effort to find out the current position and if any forecast on their performance. Tesco Plc *Interpreting the Horizontal and Vertical *Analysis The balance sheet’s horizontal analysis reveals the first worrying statistics about the company- the fact that stock level has increased by 25.84% in the year, even though net assets have increased by only 12.59%. The vertical analysis of the balance sheet again highlights the increase in amount of stock held by the company at the end of 2008 and increase in current assets. Interpreting the Ratio Analysis By looking at the ROCE* ratio it is clear that the business has not generated any higher return in the period 2007-2008. Though there is a marginal decrease in the returns (0.14% from 0.16%), however when compared with returns of other competitors Tesco plc has performed much better. Drop in asset utilisation ratio in the year 2008 indicates that the company did not use its assets efficiently to generate sales. As a result profit margin dropped down to 5.91% in 2008 from 6.21% in the year 2007. The Acid test ratio also doesn’t meet the ‘ideal’ ratio of 1:1. In other words Tesco had only 38p of quickly realisable assets to meet each £1 of current liabilities. Stock turn shows the effect of increased stock at the end of 2008 as it s...
If these stores close, Tesco should deal with their rest of the inventory and employee turnover problem. The rest of inventory can be on sale as a cheaper price to minimize the losses. Firing a professional fire companies to demobilize employees to minimize the potential cost of litigation. Shutting down the stores from low to high on the basis of
As a leader of online shopping within the retail outlet industry, Tesco Malaysia is light-years ahead of its competition and it is no surprise that it has more than half of the ecommerce grocery market in Malaysia and is doing so well in the online shopping channel as its search positions dominate the sector. It is hard to pick any flaws with its ecommerce practices, but of course, there is always room for improvement. The following are some of the suggestions that could be tweaked to generate even more of the green stuff for the retailer.
The food and staples retailing is an increasingly competitive industry. The market giants (competitors) are Coles (owned by Wesfarmers) which has 741 stores across Australia and plans to add 70 m...
Designed to reinforce this aspect of the Tesco values in both Tesco and Unilever a number of examples (see Figures 2.2 and 2.3) were given, showing scope for improved cost effectiveness. The scope for improved innovation and more effective deployment of projects was established, and will be covered more exten...