Essay on The Business Process Management Process

Essay on The Business Process Management Process

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Most global corporations in today’s business world are focusing on their business process and ways to manage those processes in order to become successful and leverage themselves against competitors. The understanding is that efficient business processes are beneficial to the business in the long run when considering factors like cost reduction, meeting customer’s expectations and streamlining business operations to eliminate any loopholes that are detrimental to the business. Change (2016) defines business process management as an approach that focuses on workflow of the firm and in the process divulging any errors that may hinder good performance, hence, it is used to structure a firm’s workflow. Advances in technologies and modern business models are assisting companies improve their business operations and in the process help them gain significant benefits that come with their applications such as automation of processes, increased output, improved knowledge management and sharing of information, increased competitive advantage and enhanced consumer relationship because of better communication and product/service deliver (Kumar 2014). The other role of business management process is to ensure that the developed frameworks are all aligned and that they work to deliver detectable process performance back to the set goals. This paper discusses the impact of Carlson’s business process management and strategy to the overall growth of the company over the years.
2.0 The Organisation Strategy
An organisation’s strategy is defined as an action plan of how an organisation is going to fulfil its short-term or long-term goal (Fairholm 2009). Different organisations have different action plan depending on the sector of delive...


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...what the customer think of the company and its services. This is the reason why the company employs frameworks that oversee quality production and ones that push for self-assessment as well as general-use performance. Kyriazoglou (2012) notes that no matter the type of performance measurement and management model or framework used, they are used to “implement strategic and operational controls” (p. 214).
Carlson uses both internally developed and externally developed management system. One of the company’s internally developed performance framework is the Carlson’s Performance Management System (CPMS) that falls under Change Architecture (CA). The CPMS defines the patterns of the necessary business actions. This framework measures factors such as consistency, quality production, employee engagement as well as identification and deployment of long-term systems charts

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