2.0 The Organisation Strategy
An organisation’s strategy is defined as an action plan of how an organisation is going to fulfil its short-term or long-term goal (Fairholm 2009). Different organisations have different action plan depending on the sector of delive...
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...what the customer think of the company and its services. This is the reason why the company employs frameworks that oversee quality production and ones that push for self-assessment as well as general-use performance. Kyriazoglou (2012) notes that no matter the type of performance measurement and management model or framework used, they are used to “implement strategic and operational controls” (p. 214).
Carlson uses both internally developed and externally developed management system. One of the company’s internally developed performance framework is the Carlson’s Performance Management System (CPMS) that falls under Change Architecture (CA). The CPMS defines the patterns of the necessary business actions. This framework measures factors such as consistency, quality production, employee engagement as well as identification and deployment of long-term systems charts
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