The process perspective views all activities in the organization in a form that establishes a clear linkage. That is, all the various components in an organization are interconnected. Therefore, various business models need to be in a form of loops. The loops should be flowing and at the same time offer a feedback. In addition to this, all the resources including human resources that an organization has and the related entities have to work in a coordinated manner in order to achieve specific results which forms the basis of their justification. The process perspective aids in determination of the organization cost of products and margins as well.
Moreover, the process perspective aids in improvement of a new product and the overall performance at the same time. However, the perspective is limited to the fact that an organization may be faced with challenges of handling large designs. On the other hand a functional perspective entails that each and every resource and entity must be incorporated in the value chain. These resources have to carry out their functions in an independent manner. The associated consequence of this is individualism performance and ignorance of the need of overall process performance. The perspective is characterized by improvement in value of a single given product rather than the overall process of production (Harmon, 2007).
Service Industry Example
The service industry selected is the banking industry that offers financial services to its clients.
Figure1: Organization structure of the bank
As demonstrated in the above model of a banking organization structure, the included entities must be functional and have a relationship ...
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...e book. On the case of the book having a time frame of one week and the borrower does not comply, the library staff cancels the book request.
In the situation of the book not being found, the request for the book is cancelled by the library staff. On the other hand, if the book is on loan, the borrower is requested to send an offer to hold. In this case, the borrower may decline to hold a request or he may hold a request. If he declines to hold a request, the library staff receives the decline confirmation and the book request is cancelled. If the borrower holds a request of the book, the library staff updates the status of the book as on hold and a confirmation is offered. The duration for holding the book is two weeks. However, the book request may be cancelled in a time frame of one week.
Harmon, P. (2007). Business Process Change. Second Edition.
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