Case Study Of Sofitel Saigon Plaza

1. Introduction:

Sofitel Saigon Plaza, opened since 1998, is embodying the French elegance and culture in Vietnam’s largest metropolis and it was designed by the architect Pierre Maciag who brought a new flair of French touch combined with the best of Vietnamese elements (Sofitel Saigon Plaza, 2015). With a dedicated and passionate team, Sofitel Saigon Plaza intends to be the city’s key business and leisure address. I once had a privilege to intern in Sofitel Saigon Plaza for a few months and hence collected for myself the idea of what motivates people at work as well as ways that managers use to increase employee/team member satisfaction and productivity and also, reflecting on my role and contributions to the organization.

2. Body:

To address

Based on Maslow’s Hierarchy of Needs theory, the needs at the bottom of the pyramid must be met before the higher level can be accomplished. Most people who work emphasize on social needs and esteem needs (Maslow 's Hierarchy of Needs, n.d.). Thus, the managers in Sofitel Saigon Plaza mostly create a sense of community via team-based projects and social events or acknowledge their employees’ achievements to have them feel appreciated and valued as well as offering job titles that convey the importance of the position. As a result, their employees will be more encouraged and willing to work and contribute to the company whole-heartedly, subsequently, the company productivity and profit will increase. For instant, in Sofitel Saigon Plaza, the managers always remember his/her employees’ birthdays without fail. If it is any of the worker’s birthday, the manager together with the rest of the team members have never failed to surprise that particular member on that day, even by small things such as birthday card or a cupcake. This create a welcoming and exciting working environment which results in employees feeling more loved and motivated. It is said that the motivation to achieve is eventually based on earning a living that brings tremendous joy and satisfaction

I was able to fit in the sub-culture they have in the company as well as completing the task on time. Also, due to the fact that not everyone is desire or having the same level of needs for each particular area (Bauer and McDonald, 2015), I was able to observe the behavior of every of my team members towards different goals that they set. Therefore, I can see both the pros and cons of the members and then adjust my actions and working styles so that I can cope with them. Furthermore, having a chance to encounter the real working life is an eye-opening experience, I learnt things that are not taught in school books and interact with people who are expert in their field. However, there is always the other side of the coin, being a new team member can be a drawback as the existing teams have already working on project for a long period of time. Thus, I was not given the permission to join in and that create distance between me and the