In addition to that the culture of openness and not holding information for so long on important issues in the company makes it possible for the investors and employees make tough and timely decisions without having in mind the negative consequences that they may be facing if anything goes wrong. Chick-fil-A encourages the employees to be continuously innovative and lead the way in making little decisions both in the kitchen and at service space. For example employees are allowed to modify ingredients of food to feed special customers’ needs. The segmentation of the management structure on the other hand facilitates the ease of communication.
This culture is real and effective because it brings everyone on board as it builds relationship between the various organization levels vertically or horizontally depending on each firm as well as directly influencing the employee have the confidence in their work because they...
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