Best Buy Case Study

According to Forbes magazine, the electronics retailer Best Buy has been the downfall for many years due to a wide range of various different reasons.
In 2011, the electronics retailer lost approximately 40% of its market value and it is still slowly on the downfall until this day. I have also come to realize that Best Buy has more stores in the world than it can operate.
It has come to be discovered that since the quality of the customer service provided by the employees is not always reliable and effective, is one reason why the business itself is closing its doors. Another great example is competitors such as Amazon since the release of their online store, it has made shopping more simpler for the customer with just a click of a button,

With all of this being said, provides a strong reasoning as to why the Best Buy operations are having an escalated increase downfall over the years.
First of all, Best Buy lacks a various range of different basic business concepts, throughout the years the electronics retailer hasn’t been meeting the minimal needs of consumers, I’ve been reading several different reviews on Best Buy’s customer support forum on their website, and it’s just plain shocking the lack of customer satisfaction Best Buy hasn’t been

I went up to a sales staff member quickly told them what I needed, a few seconds later he comes to tell me that the item I’m looking for cost approximately $95 + taxes, which in my mind I knew that wasn’t right at all. I ended up leaving and when I arrived home I quickly went on Amazon and searched for it, and I ended up finding the exact same product that was at Best Buy but on Amazon for approximately $34 + free shipping, which got me very excited that I had found the same item for less than half price, but at the same time I was also baffled that this product would cost over $100 after taxes. After that day I had excellent satisfaction from Amazon and till this day I purchase various different products from their website