Benefits Of A Tiered Service System Essays

Benefits Of A Tiered Service System Essays

Length: 1050 words (3 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

To Tier or Not to Tier
To tier or not to tier is a question that many companies have been faced with when considering how to provide customer service to repeat versus one time customers. A “Tiered service system is a concept that understands customer service to be fundamentally inter-related with a customer’s actual or potential value as a consumer.”(Gibson, 2012) I will attempt to explain the reasons not to implement a tiered customer service system, throughout this essay.
Any customer is of value to a business, so why should one be treated differently from another? If I were a business owner I would not create a tiered customer service. First and foremost as a business owner I would value and show appreciation no matter what amount of money a customer spends. In addition, tiered customer service would be difficult for customer service agent’s to handle. Hiring agents and giving them just enough knowledge to work as a tier one service agent, is not fair to the individual. They will work for less pay than a tier two agent until they are chosen to retrain and be promoted to another tier. Through my experience I have seen companies with as many as four levels to their service. Once each tier is exhausted trying to assist a customer, the call is transferred to a supervisor or call center manager. By the time it reaches the CCM, the customer is usually irate.
Subsequently, when considering the customer, we must remember they usually research and are knowledgeable about the product. Therefore, they are familiar with all tips and tricks. The most frustrating issue for a customer is to have to deal with a customer service agent that has little or no knowledge when attempting to solve an issue. In a tiered customer service soluti...

... middle of paper ..., the competencies of a customer service agent is interpersonal communications and problem resolution. When considering interpersonal communications, effectively communicating with the customer through listening and speaking skills are a must. Being able to uncover the customers issue quickly will gain the customers trust and they will be patient with the agent. Lastly, problem resolution begins in the training class. An agent must pay attention to every detail of the information being provided. Knowing company policies and the quickest way to problem solve creates a successful resolution.
Overall, the tiered customer service system will not be successful in providing equal opportunities for all customers, no matter how well the agents are trained. The potential value of the customer is not how much they spend, but how well they speak about the company.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Benefits Of Tiered Service Plan Essay

- As a CSR, it has been my mission to provide customers with the individual attention that they deserve. In regards to the tiered service plan that has been proposed, this would be beneficial for the company now and over the upcoming years. We should still give all of the customers the same friendly attention that they deserve, yet the more valuable the customer is, the more individual attention they should receive. Whether we like to admit it or not we are dependent on the customers and the customers that provide increased sales for this company, should receive special attention....   [tags: Customer service, Customer, Service]

Better Essays
717 words (2 pages)

An Intern At Eggleston Family Service Essay

- Vignettes/ Case Illustrations As an intern at Eggleston Family Service I was assigned to overlook children in foster care and their adjustment to their placement. One of my cases was unique from the others because it involved a teenage boy that was close to emancipation. He was 17 years old and eager to leave the foster care system. He told me he was tiered of moving from placement to placement and wanted to be independent. The problem was that he did not have a plan after emancipation. He did not know where to go and had no income....   [tags: Foster care, Family]

Better Essays
722 words (2.1 pages)

Impacts of Not Preserving Net Neutrality: Tiered Internet Service Essay

- ... What are the advantages and disadvantages of a tiered internet. 3. TIERED INTERNET SERVICE Tiered internet service is a business model that separates the quality of internet traffic by the price the users pay. User who pay more money receive more traffic and have better service as opposed to users who choose the minimum payment plan and pay less for a lesser quality of service and lower speed. 3.1 Tiered Services Tiered services exist in many other industries such as travel. For example airline companies divide the customers between classes, first class getting better service than coach....   [tags: internet service providers, traffic]

Better Essays
1437 words (4.1 pages)

Essay on Australia: Health Care System, Political status, and the Economy

- Australia's government is a federal parliamentary democracy and the Commonwealth based on English model. Australia is divided up into six states into territories including: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania Victoria and Western Australia. The economics of Australia are related to growth and has a low unemployment rate and a very stable economic growth since 2012. Australia is involved in the World Trade Organization (WTO) as well as other global economic associations....   [tags: Government, Federal Parliamentary Democracy]

Better Essays
958 words (2.7 pages)

The Legal System Is Differentiated And Tiered Essay example

- The legal system is differentiated and tiered. Many residents have very little interaction with the even the first level, while some will quickly become all too familiar with the third and most dangerous level of the system. Police are the first level, acting as an intermediary between inhabitants and their local justice systems. Courts are the middle of the le funnel-like system, less people come into contact with this tier, they serve a very specific purpose of collecting fees from people not deemed dangerous enough/profitable to incarcerate....   [tags: Prison, Drug addiction, Crime, Richard Nixon]

Better Essays
980 words (2.8 pages)

Benefits Of Automated Phone Service Essay example

- When it comes to service technology, there is such a thing as too much technology. When there is a lack of customer and service provider interaction, the customer can become frustrated with confusion or time constraints. That is exactly what happened to me during multiple interactions with DirecTv and their automated phone service. When I contacted the customer service number each time, I was directed immediately to an automated system that walks through the, what seems like endless, menu options....   [tags: Customer service, Service, Service system]

Better Essays
1129 words (3.2 pages)

A Integrated Multi Tiered Health System Essay

- Pressured by the demands of a growing population and limited by resources in a volatile economy, the government of Tanzania has created a decentralized multi-tiered health system. The majority of the system’s health facilities (approx. 65%) are government-run; however faith-based and for-profit providers also supply instrumental care services (Borghi et al. 2012). The system assumes and facilitates disparities in individuals’ wealth and accessibility to care. It employs a hierarchy of health services to provide people with general health services locally, and then refer them to increasingly more centralized and specialized facilities as needed....   [tags: Health care, Health economics, Health insurance]

Better Essays
1321 words (3.8 pages)

Essay on Current Competitive Situation Of The Food Ordering Business

- . Current Competitive Situation There are a number of small competitors in the food ordering business today. Most of them are the single restaurant units, which does take-outs and deliveries. The advantage FoodPortal has over these restaurant units is the consolidation approach. Since FoodPortal consolidates all the participating restaurants and the proprietary algorithm integrated with GIS system of facilitates the fast search by geo location adds a fast convenience for customers....   [tags: Marketing, Customer service, Sales, Restaurant]

Better Essays
1675 words (4.8 pages)

The Benefits of Community Service Essay examples

- In 2010, “over 20 billion hours of volunteer service were reported” in the United States (Hoffman 418). For such an outstanding amount of time, only 26.7% of the population reported volunteer hours (Hoffman 418-9). Philanthropy, a desire to improve the material, social, and spiritual welfare of humanity, especially through charitable activities, is dependent on the altruistic values of the American society. Philanthropy is a general love for all of humanity that manifests itself in the form of community service....   [tags: Service-Learning Essays]

Better Essays
2056 words (5.9 pages)

The Two-Tiered System of Allusions Essay

- In Hollywood today, most films can be categorized according to the genre system. There are action films, horror flicks, Westerns, comedies and the likes. On a broader scope, films are often separated into two categories: Hollywood films, and independent or foreign ‘art house’ films. Yet, this outlook, albeit superficial, was how many viewed films. Celebrity-packed blockbusters filled with action and drama, with the use of seamless top-of-the-line digital editing and special effects were considered ‘Hollywood films’....   [tags: essays research papers]

Free Essays
1605 words (4.6 pages)