Benefits Of A Customer Service Essay

Benefits Of A Customer Service Essay

Length: 949 words (2.7 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

By having a driven attitude and empathy with the ability to care and connect deeply with others such as if a patient comes in and wants to have a conversation about how they are sick, a family member that is sick or just wants to talk, it is my job to listen and comfort the patient, not brush the patient off. Another trait of excellent customer service that I provide is putting the patient’s needs at the center of all decisions, for example, if the patient is coming in to the hospital to make an appointment for a newly diagnosed disease and is extremely nervous and demands to be seen as soon as possible, it is my job to take the patient’s diagnosis into consideration and make the appointment happen. I would talk to the manager and explain the situation and add the patient on to the schedule for a same day appointment. If my manager is not in, I would make a decision based on the protocol and problem solve the situation and make sure the patient’s needs are being met. Being creative and having a “get stuff done” attitude is what sets me apart from my staff. I have a genuine admiration for my job, which entails customer service, obtaining authorizations and communicating with patients and doctors. However it can be troublesome to most of my co-workers because whenever a patient or doctor calls, they always ask for me. That is when I encourage my co-workers to not be afraid of failure and show the desire to understand the process and do the work with little or no supervision. I tend to have tenacious energy over the phone or in person and I am always willing to learn new things to further my role in the healthcare world. I have a belief that how we treat each other is as important as what we achieve in life. I am always willing to tr...


... middle of paper ...


...ve the ability to support customer service initiatives. Such as the pre-cert program that me and my team started 2 years ago. My department heads had an idea to broaden the radiology department and gain more doctors and patients by providing the service of obtaining authorizations for radiology exams that the referring physician are sending the patients for. We did a trial run for about a month until we went live in October 2013. We started out with 10 doctors and in 2 years after word of mouth and constant networking we now have over 1950 doctors referring patients to us from the tri-state. My department has grown due to great employees such as myself who dedicates the time and knowledge to obtaining authorizations and training new employees with the proper way to view clinical criteria and call or use Internet based insurance companies to obtain the authorizations.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Benefits Of A Customer Service Essay

- By having a driven attitude and empathy with the ability to care and connect deeply with others such as if a patient comes in and wants to have a conversation about how they are sick, a family member that is sick or just wants to talk, it is my job to listen and comfort the patient, not brush the patient off. Another trait of excellent customer service that I provide is putting the patient’s needs at the center of all decisions, for example, if the patient is coming in to the hospital to make an appointment for a newly diagnosed disease and is extremely nervous and demands to be seen as soon as possible, it is my job to take the patient’s diagnosis into consideration and make the appointment...   [tags: Physician, Patient, Doctor, Customer service]

Better Essays
949 words (2.7 pages)

Business Benefits Of Customer Service Essay

- In today’s market customers have the advantage of more options in the marketplace. The internet has made it easier by removing the barriers and inconveniences of switching suppliers. For example, a customer can go to Amazon.com to buy a product without even leaving their house. This is why establishing a relationship with a customer is pivotal to not only keep customers happy but also keep them coming back. According to Treacy & Wiersema, (1995) in our reading, businesses that use strategies focusing on creating a value to the customers whether it is providing quality products or services, operate effectively (customer service), provide great products at a lower cost, and get feedback from c...   [tags: Customer relationship management]

Better Essays
745 words (2.1 pages)

Essay on Relational Benefits Of Building Strong Customer Relationships

- Relational benefits Building strong customer relationships is a method for competitive advantage (McKenya 1991; Reichheld 1993). In services marketing, relationship marketing between business and customers are especially important since the nature of interpersonal interactions, and the relative less objective in measuring service quality. Relationship benefits are usually discussed from both firm and customer perspectives. From services providers’ perspective, strong relationships with customers offer a loyal customer base for the firm, thus leads to predictable sales (Maker 1992) and low customers’ turnover (Reichheld and Sasser 1990)....   [tags: Marketing, Customer service]

Better Essays
1438 words (4.1 pages)

The Effect of Relational Benefits on Perceived Value in Relation to Customer Loyalty

- The Effect of Relational Benefits on Perceived Value in Relation to Customer Loyalty Literature review Relational benefits Relationship marketing, which emphases on approaches to Building, evolving and keeping a successful relational Exchange (Gro¨ nroos, et al., 1994), is changing marketing orientation from attracting short-term, discrete transactions to retaining long-lasting, close customer relationships. (Czepiel 1990) has pointed that customer relationship exchanges are particularly important because customers expect to receive extra benefits as a result of attractive in interpersonal attention....   [tags: relationship marketing, customer service]

Better Essays
1201 words (3.4 pages)

Benefits Of Tiered Service Plan Essay

- As a CSR, it has been my mission to provide customers with the individual attention that they deserve. In regards to the tiered service plan that has been proposed, this would be beneficial for the company now and over the upcoming years. We should still give all of the customers the same friendly attention that they deserve, yet the more valuable the customer is, the more individual attention they should receive. Whether we like to admit it or not we are dependent on the customers and the customers that provide increased sales for this company, should receive special attention....   [tags: Customer service, Customer, Service]

Better Essays
717 words (2 pages)

Benefits Of A Tiered Service System Essays

- To Tier or Not to Tier To tier or not to tier is a question that many companies have been faced with when considering how to provide customer service to repeat versus one time customers. A “Tiered service system is a concept that understands customer service to be fundamentally inter-related with a customer’s actual or potential value as a consumer.”(Gibson, 2012) I will attempt to explain the reasons not to implement a tiered customer service system, throughout this essay. Any customer is of value to a business, so why should one be treated differently from another....   [tags: Customer service, Service system, Customer]

Better Essays
1050 words (3 pages)

Benefits Of Automated Phone Service Essay example

- When it comes to service technology, there is such a thing as too much technology. When there is a lack of customer and service provider interaction, the customer can become frustrated with confusion or time constraints. That is exactly what happened to me during multiple interactions with DirecTv and their automated phone service. When I contacted the customer service number each time, I was directed immediately to an automated system that walks through the, what seems like endless, menu options....   [tags: Customer service, Service, Service system]

Better Essays
1129 words (3.2 pages)

Essay about Customer Service Is Important For Business

- Why customer service is so important for business Whatever your area of business, customer service should be at the centre of your business model for you to be successful. The ability to share customer service experiences online has increased expectations among consumers and put pressure on business owners to provide an outstanding service. Given that customers are the most important aspect of a business – without customers there can be no sales – it makes sense for business owners to put in the effort to offer a friendly, helpful and efficient service....   [tags: Customer service, Sales, Customer, Service]

Better Essays
923 words (2.6 pages)

Essay on Customer Service At The Top Of The Iceberg

- Having promotional activities such as discounts, free-shipping on online purchases, and bold advertisements are not sufficient to put A&F at the top of the iceberg. Several improvements to the brand as well as customer service have to be done. As keeping existing customers is cheaper than getting a new one, A&F needs to build brand resonance with its customers, whereby consumers can engage actively by investing time, money, and other resources, feel a sense of community as customers are made to feel affiliated with the brand, express attachment to the brand whereby consumers “love” A&F, and last but not least, convey behavioral loyalty through repeat purchases....   [tags: Advertising, Brand, Customer service, Branding]

Better Essays
862 words (2.5 pages)

Customer Service Policies : Animas Canada Essay

- Animas Canada Customer service is a vital instrument in the success of companies. Every interaction with a customer can lead to an ongoing relationship and an increase in sales. By providing assistance and sound advice the company aims to take care of the customer needs, therefore creating customer satisfaction. This section will discuss Animas Canada’s commitment to providing quality customer service. It will highlight Animas’ Customer service policies, the implementation of their customer service policies, as well as the value proposition, and the corporate culture of Animas and how it relates to their customer service policies....   [tags: Customer service, Customer, Business terms]

Better Essays
1035 words (3 pages)