Day 1 (3 August 2015). I arrived at about 10:00am at the Faculty of Business, Government and Law were I met the Business Operation Manager Linda Kujala, who introduce me to staff at the reception desk. I was opportune to meet Katharina and Carolina who are station at the reception desk of the Faculty of Business Government and Law. This two ladies have been work at this faculty for years and have lot of experience in dealing with current students, prospective students, newly enrol domestic and international students from across the world. The second part of the introduction was conducted by Katharina, who took me to the course convenors section for further introduction. I was able to introduce myself briefly to each of them and late taken to the front counter were I will be station with Katharina and Carolina. They took me through the various tasks that I have to do ...
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...wing the course convenors to be able to complete some other task that has to be emails to students who are waiting for a particular information in other for them to commence class.
Day 5 (7 August 2015). The started with helping student to see course convenors in regards to various issues. Most of the common issues are: change of course, cannot find the right unit to enrole in and no study plan received, visa expiring soon needs new study plan and course advice on which major or minor to undertake. In addition, I had the opportunity to file all form received from students in regards to getting credit or approval to continue their degree. I learnt to be able to work under pressure and to also meet deadline ensuring that client of the University of Canberra received the correct information or documentation that will enable them to progress well during their studies.
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