Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
How does emotional labor affect employees
Impact of emotional labor on employees
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: How does emotional labor affect employees
Assessment 1
The aim of this text is to critical review two academic papers related to the emotion labour. One is "Being Somebody Else: Emotional Labour and Emotional Dissonance in the Context of the Service Experience at a Heritage Tourism Site" by Dijk and Kirk (2007), which is discusses about if emotion labour causes negative job outcome. Another paper is the writing of Karatepe, Yorganci and Haktanir (2008) named "Outcomes of customer verbal aggression among hotel employees". It mainly focuses on some emotion problems impact by customer verbal aggression. The paper begins with an overview of the two papers. Briefly explain the purpose and the main findings. Subsequently, by means of compares and contrasts the two articles, the author will analyse the strengths and weaknesses, evaluates these methods, and the contribution to the field.
In Dijk and Kirk's paper, it distinguishes the constructs of emotional labour and emotional dissonance which associated with negative consequences, especially the employee of heritage tourism site. It aims to help the further study about emotional dissonance cause by emotion labour, prove the management of the job outcomes of emotional labour. Researcher using the existing researches for reference clearly state the concept of emotional labour and emotional dissonance, and the relationship between them. Besides, writer draws a conclusion via the interview of 25 relevant employees. In the paper, author summarizes four steps via secondary and quantitative. First, it has been found that employee have a responsibility to response display rules which is needed by emotion labour, however negative outcomes were not always with display rules. The next step is that emotion labour not always bring ne...
... middle of paper ...
...earch data is about one single place.(Veal, 2011). If so, the population selected in the research would be suitable. For another academic paper, as the purpose is to inquire the hotel employees, not only in Northern Cyprus, the wider scope of the population is need to survey essentially.
Works Cited
Bryman A. and Bell E. (2011) Business Research Methods. 3rd ed. Oxford: Oxford University Press
Cameron S. and Price D. (2009) Business Research Methods: A Practical Approach. London:Chartered Institute of Personnel and Development
Maylor H. and Blackmon (2005)Researching Business and Management London: Palgrave Macmillan
Sekaran U. (2003) Research Methods for Business: A Skill Building Approach 4th ed. New York: Hermitage Publishing Service
Veal A.J. (2011) Research Methods for Leisure & Tourism: A Practical Guide 4th ed. Essex: Person Educaiton Limited
Saveriades, A. 2000. Establishing the Social Tourism Carrying Capacity for the Tourist Resorts of the East Coast of the Republic of Cyprus, Tourism Management, Vol 21, Issue 2 pp. 147-156.
Creswell, J. W. (2003). Research design: Qualitative, quantitative, and mixed method approaches. Thousand Oaks, Calif: Sage Publications.
Zikmund, W., Babin, B.J., Carr, J.C., & Griffin, M. (2010). Business research methods (8th ed.). Mason, OH: Thomson/South-Western
Aakar, D. A., Kumar, V., & Day, G. S. (2007). Marketing research (9th ed.). Danvers, MA: John Wiley & Sons.
In his study about psychological conditions of personal engagement and disengagement at work, Kahn have shown that there are three psychological engagement elements that can influence an individual’s behaviour in relation to their job function. The elements are 1) meaningfulness - rewards from engagement, 2) safety - higher willingness to engage, and 3) availability - readiness to engage (Kahn, 1990). Because of his work, Kahn is widely regarded as the pioneer of employee engagement and his findings are still engaged and found in many references about employee
Job stress/Emotion/CWB model (Spector & Fox, 2002), on the other hand, posits that individuals respond to workplace events with a ‘thinking mode’, appraising the meaning with a rational mindse...
An ongoing discussion within the field of management research is the rigour-relevance gap. This gap can be described as the lack of connection between rigourous scientific research to relevant managerial practice. I.e. scientific research is expected to be rigourous with references, theories and models based on logical arguments or empirical analysis, while managerial practice searches for relevant, applicable theories and models.
Perri 6 & Christine B., 2012. Principles of Methodology: Research Design in Social Science. London: Sage.
Polaris Marketing Research (2008). Marketing Research Process: An Overview. Retrieved May 8, 2008, from http://www.polarismr.com/edctr_overview.html
The information above provide the detailed picture of undergraduate hospitality students’ ability to recognize and regulate emotions, however it does not answer the key research question regarding the association between emotional intelligence and work performance. It was hypothesized that there are positive association between these two variables and in the reviewed literature was found the empirical evidence that prove the existence of such relationship. (Shahhosseini, Silong, Ismaill, Uli ...
Donald R.Cooper : Florida Atlantic University, Pamela S.Schindler : Wittenberg University, (2011), 11th Edition of Business Research Methods, text book, The Management Question :112, The Research Question :116)
Malhotra, N.K., 2002. Basic Marketing Research: A Decision-Making Approach. Upper Saddle River, New Jersey.: Prentice Hall.
Saunders, M., Lewis, P. and Thornhill, A. (2010) Research Methods for Business Students, 5th Edition, Pearson Education.
Job satisfaction is a person’s emotional reaction to aspects of works such as pay, supervision, colleagues, working condition, job security, company policies and support, benefits, promotion and advancement or to the work itself (French, 1990). In other words, job satisfaction is an individual’s emotional reaction to a specific job. Falkenburg and Schyns (2007) indicate that job satisfaction can be studied from different approaches. Job satisfaction can be seen as a result of different behaviours or as a cause of behaviour. Moreover, it can be seen as an overall feeling or involving of some aspects of the job and the work situation together contribute to the feeling of satisfaction or dissatisfaction with work (Johansson, 2010).
By choosing the research methodology, the researchers can formulate the path to be used in conducting the study and reporting the findings. The methodology helps in the search of literature, development of research questions and the creation of the most suitable study design. It also assists in the interpretation of the results and the publication of the findings in journals. References. Jha, N. (2008). Research methodology . Chandigarh: Abhishek Publications. Barton, A., Basham, M., Foy, C., Buckingham, K., & Somerville, M.