Introduction Due to the advent of small-size and low-cost computers as well as the rapid advancement of communications technology, computers have enabled management to fit information technology (IT) to the organization needs. In the commercial sector, information provided by computers is increasingly being used in decision making at all levels, but the dissatisfaction is often reported by the users. In order to solve the problem, decision support systems (DSS) are used personally by managers on an everyday basis in direct support of decisions. Along with artificial intelligence (AI) and expert systems (ES) occurred, conflict is existed between AI approach and algorithmic approach. In practice, it is hard to distinguish clearly which approach is better for an organization. A system based on these two approaches adopted by managers is just depends on a specific situation. According to the case of Beauty Parlour, the specific task, allocating staff to provide each treatment within a customer¡¯s appointment, will be discussed by using these two approaches. Reasons and benefits of using computers in business will also be discussed briefly in the article. Then, it is going to discuss individually what DSS, ES and algorithmic approach are. Finally, based on these discussions and the specific task in the case study, some assessments of investigation will be given. 1 Using computers in business Businesses use computers to keep track of profits and losses, as well as other aspects of business. The use of spreadsheets to handle and analyze numbers has become a mainstay of many businesses. These programs can total rows of numbers, estimate percentages, convert numbers into graphs and charts, and can be converted into slides for givi... ... middle of paper ... ...r appointments, the latter one can respond more quickly than using the former one. 6 References [1] W.A.Freyenfeld, 1984, DECISION SUPPORT SYSTEMS [2] Leigh, Andrew, 1983, Decisions, decisions! A practical management guide to problem solving and decision making [3] Hicks, James O, 1990, Information systems in business: an introduction [4] Bocij, Paul, 1999, Business information systems : technology, development and management [5] Badiru, A.B., 1992, expert systems application in engineering and manufacturing Websites: http://www.webopedia.com/TERM/D/decision_support_system.html http://searchcio.techtarget.com/sDefinition/0,,sid19_gci213888,00.html http://www.chrisnaylor.co.uk/Definition.html http://whatis.techtarget.com/definition/0,,sid9_gci212087,00.html
It is evident that the information system used by Kahuna Cleaning Supply is rather slow and inefficient. The director of sales reports that the business lost a big order recently to the competitor who was able to provide the potential client with timely estimates online. In addition, the system is marred with a lot of errors while making orders and requisitions. The customers are not connected with an online interface and this makes it difficult for the company to compete favorably on the information front. The manual system is therefore obsolete, slow and unprofitable to the company. Therefore, in order to leverage their effectiveness and competitive edge, management seeks do develop a system that incorporates all the functions in a customer friendly interface. In this regard, a study will be undertaken on the current operat...
Asemi observe that Management Information System (MIS) is one of the information systems that is computer based. Besides, Asemi defines MIS as “an organizational method of providing past, present and project information related to internal operations and external intelligences. It supports the planning, control and operation functions of an organization by furnishing uniform information in the proper time frame to assist the decision makers,” (2011). The aim of MIS is to satisfy the general information need of the entire manager in an organization. Before the advent of computers, the process of decision-making was one that was full of built-in advantages and ad hoc methods. Computers technologies have changed the landscape of the decision-making process completely by making the process less demanding and easy to undertake. The reason for this situation is that information technology has made access to information more automated, efficient, effective, timely, and less ambiguous. Consequently, the ordinary t...
BARS is Deutsche Banks spreadsheeting tool for world wide capture and sophisticated analysis of customers financial statements. The application offers to Deutsche Banks credit officers access to 200.000 customers and 1.6 million financial statements stored in a central database. In order to facilitate data capture and to further streamline the credit process the application will be equipped with an XBRL-import interface.
Mosby Elsvier, a.k.a. Elsvier. Rose Aguilar Welch (Ed. Making Decisions and Solving Problems. In P. S. Yoder-Wise (Ed.
DSS facilitate enhanced interpersonal communication among those responsible for decision making. Communication-Driven Decision Support Systems and Group Decision Support Systems lead in more lubricated communication process and sharing of information. Moreover, Model-Based Decision Support systems offer a platform for sharing certain facts and suppositions regarding the decision making process. At Amazon.com Data-driven Decision make certain information about the company available to managers to make it easy for them to make decisions that ens...
Making business decisions involves choosing between alternative courses of action. Many factors affect business decisions, yet analysis typically focuses on finding the alternative that offers the highest return on investment or the greatest reduction in costs. Some decisions are based on little more than an intuitive understanding of the situation because available information is too limited to allow a more systematic analysis. In other cases, intangible factors such as convenience, prestige, and environmental considerations are more important than strictly quantitative factors. In all situations, managers can reach a sounder decision if they identify the consequences of alternative choices in financial terms. This unit
Managers should be ready to teach the importance of decision-making skills and reinforcing organizational policy. Avoiding hasty, careless decisions, which can have devastating results on the manager's unit or the entire organization. Decisions made with forethought, using the many managerial tools available will lead to better and more profitable operatio...
Problem solving and decision-making are fundamental in all managerial activities. Although these defining characteristics of management can be used interchangeably, current literature makes a comprehensible delineation between the two. Problem solving can be defined as a mental process and is part of a larger process that begins with identifying the problem and ends by assessing the efficiency of the solution. Decision-making is also considered a mental process and identifies several alternative scenarios before making a final selection. For the purpose of this analysis, I will discuss the similarities and differences of problem solving and decision-making. I will also explain the steps of the decision-making process and discuss the different decision-making approaches.
Therefore, to achieve this objective, managers have to make choices in decision-making, which is the process of selecting a course of action from two or more alternatives (Weihrich & Koontz; 1994, 199). A sound decision making requires extensive knowledge of economic theory and the tools of economic analysis, that are directly related in the process of decision-making. Since managerial economics is concerned with such economic theories and tools of analysis, it is very relevant to the managerial decision-making process.
According to the School of Information Sciences and Technology at Penn State University, the Rational Model of decision-making, “requires comprehensive problem definition, an exhaustive search for alternatives, and thorough data collection and analysis. According to this model, information exchange and communication are unbiased, and accurate decision alternativ...
Making decisions is an important part of our everyday life. Decisions define actions and lead to the achievement of goals. However, these depend on the effectiveness of the decision-making process. An effective decision is free from biases, uncertainties, and is deeply dependent on information and critical thinking. Poor decisions lead to the inability to achieve set objectives and could lead to losses, if finance is a factor. Therefore, it is important to contemplate about quality and ways to achieve it in decision-making, which is the focus of this paper. The purpose is to look into the needs of decision-making, including what one should do and what one should not do.
Base on the case of “Your Choice Furniture”, we marked this system's analysis to formulate solutions in this report; it assisted in evaluating the impact of recent change information technologies of “Your choice furniture” business system for evaluating how well the firm will be performing.
There is always a problem in an organization that must be resolved. There are many different types of decision making processes that an organization can use to help resolve these problems. This paper will examine some of the different types of decision making processes with examples from four organizations. This includes the decision making processes strengths and weaknesses, as well as comparing and contrasting them with each other. This paper will also describe how a problem can best be identified and described to stakeholders in a manner that is sensitive to their perspectives.
Therefore, AIS has several roles. A main role is to integrate all information system for effective management within a company, connecting different departments with relevant information. Another role is to assist the organisation to make decisions by preparing different reports and evaluating information. It also provides a company with a control and safeguard internal information ((Kim and Solomon 2006).
Today, there is a range of computerised systems in the market that business can use to keep track of their finances; few of the most recognised for their performance are Sage, Microsoft Dynamics, Oracle, QuickBooks, SA...