The dissatisfaction in the organizational environment and work experience felt by the staff resulted in a negative experience for the agency 's clients. Testimony and reactions of the clients do not reflect positively on the Arc Oneida-Lewis. Clients, as well as their families have expressed the desire to be informed about the agency 's changes and status and feel uncomfortable when this need is not met. In addition, the clients have voiced concern over the numerous amounts of new staff resulting from the resignations of...
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...working forces that support the change goal. Organizing and methodically using these working forces can produce substantial influence on the critical and facilitating actors. The Arc Oneida-Lewis relies significantly on community and family support, by way of financial and material donations, volunteerism, and other services. It is important that these stakeholders remain informed of the agencies vision and changes so that the Arc, a non-profit organization, can continue to receive support in the form of social capital. Cohen and Hyde (2014) define social capital as "connections among individuals, social networks, and the norms or reciprocity and trustworthiness that arise from them" (p. 79). If the clients ' families and community supporters feel uneasy or ill-informed about the changes occurring within the organization, social capital may dwindle or disappear.
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