Ways of overcoming communication barriers
This is when someone is deprived of one of his or her senses (which are seeing, hearing, touching and smelling.) If this happens the person cannot communicate properly, this could create a barrier in communicating with other people.
Examples of these barriers where highlighted in our group assignment.
Visually impaired, can mean being long, short sighted or registered blind. Some blind people can see shapes or some light and dark.
• Individuals who are visually impaired to the extent of being blind or nearly blind will need to be addressed with thought and care. Carers cannot rely on their facial expressions or body language to communicate their interest or concern.
• Ask the service user what system of communication they prefer.
• A calm, slow voice with a varying tone may give out the message that the speaker is being friendly.
• Use touch to get the person’s attention.
• Remember to get any information that they may need in a format they can use, for example, large print books, Braille or audiotapes.
• Technological aids such as glasses, magnifiers, or computer programs that enlarge information that could be used.
• Encourage the individual to touch things, for example a blind person could touch your face to recognise you.
• Explain details that some sighted people take for granted.
• Use spoken language to describe things and confirm they have understood the message by repeating the message, or asking reflective questions.
• Ask the service user to repeat the message back to you.
• Check what the person can actually see.
• When expressing concern or...
... middle of paper ...
... meal, going for a social drink together; any activity that help service users to have a social life.
In our group assignment, I tried to involve the deaf lady but she still felt isolated. In a work environment I could use aids to help me with the barrier. One aid I could use is the Telecommunications service; such as using a Minicom or Type talk service. This aid takes a spoken conversation and translates it into written form using a form of typewriter. An operator who will relay them to the hearing person can pass the responses in the same way.
Changing the environment by reducing any background noise, moving to a quieter or better lit room, having smaller groups so people can see and hear each other easier and altering the layout of the room for example, putting chairs in a half circle all this can help break down communication barriers.
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