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Customer satisfaction research report
Some literature review of customer satisfaction
Some literature review of customer satisfaction
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Bank of China (BOC) was established in February 1912. From 1912 to 1949, the Bank served consecutively as Chinese central bank, international exchange bank and specialised international trade bank. Fulfilling its commitment to serving the public and developing China's financial services sector, the Bank rose to a leading position in the Chinese financial industry and developed a good standing in the international financial community. In 1994, the Bank was transformed into a wholly state-owned commercial bank. In August 2004, Bank of China Limited was incorporated. The Bank was listed on the Hong Kong Stock Exchange and Shanghai Stock Exchange in June and July 2006 respectively, becoming the first Chinese commercial bank to launch an A-Share and H-Share initial public offering and achieve a dual listing in both markets. As BOC getting success and large market share in China, they are also expanding their market to overseas. This report is a plan for BOC to expand their business in Australian market. In addition, this paper is going to design marketing strategies for BOC through analysis the vision and mission of the organisation, the environmental (pest) of BOC, the competitors, customers, the swot analysis, goals and objectives of BOC, broad and specific goals of BOC, target market of BOC, marketing mix strategies of the company, execution and implementation of the plan, and some major limitations of the report.
2.0 The vision and mission of the organisation
Bank of China was formally established in February 1912. From 1912 to 1949, the Bank served consecutively as Chinese central bank, international exchange bank and specialised international trade bank. Fulfilling its commitment to serving the public and developing China'...
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...has also entered into free trade agreements with ASEAN, Chile, New Zealand, and the United States ().
For Australia’s Financial Sector specifically, the total assets are combined by several sectors. First of all the General Insurance Offices contains $134 billion Australian dollars. The Securitisation Vehicles is $141.6 billion Australian dollars. The Authorised deposit-taking Institutions is $2,724 billion Australian dollars. The Registered Financial Corporations holds $169 billion Australian dollars. Lastly, the Life offices, Superannuation Funds and Other Managed Funds, and the General Insurance Offices each contain $1,707 billion Australian dollars and $134 billion Australian dollars respectively as September 2010 (Australian Trade Commission and Australia unlimited, 2011).
Works Cited
Doyle, C. (2011) A Dictionary of Marketing (3 ed). Oxford University Press
New York: Norton, 1999. Print. The. Fairbank, John King, and Edwin O. Reischauer. China: Tradition and Transformation.
On the first board meeting, WRSX board decided not to take the market opportunity in China because of the intended strategy that was made in the strategic choices in order to create efficient local presence first . The client feedback suggests that it is too risky to develop presence in China's market. On the other hand, the feedback suggests that not entering Chinese market will lead to missed business opportunities in the country and with clients looking to create global campaigns there. By that time, the negative impact in entering Chinese market could be in terms of financial and business risk. However, the feedback suggests a positive impact for management of growth, client attraction and retention and leadership capability. The decision to create cultural change in New York, where WRSX already have an office, was taken in complementation to maintain the poor performance of the local agency in US.
Greenberg, Michael. British Trade and the Opening of China 1800 - 42. New York: Monthly Review, 1979. Print.
International trade policy have been a staple of United States foreign relations for over a century. Free trade agreements have been a continuous goal of the United States. The US has established free trade agreements with twenty different countries across the world. These agreements all have overarching goals that seek to establish regulations of labor and environmental standards, limit barriers to trade, and improve multinational relations. The Trans-Pacific Partnership (TPP) is one of the largest free trade agreements to be negotiated. However, TPP was not a construct of the United States; it originated from negotiations between New Zealand, Chile, Singapore, and eventually Brunei in 2002 through 2005. The original initiative was referred
...ted in the world. Chinese currency markets were not unified until 1994. China resolutely refused to open its financial markets to foreigners, again until very recently. Most striking of all, China achieved its transformation without adopting private-property rights, let alone privatizing its state enterprises” (Rodrick). China's central government and its leaders were practical enough to understand the role that private incentives and market liberalization could play in producing results. However, “they were also smart enough to realize that the solution to their problems lay in institutional innovations suited to the local conditions—the household responsibility system, township and village enterprises, special economic zones, partial liberalization in agriculture and industry—rather than in off-the-shelf blueprints and Western rules of good behavior” (Rodrick).
The Gold Standard, 1890-1926.” Journal of Global History 3 (2008), 313-335. Eichengreen, Barry. A. Globalizing Capital: A History of the International Monetary System. Princeton, NJ: Princeton University Press, 1996. Galbraith, John.
Xingzhong, LI Daokui David YIN. "The International Monetary System in the Era of Post-Financial Crisis: What Policy Options Does China Have?[J]." Journal of Financial Research 2 (2010): 005
In order to achieve the most successful entry into the Australian market, clearly defined marketing objectives must be in place. A target market is defined as well as a market penetration plan. We have also included a five-year sales forecast and 5-year profit forecast. In addition, we have prepared a SWOT analysis and marketing mix.
...e USA and Canada is high and was not considered when the Agreement was made. This is the reason, many American citizens feel that there numerous illegal settlers in their country, trade deficits instead of over pluses and loss of lakhs of jobs, as before. The relations within this bloc are complex and tight; Canada and Mexico are controlled by the USA, declining their trade freedom. All this does not set up a solid base for businesses and trade.
A free trade agreement between Malaysia and US means that there are no barriers to trade between each other and goods and services are allowed to move freely between countries. However, this FTA has its advantages and disadvantages which will be discussed further.
...onal trade and investment agreements Thailand is more open than before but the production of dairy products, automobile engines and motorcycle assembly are still subject to local manufacturing content, Thailand restrictions.
Over the years, China has experienced prey much every government style there is. It is one of the oldest world’s cultural center with its societies claimed to have been initiated there developments since the around 10,000BC. The country has experienced various empires, kingdoms as well as a sense of capitalism. The recent China, has become a communist nation which was officially named as the People’s Republic of China. During the World War 2, China experienced invasion from Japan which wanted to claim the Taiwan city as theirs. In the twentieth century’s former half period, China was a hot mess. One of the contributors was the overthrowing of the Qing Dynasty in 1911 by revolutionaries which were led by Sun Yat-sen. He created a modern China’s
China's development is praised by the whole world. Its developments are not only in the economic aspect, but also in its foreign affairs. Compared to other developed countries, China is a relatively young country. It began constructing itself in 1949. After 30 years of growth, company ownership has experienced unprecedented changes.
Financial Future: Where Will it be in 10 Years? Retrieved on November 20, 2013 from
I am currently majoring in Finance Management. Most of the time people think of finance as just managing money. However, finance is needed for so much more! The finance industry deals with starting businesses, developing new products, expanding markets, as well as everyday things like saving for retirement, purchasing a home, and even insurance. The stock market, asset allocation, portfolio analysis, and electronic commerce are all key aspects in finance. In this paper, I will explain how these features play a vital role in the industry, along with the issues that come with these factors.