The Associate Director-Customer Service Position Essay

The Associate Director-Customer Service Position Essay

Length: 1296 words (3.7 double-spaced pages)

Rating: Strong Essays

Open Document

Essay Preview

The Associate Director-Customer Service position is responsible for the leadership of a work group and development of broad programs or projects in support of organizational or area strategies. Manage, communicates & translates functional/operational goals into team goals through professionals and supervisors the activities of a department. The Associate Director shall manage implementation of policies & procedures as well as maintaining results for costs, methods & employees.
1. Responsible for leading a team of supervisors with various experience levels.
2. Responsible to guide, train and develop direct reporting supervisors and representative teams.
3. Oversees the management of Customer Service processes and projects, meeting all project and operational deadlines.
4. Be an advocate and facilitator for change management.
5. Coordinate and participate in hiring needs of Customer Service.
6. Responsible for achieving call handling results and service level goal attainment.
7. Ensure quality standards are met and exceeded.
8. Required to constantly evaluate processes for improvement.
9. Analyze statistical trends and opportunities.
10. Establish and maintain an open door policy, an open communication policy and a motivational demeanor.
11. Promote a proactive approach to Customer Service and exceeding the expectations of our customers via internal measurement systems.
12. Interact with peers in all departments to ensure the identification and resolution of customer and Customer Service affecting issues.
13. Responsible to maintain a thorough knowledge of Human Resources policies and procedures to insure consistency and accuracy.
14. Position is fully accountable for meeting/exceeding organizational deliv...

... middle of paper ...

...w are the key components of the Plan’s design:
• Performance Planning
o Performance Agreement (Objective-Setting)
• Performance Coaching and Feedback (Ongoing)
o Mid-year Performance Review
• Year-end Performance Review
o Results achieved are correlated to performance objectives

Dinisi, A., & Griffin, R. (2011). HR, 1st ed. Mason, OH: South-Western Cengage Learning.
Glassdoor. (2008-2013). An Inside Look at Jobs & Companies. Salaries. Retrieved November 31, 2013 from (2013). Compensation & Benefits. Compensation Systems: Design and Goals. Retrieved December 1, 2013 from
Human Resources. (2004). Performance Appraisal Rating Factors. University of Arizona. Retrieved December 1, 2013 from

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Application for the Position of Associate Dean in the KSOEHD

- In an era of declining regard for education among the general populace, I see the position of Associate Dean in the KSOEHD as an opportunity to make a difference in improving programs for our students and, in turn, reversing some of the negative sentiment our profession is experiencing. The application guidelines include the following expectations for the position: • A prior record of successful development and implementation of programs or special projects involving multiple constituencies • A creative thinker and consultative communicator with excellent problem solving skills • Demonstrated ability to link effectively with P-16 colleagues • Ability to promote opportunities for faculty and...   [tags: Personal Statement]

Strong Essays
1229 words (3.5 pages)

Essay on The Position Of Associate Provost At Cambridge College

- The position of Associate Provost at Cambridge College is an outstanding opportunity. This position would allow me to share my higher education experiences successfully leading and working collaboratively with the community, institutional leadership, faculty and staff. The position of Associate Provost would also allow me to contribute in a significant way to advance the institution’s mission. I believe that my professional experiences and academic background would make me a promising candidate for this position....   [tags: Education, College, University, Academia]

Strong Essays
718 words (2.1 pages)

A Career as Preschool Director Essay

- “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn life around.” Says Leo Buscaglia; a teacher of special education at the University of Southern California. Every teacher has this potential whether they are aware of it or not. I have been a teacher for nine years in early childhood education and within those nine years I have become very aware of how powerful the smallest act of caring can turn a person’s life around or even just make someone’s day a little better....   [tags: Childcare Director, Career Essays]

Strong Essays
1058 words (3 pages)

Interview Kim Durand, Associate Athletic Director For Student Development

- Choosing to interview Kim Durand, Associate Athletic Director for Student Development, at the University of Washington was an easy decision. However, I did not have high expectations for her to reply to my email or to have time to participate in the interview. To my surprise, she immediately wrote back to set up a time to talk and we were able to have a productive and educational conversation. We discussed current issues and trends throughout higher education and athletics, as well as our own personal journeys as females involved with collegiate athletics....   [tags: Higher education, University, Academic degree]

Strong Essays
1581 words (4.5 pages)

Application For The Position Of Executive Director Of Training And Professional Development

- It is with great enthusiasm that I submit my application for the position of Executive Director of Training & Professional Development (Job Posting #119-15) in the New Jersey Department of Children and Families (DCF). My experience in the realms of academia, policymaking circles, training and consultation, and working on the frontline make me an excellent candidate for this position. My comprehensive and integrated expertise in child welfare has been developed over the course of 17 years in different child welfare settings that center on improving the lives of our nation’s most vulnerable children and families....   [tags: Foster care, Child protection]

Strong Essays
972 words (2.8 pages)

The Position Of Associate Dean Of Academic Affairs At Pacific States University

- The position of Associate Dean of Academic Affairs at Pacific States University is an outstanding opportunity. This position would allow me to share my higher education experiences successfully leading and working collaboratively with the community, institutional leadership, faculty and staff. The position of Associate Dean of Academic Affairs would also allow me to contribute in a significant way to advance the institution’s mission. I believe that my professional experiences and academic background would make me a promising candidate for this position....   [tags: University, College, Education, Academia]

Strong Essays
770 words (2.2 pages)

Executive Director And Board Of Directors Essay

- Foodies Forward’s Executive Director and the Board of Directors will create bylaws and board policies for the organization. These bylaws will state the rules and regulations of Foodies Forward. These rule and regulations will include but are not limited to: specifying the size and function of the board; dictating the roles and responsibilities of the Executive Director, the Board of Directors and additional staff; outlining meeting procedures and voting requirements, detailing conflicts of interests regulations, and defining how funding will be dispersed....   [tags: Management, Board of directors, Social media]

Strong Essays
1033 words (3 pages)

Senior Mobile Sales Consultant And Experienced Sales Associate Essay

- Introduction As a senior mobile sales consultant and experienced sales associate, I am more than qualified for a sales supervisor position. I am currently a role model and leader in the mobile department, and I plan on taking the official supervisor position. Over the past few months at this store, I have exceeded my revenue goals, as well as my accessories, GSP and services mix, branded payments and NPS goals. Overall, my IST reflects my exceptional performance in terms of numbers. (place numbers from IST sheets in here) Although the IST is a big piece of what directly reflects and represents one’s performance, there are a lot of actions and attitudes that go into representing what so...   [tags: Sales, Customer service, Consultative selling]

Strong Essays
1347 words (3.8 pages)

The Administrator, The Director And The Board Of Directors Essay

- The issue that caused the administrator to resign was a disagreement between the administrator, the director and the board of directors. The administrator wanted to release a few clients due to past due payments and the director disagreed with the decision. The director had evidence that the clients in question had paid all payments or only missed one payment. The disagreement between the administrator and director caused the director to reach out the board of directors to voice her opinion that the clients who the administrator wanted to release did not deserve it and the actions should be reconsidered....   [tags: Management, Corporate governance, Bookkeeping]

Strong Essays
1060 words (3 pages)

Essay on Women Of The Athletic Director Position At Division I Universities

- 1. Discuss the challenges women face in leadership that may help us understand why there are so few women holding the athletic director position at Division I universities. Women are not new to facing challenges and coming across barriers that limit or stall their progression within organizations and landing leadership opportunities. Women Rising explains to us how persistent gender bias often times disrupts the learning process at the heart of becoming a leader. The research shows that the process for women to be leaders is much more difficult than it is for men (Women Rising)....   [tags: Gender, Gender role, Woman, Alex Ferguson]

Strong Essays
1091 words (3.1 pages)