Article Analysis on Manners

Article Analysis on Manners

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“Give me a bowl of special noodle. Where were you at? I’m waiting you for a long time. Hurry up!” The man shouted at the waitress in the very crowded restaurant and didn’t even give her a look. She didn’t reply but went back to the kitchen. That was a case that I witnessed in the restaurant next to my house. Therefore, when I read the article “Can I Get You Some Manners with That?” written by Christie Scotty, I can understand why Scotty feels kind of angry when the way others treat her depend on her jobs. I agree with her in part, but I believe not all people treat other that way.
In the article, Christie Scotty believes that people treat others based on occupations. “I long ago realized my profession is a gauge that people use to see how smart or talented I am”, she writes. In order to prove her thought, Scotty tells us some examples about her situation. Being a reporter, the readers treated her very cordially. However, when she left that job and took a job waiting tables, plenty of customers judged her as though she were a peon. She mentions “Many of my customers did not get the difference between server and servant.” Therefore, the author believes that people only behave courteousness if money is involved or their relationship centered on “gimme”.
Scotty makes some good points here. I too have seen some people act very impolite. As a cashier in a beauty supply salon for almost a year, I have met three kinds of rude customers. The first kinds of buyers are the people who just care about their benefits and are never concerned about others’ thinking. A woman came to my beauty store to ask for something free because she spent over three hundred dollars. But I explained that we were whole sale, and all the prices here were already cheaper than other stores. However, she still kept asking for some stuffs free of charge. Seeing I was busy with another customer, she replied, “You’re so cheap.” Then she left. Other kinds of customers are quick-tempered people. For example, once I answered the phone, a guy was yelling at me without saying any greeting. “Where’s my stuff? Why didn’t you send it to me? I really need it for today” he questioned me with a “heavy” tongue. After asking him to recheck his order patiently, he found out that he forgot to order it.

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Then he hung up the phone at once. There was not any apology. The last kinds of customers are people who cannot stand in a long line and get angry easily with the staffs. “Why don’t you move to a bigger place and hire more cashiers? I don’t want to waste my two hours only to buy this stuff?” A new customer almost yelled at me last Sunday when he was in the line just a couple minutes.
In those situations, I do believe I was judged by my occupation as Scotty describes. My question is “Why can people treat me like that?” Perhaps it is because they think they help me make money or because they make more money than I do. It’s obvious that they have no authority to do it, but they do. If I were the store owner, these customers above would never have treated me that way.
However, I do think not many people behave so rudely and Scotty is too extreme in her view. Being a cashier for almost one year, I haven’t had many customers. Most of them are nice and sweet. My favorite customer often calls me and sometimes just wants to know how I am. Others are so kind even I make some mistakes while calculating their money. After three hours driving home, Kevin gave me a call and let me know that I over charged him three hundred dollars on his bill. I felt so sorry about that and was ready to listen to complaints. How surprised I was when he said “Don’t worry about it, I can give you my credit card number and you can credit back to me”. In addition some other customers were so nice when they asked me if I needed their help for putting stuffs in the bags. Even though it is often very crowded in my store, they still happy to wait for me and especially give me a smile and tell me “take your time.” Therefore, I strongly believe that Scotty doesn’t need to take her co-workers to dinner just to see how they treat servers. The way a person uses to act others depends on that person’s character, I think. She can guess how a person is after working with him her for a short time.
Most people don’t do the same job in their whole life. Today, he or she has a lowly job. However, in the future, he or she could be a manager. Who knows? Therefore, not judging people based on their occupation is an important message.
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