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Patient experience model
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Patient Experience Essay
729 Words2 Pages
Recommended: Patient experience model
Original Research Topic: “Patient Experience”
The main Argument
The patient’s experience is an important factor in determining the quality of health care. Literature review has shown studies mentioned many factors and aspects that influence the patient experience and make it either positive or negative experience. Each experience has different evaluation than the others, depending on patient perception of different aspects and factors.
In his TEDx talk, Fred Lee (2011) mentioned several critical points about patient experience:
• Healthcare must “Focus on the experience not the service”.
• “Health care get safer and better care quality by focusing on the patient experience”.
• A recent survey of hospitals’ CEO’s reported that “improving patient experience is
…show more content…
• Compare them with Saudi Arabian healthcare environments; attempting to find the main differences between those health entities, in-order to improve the local healthcare facilities.
Research Questions
• Q. What are people writing about patient experience when they are talking about it?
• Q. What are the factors / aspects that identify, define and improve patient (and family) experience in healthcare environment?
• Q. What are the main differences between the Saudi and other Global factors that influence/form the patient experience?
• Q. How can the global factors / aspects behind the patient experience improve Saudi healthcare environments?
Keywords:
Patient experience - Patient centered care - Patient engagement - Patient involvement -Healthcare outcomes - Satisfaction - Quality of care – Safety - Physical – Psychological – Operational – Services – Cultural – Social
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