Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance.
Six Sigma can be best described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service proce...
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... decreasing of defects as well as the streamlining of processes.
Control is known as the final step in the DMAIC methodology. It facilitates the identification and correction of variances. It accomplishes this swiftly thereby making certain these variances are denied the chance to influence the process in a negative manner and also by extension cause defects. An example of controls is pilot runs which are undertaken to ascertain whether the processes are functioning adequately.
Evans, J. R. (2011). Quality and performance excellence: Management, organization, and strategy
IVR - Another Type of Automated Telephone Answering: Retrieved on 3/18/2012 from http://www.specialtyansweringservice.net/automated-phone-answering-service.html
DMAIC Explained: Retrieved on 3/18/2012 from http://www.wideyegroup.com/computers-and-technology/dmaic-explained/
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