Essay on Angry Customers

Essay on Angry Customers

Length: 808 words (2.3 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Expressing quite cheerfully, I casually greeted the caller, “Hungry Herbs, would you like pick-up or delivery?” Little did I know this phone call would teach me my next life lesson; quite frankly, people suck. After the man’s order was taken, I casually closed, “Your total comes to $66.87 and will be ready in about an hour.” Upon hanging up, I soon realized there was another three lines on hold. I took each call, one by one. The calls consisted of the three more orders; three more deliveries.
Making my way to the back of the store, I noticed the exceedingly long list of food items to make. Joy. This was making out to be one of those days of legend; one of those days where the store makes three hundred in sales in less than an hour; one of those days I hoped never to work. I began to dissemble the list, making out which items take the longest to make and therefore need to be made first.
Upon finishing the massive pile of fried food, I realized that both drivers were yet to return. Just my luck. I anxiously awaited the return of either driver, hoping the food would be delivered on time. I ran to the computer to check how long they’d been gone: thirty three minutes, thirty four minutes, thirty five minutes. Finally, after thirty six minutes, Chris had returned. Two of the deliveries were relatively close, while the other two were obscurely on opposing ends of town. Not thinking, I let him decide which deliveries to take and let Tyler take the others. He took the two that were relatively close and one of the obscure ones. The obscure one happened to be the one with a total of $66.87; the one I had promised to be delivered in an hour; the one that was bound to be late.
Chris had been gone for forty-five minutes. “He must drive...


... middle of paper ...


...ere’d been no one in the store. Instead, I was left answering yet another angry customer whose food was also late, the second obscure order.
Whose idea was it anyway to order all at the same time? Why would everyone decide, “Hey let’s all order food at exactly 6:15.” I tried my best. All their food was made exactly as requested including every extra pickle, cheese or grain of salt. And all because of the drivers, bounded by the speed limits of the state of New Hampshire, I’m left taking orders from angry customers, who won’t appreciate my time and effort spent making their food perfect, because their food is late. Some people don’t understand the mere hardships of a fry cook. Some people don’t understand that the world doesn’t always revolve around them. Some people won’t ever understand the time and effort I put into making their food. Some people just suck.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay The Angry Customer : Interpersonal Communication Situation

- The Angry Customer Interpersonal Communication Situation In any customer service job there are going to be customers that do not agree with the policies, requirements, processes and service. During one evening shift I witnessed Bre have an encounter with a young female customer named Emily. Emily entered the establishment in fast pace and approached the front desk with the sense of annoyance of even having to be there. When Bre was finally able to assist Emily since she was next in line, Bre asked Emily what she could help her with tonight....   [tags: Customer service, Customer, The Establishment]

Better Essays
1060 words (3 pages)

Dealing with Difficult Customers Essay

- Difficult customers are just part of doing business today. “Difficult customers could be those in which you have to deal with negative, rude, angry, complaining, or aggressive people. These are just a few of the types of potentially difficult interactions” (Street). From time to time, you will also find the need to help customers who can be designated as difficult, but in a different way: Lack of knowledge about your product, service and or policies, dissatisfaction with your service and or product, demanding, talkative, internal customers with special requests, language barriers and elderly or disabled customers that need assistance....   [tags: business, empathetic, service]

Better Essays
722 words (2.1 pages)

Barclays’ Internal and External Customers Essay

- Barclays’ Internal and External Customers Barclays offers a wide range of services to both internal and external customers. Internal customers are member of staff/colleagues that work in an organisation. Examples of internal customers in Barclays include: Small Business Managers, Customer Relations Team, telephone operators, Financial Planning Managers, Customer Service staff, Counter staff, Accountants, Consumer Relations Team, and Relationship Managers. External customers are the majority of individuals who lives in the local areas....   [tags: Business Management Studies]

Free Essays
2052 words (5.9 pages)

Classification of Restaurant Customers Essay

- Classification of Restaurant Customers “I’ve been here for ten minutes and my server hasn’t taken my order yet!” This is a direct quote from me before I worked at a restaurant. I never looked to see how many tables my server actually had or how much running I made them do. The sad truth is most people do not notice these details either, which may affect the tip their server will receive. By looking at the attitude and maintenance of restaurant customers, you can classify them into three categories according to their tipping patterns: the “hmm…how good were they....   [tags: Classification Essay]

Free Essays
578 words (1.7 pages)

Essay about Communicating with Customers

- Communicating with Customers Whether a business organisation is communicating internally (employees) or externally (customers and suppliers), there are number of ways in which, communication can take place. They are: verbal communication, non-verbal communication, written communication, and technological communication. Verbal communication Verbal communication can either be done face-to-face or even over the telephone. An example of internal communication is having a one-to-one conversation with a manager....   [tags: Papers]

Better Essays
808 words (2.3 pages)

How Does Ticketmaster 's Move Toward Greater Transparency Help Its Standing With Customers?

- 1. How did Ticketmaster’s move toward greater transparency help its standing with customers. In what ways might transparency be potentially detrimental. Ticketmaster’s move towards greater transparency helped its standing with customers by informing them up front about the cost of the ticket they wanted to purchase. Previously, customers were eager to purchase the ticket, but they could not realize if they could afford it until the end of the checkout process. Once customers found out the total cost, many became frustrated and cancelled the purchase....   [tags: Decision making, Decision theory, Optimal decision]

Better Essays
767 words (2.2 pages)

How to Ensure the Call Center Staff Is Successful and That Customers Are Well Served

- How to Ensure the Call Center Staff Is Successful and That Customers Are Well Served There is several ways through which the management can ensure that distant call centers for their organizations are successful and that their customers are well served. Some of these include: Customer service staff training and development New employees should be thoroughly trained on communication skills over the phone and online. This should be done by experienced and successful trainers who are informed properly on the area....   [tags: Business Management ]

Better Essays
1022 words (2.9 pages)

Customer Service Is A Never Ending Exercise Essays

- C) Furthermore, customer service is a never-ending exercise that managers have to practice daily. Successful managers have to provide the best customer service. Building a relationship with customers will turn customers into loyal consumers. This is because customer service was effectively delivered. How does a manager produce customer service. They develop patience to able hear out the customer. Customers will often ask questions that need to be answered correctly and swiftly. Customers may approach managers confused or angry, stating how they feel and what they have experienced....   [tags: Management, Customer service, Customer, ManaGeR]

Better Essays
1484 words (4.2 pages)

Leadership in 12 Angry Men Essay

- In the film 12 Angry Men, a group of twelve jurors are deciding the fate of a young boy accused of murdering his father. Throughout the juries dilleration, one man exhibits all of the qualities of leadership. This man is juror number 8 played by Henry Fonda. Fonda not only exhibits the the 10 qualities of a leader but he uses these qualities to lead the entire jury to a vote of not guilty (Fonda & Lumet, 1957). Early on in the film Fonda shows the first quality of leadership vision. Vision can be defined as the leaders ability to know what is needed and how what is needed can be achieved (book)....   [tags: 12 Angry Men Essays]

Better Essays
1000 words (2.9 pages)

Customer Service Essay

- Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this. Also when you have difficult customers how do you achieve customer satisfaction. It’s essential that companies or businesses today listen to their customers....   [tags: customer satisfaccion, loyalty]

Better Essays
1399 words (4 pages)