AJ Hackett Case Study

874 Words2 Pages

Human Resources Question 1: AJ Hackett has an induction process for their business, their induction starts before their new employees have started at AJ Hackett. AJ Hackett will send out the paperwork such as the job description and the crew hand book, this handbook is updated every year. In the first few weeks the new employee will sign up and get their uniform, and then they will have the chance to go on a variety of site visits to be the customer and experience what is like to be a customer on the AJ Hackett sites. They will then be introduced into their department and have an induction day and training. Every 30 days the new employee will have another induction to make sure they know all the procedures and policies and health and safety …show more content…

AJ Hackett looks after their employees by providing them with food; this is done 3 to 4 times in the winter to keep their employees happy and to motivate them to come to work even when it’s cold. After 3 years for working with the company they give their employees $500.00, after 5 years they give you $1000.00 for free. They give their employees gifts on their first day every year that they are still with AJ Hackett. Also they give their employee’s free tickets for the attractions; presents for Christmas and Easter also training is given. AJ Hackett deal with complains efficiently by talking to their client face to face if they have a problem and they offer a refund or another jump. If they have left the site they will email their client and offer the same product or refund. AJ Hackett has appraisals 30, 60 and 90 days into the employees trail, then 6 months later and then every year they will do an appraisal. I think that AJ Hackett would be a great company to work for because they look after their staff really well and they offer some great rewards for working for the company. One of the biggest Health and Safety hazards on site is the staircase because it is designed to look like a bungee cord bouncing back, this is due to customers getting distracted looking around and not focusing on walking down the staircase and they end up tripping or falling

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