When first given the news by a friend, the first challenge is to control the reaction. In my role as a business executive, I frequently find myself in situations where emotional control is required, a customer meeting where a significant deal is lost, or a key relationship is at risk, or an internal meeting where other executives are attempting to take over the organization I serve. Long ago, those kinds of situations would result in outbursts, or at a minimum, in body language that let everyone around know what I thought. Coaching and experience have taught me to stop, listen, and ask questions. The act of curiosity allows time to absorb mea...
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... in those moments, when all demeanors flee, when we are most human.
Barsade, S. G. (2002). The Ripple Effect: Emotional Contagion and Its Influence on Group Behavior. Administrative Science Quarterly, 47(4), 644-675.
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
Goleman, D., Boyatzis, R. E., & McKee, A. (2002). Primal leadership : realizing the power of emotional intelligence. Boston, Mass.: Harvard Business School Press.
Kinicki, A., & Kreitner, R. (2008). Organizational behavior : key concepts, skills & best practices (3rd ed.). Boston: McGraw-Hill Irwin.
Lublin, J. S. (2004, March 2, 2004). Surviving the Pressure With a Ready Plan Or, Literally, a Script, The Wall Street Journal Online, pp. 1-3. Retrieved from http://research.uvu.edu/management/mcarthur/Employment help/2Mar04-WSJ-Surviving Job Pressure With a Plan.pdf
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