Waqar Ahmed, Muhammad Shahid Soroya and Ghulam fareed Malik (2015) have made survey that the librarians will work to meet the expectations of the users. The expectation of the female users are higher in tangibility and empathy dimensions, while the male users expect more in reliability, responsiveness and assurance dimensions. In short, all the results showed that the expectations were higher than the perceptions. Keeping this study in view, the librarians can improve their weak areas of front desk staff services to meet the expectations of the users.
Muhammad Rafiq and Kanwal Ameen (2013) they have said in his study that digitization practices were found at budding stage in university libraries of Pakistan. One‐third libraries were doing digitization. Three highest ranked digitization goals were to: provide access via web, increase access, and preservation. Theses and dissertations were found the top most priority for digitization in terms of types of material. The criteria for selection of material for digitization varied and social sciences was the most focused area for digitization.
Khalid Mahmood Malik (1996) describes the current status of the use of computers in Pakistani libraries. Discusses the problems faced by librarians and information specialists in automating their libraries. Reviews internationally accepted database management systems mostly used in library housekeeping routines in Pakistan. Also intro...
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... reference transactions.
Farzana Shafique, (2007) she write that the electronic environment of the 21st century will demand a range of skills from librarians. Technology alone cannot help bring about the required changes. Attitudes, practices and policies need to change if libraries are to truly benefit themselves and their community of users by the application of new technologies.
Syed Jalaluddin Haider, (1998) shows that development has been at best a piecemeal affair and at worst non‐existent. Although some libraries seek to fulfill their goal of providing quality service to the public, most are hampered by overwhelming economic, social and educational problems. Notwithstanding this gloomy scenario, it is suggested that library planning based on awareness of indigenous needs and with realistic aims can achieve far more than has been the case in the past
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