Traveling across the country can be a challenge because of the many ways to chose from. Even when you and family decide to travel for a plan vacation, and take your personal vehicle it can be a hassle. How much time do you have seems to be a major factor, because if the drive is too long, how tired will you be after the trip. Of course there are trains and buses that can get you to your destination in a preferred time and will probably not be as busy and the lines will not be as long but the preferred choice and the biggest growing transportation industry is airlines.
The air transportation industry, have plenty of people that travel each year for several of reasons from one city to another, like business or pleasure trips. “The common notion of business travelers is that they tend to travel more frequently than leisure travelers and they tend to pay higher prices for these services” (Mason, 1995). Whether it is business or leisure, the airport terminal is a busy and complicated place for people to visit each year.
With over 650 million passengers travelling annually, each with different agendas, itineraries, needs, and desires, airport terminals have become complex systems in their own rights, incorporating both necessary passenger and baggage processing services as well as a full spectrum of customer service, retail shopping, food and beverage, and other facilities to make the passengers’ transition between the airside and landside components of the airport system as pleasant as possible. (Wells and Young, 2003, p.208)
People need to understand in the modern day that because of security matters, the days of arriving to the airport within 30 minutes and making your flight is over. Post 9/11 incidents have made it diff...
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...ore takeoff. You just have to do your part and you can be one the passengers in the large group of passengers that travel throughout the many airports every year, with little or no problems. The airline industry is adapting to all new challenges, and it won’t be long before they find a way to get us through the terminals even faster.
Works Cited
CNN@ 2011 Cable News Network. Turner Broadcasting System, Inc. All Rights Reserved
Jessica Ravitz, 2009 CNN
http://science.howstuffworks.com/transport/flight/modern/airport3.htm
Craig Freudenrich, Ph.D. Copyright © 2011 Discovery Communication, LLC
Mason, K, J. (1995), A Stakeholder Approach to the Segmentation to the Short Haul Business
Air Travel Market, Unpublished PhD, Faculty of Science, University of Plymouth
Wells, A., & Young, S. (2004). Airport planning & management. New York, N.Y.:
McGraw-Hill.
This expansion did not come easy however, it took a lot of research before being able to adapt to the culture in that particular country and airport. Enterprise is utilizing the customer service strategy to globalize their corporation by creating the best experience and a very welcoming atmosphere as one would enter the country. Being that once the travelers land after they collect their luggage, the next task is finding means of
The airline industry has long attempted to segment the air travel market in order to effectively target its constituents. The classic airline model consists of First Class, Business Class and Economy, and the demographics that make up the classes have both similarities and differences to the other classes. For instance, there may be similarities between business class travellers on a particular flight, but they will not all be travelling for the same reason. An almost-universal characteristic of air travel is that customers do not fly for the sake of flying; the destination is the important element and the travel is a by-product, a means-to-an-end that involves the necessity of an aircraft that gets the customer from point A to point B. Because the reasons can differ greatly in the motivations for a customer wanting to fly, it can be difficult to divide the market into discrete segments, that is, there is always going to be overlap in the preferences and characteristics of any given segment. With that in mind, the commonalities that are shared between the clientele that make up the respective classes can easily withstand analysis.
“What time should we leave? Two hours in advance? Three? Four?” Millions of people ask these questions each year before boarding a plane. Between driving, security, walking to the gate, and getting settled, boarding a plane exhausts travelers. But out of all of these different activities, one frustrates and restrains travelers the most: TSA security. People ask why they need all this security, complain about the inconvenience it causes, and ultimately annoys people to no end. Created after 9/11, Transportation Security Administration, or TSA, nationalized airport security, increased screening duration, and supposedly increases security on flights. However, statistics say these added security measures never come to fruition and potentially cost more lives than they save.
Challenged by an old, obsolete airport, the city of Denver decided on not only doing an expansion but ultimately building a fully dedicated facility in an entirely new location. Twice the size of Manhattan, the airport was to be the largest in the United States and was specially designed to handle concentrated hubbing traffic (Montealgre et al, 1996, p.4). The master plan encompassed a fast tracked build-design scheme that called for utmost operational efficiency which would consequently attract large airlines to choose DIA as their main Southwestern hub (Nice, n.d.). Dominance of the DIA would fuel an economic boom in Denver, but for this to take place—a fast passenger turnover would be required, leading to the perception that they had to implement an airport-wide automated baggage handling system in spite of the known risks. This critical piece of the airport wou...
...e airport management. In the case of winning the slots and gates, LUV would negotiate the gates and time slots with the airport authorities, start the recruitment and relocation process of actual and new employees to LGA. Accordingly, the airline will need to use its IT department a new infrastructure that will hold the latest updates in terms of code-sharing, booking, schedule, online shopping, etc., to serve actual and potential customers. In essence, once the project is complete, it will important to evaluate how successful the implementation process was and how the service can be improved going forward. Finally, this process will take 14 months and once the strategy has been implemented, Southwest will be able to maintain and improve its low fare position, demand and customer service experience and the technological infrastructure in commercial airline industry.
After I observed four different boarding lines, I soon realized how impatient our society reacts to situations. As soon as the airline attendants announced the boarding for a certain flight, it seemed as if everybody rushed to the...
Airport planning, once carried out utilizing a single future forecast, failed to account for the complexity and uncertainty of the aviation industry. Today, it is widely assumed airport success can only be met through the utilization of a flexible, integrated planning approach that sees forecasts as incorrect.
The secret to businesses thriving is customer satisfaction. Whatever products or services it is selling to its customer, customer satisfaction is key. The airlines know this secret and have been implementing it in their day to day flights. “Good evening Ms. Smith, thank you for taking this flight. Dinner will be served thirty minutes after departure.
British Airways developing exceptional arrival experience for their customers is more valuable to the company rather than customer service worrying about lost baggage; subsequently, any alternatives for improvement outside of Appreciative Inquiry would not provide the customers with an exceptional arrival experience (Cooperrieder & Whitney, 2005). The trade-off between alternatives and Appreciative Inquiry is nullified by the need to provide customers with an exceptional arrival experience.
Passengers will be able to check in their luggage and just hand it to a customer service representative at the drop off luggage area and be on their way to their gate. It also allow travelers with disabilities to have the same convenience and time savings from using kiosk check-in the same way as other travelers. Measures that include processes to insure baggage is delivered within that guaranteed timeframe of twenty minutes. Preparation prior to the airplane arriving as well as the crew understanding their role and executing the process all with a time sensitive measure will result in a positive outcome. Also reviewing documentation on what is expected will help in the workflow
Airports can be considered as important national resources of most countries in the world. The main responsibility of an airport is in transportation of people and goods and in internal and global business. They are where the nation’s aviation system connects with other modes of transportation and where state responsibility for managing and regulating air traffic operations intersects with the role of governments that own and operate most airports. However, most major airports are owned and operated by the private sectors. This is due to several reasons such as to improve efficiency and economic performance, be more competitive as well as to maximize the community’s return from the airport assets in which public enterprise found out to be less efficient in term of its production and management.
Flight fee is one of the biggest nightmares of the passenger. In this regard, such an initiative is a win-win situation for the Asiana airlines. The establishment of extensive cabin retrofits is also a great improvement to the customer service delivery. The airline also boosts customer experience in a bid to achieve the airline’s sustainability through the provision of lie-flat seats. The seats boost comfort for the passengers aboard; hence, reduction of exhaustion. According to Asian Development Bank (2009), the airline provides the passengers with a sizeable monitor, especially for the business class passengers. The practical productivity of team relies on upon its hypothetical planning, information of an aeronautical building, and tenets of its operation, including exceptional circumstances, and propensities for utilization of this learning, furthermore on order and determination of pilot-in-charge of aircraft and group individuals. The administration productivity air movement, the associations of flight action and a wide range of upkeep of aircraft in the greatest degree is controlled by the proficiency of the action association in the modern undertakings, cognizance of initiators, and the moral obligation of leaders of all positions for action concerning security control of
The steady increase in airport traffic has lead air transport managers to think a new design and management of Airports for the future. It appears to them that all aspects involved in the airport should be redesigned with the newly developed technology, especially the traffic control in the security check point. The problem with this traffic control is the long wait time in the check in point that is caused by the complex security check(luggage, body, etc).
The future of passenger aircraft and their manufactures has an amazing outlook. Every year the brightest minds in aviation compile the greatest technological advances towards creating the safest and most economical aircraft on the planet. No detail is over looked, and the bottom dollar is the all controlling factor. From private aircraft to public aircraft, space exploration and beyond, the future is bright for the passenger aircraft market, and everyone who purchases air travel should be excited to see how industry unfolds.
Transportation systems and the routes they use have greatly influenced both how and where people live. Reliable transportation allows a population to expand throughout a country's territory and to live comfortably in remote areas far from factories and farms. The growth and expansion of the United States were directly related to the means of transportation available at the time. The more compact cities of the U.S. eastern seaboard are the result of early human- and animal-based transportation systems that allowed only short trips. The more sprawling cities of the western United States are the result of an automobile-based transportation system that permits much longer travel distances.