The air transportation industry, have plenty of people that travel each year for several of reasons from one city to another, like business or pleasure trips. “The common notion of business travelers is that they tend to travel more frequently than leisure travelers and they tend to pay higher prices for these services” (Mason, 1995). Whether it is business or leisure, the airport terminal is a busy and complicated place for people to visit each year.
With over 650 million passengers travelling annually, each with different agendas, itineraries, needs, and desires, airport terminals have become complex systems in their own rights, incorporating both necessary passenger and baggage processing services as well as a full spectrum of customer service, retail shopping, food and beverage, and other facilities to make the passengers’ transition between the airside and landside components of the airport system as pleasant as possible. (Wells and Young, 2003, p.208)
People need to understand in the modern day that because of security matters, the days of arriving to the airport within 30 minutes and making your flight is over. Post 9/11 incidents have made it diff...
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...ore takeoff. You just have to do your part and you can be one the passengers in the large group of passengers that travel throughout the many airports every year, with little or no problems. The airline industry is adapting to all new challenges, and it won’t be long before they find a way to get us through the terminals even faster.
CNN@ 2011 Cable News Network. Turner Broadcasting System, Inc. All Rights Reserved
Jessica Ravitz, 2009 CNN
Craig Freudenrich, Ph.D. Copyright © 2011 Discovery Communication, LLC
Mason, K, J. (1995), A Stakeholder Approach to the Segmentation to the Short Haul Business
Air Travel Market, Unpublished PhD, Faculty of Science, University of Plymouth
Wells, A., & Young, S. (2004). Airport planning & management. New York, N.Y.:
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