The Importance of the Cabin Crew in the Airline Industry

The hospitality and tourism industry plays an essential role in global growth around the world. One of the biggest key players is an airline industry. An airline industry contains both hospitality and tourism. One of the key players to this industry is the cabin crew. However, “ with recent economic decline the airline industry is not in good health in terms of operation and customer service organization” said (Laszlo, 1999). It is therefore, important to understand that the crews must perform function as key player in an airline industry by providing various types of customer service, safety and security threats, sales and promotion.

As cabin crews are playing an essential role in the industry, they are to be selected carefully by the human resources. The desired corporate skills sought for the crews are; a motivation to deliver high standard customer service, team skills and commercial awareness. In addition to these skills, it is necessary that an individual is interviewed and upon successful application, and to satisfy all other needs for its industry.

An airline crews has been playing an essential role worldwide for more than decade by comforting dozens of passengers around the world. The meaning of providing comforting guests is to also make a profit but as well as making customer feel satisfied just like staying at a hotel. Perhaps this might be the reason why an airline attracts many people around the world. As a result of the popularity of an airline, this is obvious that there are more than thousands of applicants every year. Regardless of numbers of applicants, the human resource department is the ones who decide whether a candidate is suitable for its industry. In order to become apart of this industry, this i...

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...ll necessary to distinguish dangerous goods and those with suspicious movement during a flight. In addition to these training, new employees are also tested with emergency and turbulence training. This particular training provides general knowledge about emergency evacuation and to comfort guests when such an event occurs.

Once a hired employee has gone through with all above required training, there is a need for she or he to complete on the job training also known as OJT.

This training provides new crew to taste and experience a real valuable experience by boarding on an actual plane. During this training, crews are no longer taught by the instructor but by their seniors whom already have experienced in customer services. Upon successful feedbacks and real job experiences, crews are able to corporate fully to an aviation industry.

Works Cited

ANA lufthansa