While there are many skills a human resource manager may need, the one that is most important is active listening skills. A person might ask how would a human resource manager learn these skills and why are they important? As a human resource manager it is essential that all communication between each party is clear. If for instance an employee comes into the office complaining that their insurance has not been taken out of their check. This employee is upset because of this situation. To apply good listening skills a human resource manager should say,” I will check on that right away for you.” This acknowledges to the speaker I am listening to your problems and I am willing to fix this issue. A human resource manager must learn these skills …show more content…
By clarifying or interpret to the speaker what they said to you demonstrates your understanding of what they are communicating to you. Elaborating on and asking open-ended questions on the subject will show your comprehension of the topic. Any who, what, where, when, how, or why questions can be a clarifying question, but those are not the only possibilities (Hoppe, 2006, p. 12-18). Another option to a clarifying question is a probing question it offers new ideas or suggestions. This type of question offers thoughtful responses instead of telling the speaker what to do. Clarifying is a coherent way of expressing your understanding of the speaker. The fifth skill on the list of active listening skills is summarize. When you summarize, you pull together all the information you just heard, into a brief version of the events that took place. You will be able to repeat this information back in detail. Summarizing helps people see their key themes, and it confirms and solidifies your grasp of their points of view (Hoppe, 2006, p. 12-18). As a human resource manager this skill can be used to gather the facts of the conversation, and use that to further the conversation with the speaker. Relating back once again to asking open-ended …show more content…
That is, the listener does whatever is necessary to get the full intended meaning from the speaker's communication (Antariksa, n.d). When you take a job as a human resource manager, it is unlikely that active listening skills is one of the job duties listed. Although, learning this skill is important, it needs to be practiced. Good active listening skills for a human resource manager can develop you into an eminent leader in your career. “The heart of a fool is in his mouth, but the mouth of a wise man is in his heart (Franklin, 1998, p. 24).” Benjamin Franklin was saying that we all must think before we speak and our actions speak louder than our words.
Works Cited
Antariksa, Y. (n.d.). Developing active listening skills. Retrieved from http://www.explorehr.org/articles/Personal_Development/Developing_Active_Listening_Skills.html
Franklin, B. (1998). Benjamin Franklin, wit and wisdom. White Plains, N.Y: Peter Pauper Press.
Hoppe, M. (2006). Active Listening: Improve Your Ability to Listen & Lead. . Retrieved May 24, 2014, from http://library.kaplan.edu/
Robbins, S., & DeCenzo, D. (2004, December 3). Best website on HRM - Excellent HR Tools and HR Presentation Slides - HR ppt - Human Resource
Active listening puts attention to the needs of the nursing staff and supports their decision-making for providing quality patient-centered care. In The Servant (1998), a teacher of leadership principles explained that listening is one of the most important skills a leader can choose to develop (pg. 25).
1.Be an Active Listener - In the words of Steven Covey, "you must first seek to understand, then to be understood." Problems, whether they are coworker disputes or handling a large spurt of production delays or downsizing your workforce, all require a degree of listening first to what employees need to un...
According to the author, Human Resource is the “practices and policies needed to perform the personnel aspects of a managerial job” (Dessler, 2011, p. 2). Generally, HR focuses on state and federal laws as well as company responsibilities such as staff benefits and payroll and the hiring or termination of employees. In addition to concentrating on the workforce of a company, the HR manager works cohesively with other members of management. Usually collaborations with other managers lead to the development of strategic planning for training or advancement of company objectives.
Verbal and written communication skills are important competencies in the workplace, as much as 33 percent of the day is spent listening (Walker, R., 2015). Although a significant amount of our time is spent listening, this is a misunderstood skill often overlooked by professionals. “The ability to listen effectively can have a big impact on our ability to communicate well with others. Effective listening can help us build relationships, be more productive, and determine whether others are being deceptive” (Walker, R., 2015). To be an effective manager, teacher, collaborator, or leader one must be an effective listener. Effective listening is processing the information given to you by a speaker, showing that you are listening and attentive.
The purpose of this self-assessment is designed to help me establish my strengths and weaknesses on various dimensions of active listening (McShane & Von Glinow, 2016, p. 250)
Any managers in an organisation would need skills that enable them to understand and get along with other people while getting the most out of them, for instance, their subordinates or colleagues in order to be able to get the jobs done and attain the organisational goals and these involves human skills.
The main purpose of active listening is to let others know that you care and that what they say is important to you. Treat them not like they’re part of a hierarchy and they are the bottom of the list. Never act as if one person’s opinion is more important than another’s.
The Web. 6 Apr. 2012. The. Gueutal, Hal G., and Dianna L. Stone (eds.). "Chapter 9 - The Next Decade of HR—Trends, Technologies, and Recommendations".
Provide a short response of how the use of each of the elements of active listening assists you to be a more effective support worker. (50 words each) Using active listening assists in being a good support worker as active listening helps our clients feel comfortable each element of active listening plays it own role elements of active listening include being interested, being responsive, keeping on track, testing your understanding, evaluating and being neutral.
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
In applying the skills to a case scenario, I found it difficult to focus and use my active listening skills. I do know that in an ideal situation, I will more than likely be one on one with my client and will generally conduct the interview in a quieter atmosphere, allowing me to focus better on what the client discloses. However, with continuous practice I believe I will be able to overcome becoming distracted by background noises.
Active leadership skills are very important however active listening confirms that the message is truly transmitted strengthening the total leadership concept. According to Colwell, active listening is not just listening with your ears, we must look at the sender to absorb there words while deciphering in our minds what is truly be said. The understanding of active listening opens people’s eyes in seeing actually how a person sees and feels about the world. Further examining great leaders, caring leaders know his/her teams and have high level...
Listening is a big part of communicating well with others. Take time to carefully listen to what others are saying, and also take time to observe their nonverbal communications. A good listener does not interrupt the person while their talking. they make eye contact with the person speaking. they provide the speaker with their full attention, avoid unnecessary distractions, and try to understand the other persons point of view by being empathetic.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
A human resource manager needs to plan ahead and know what is going on. in and outside the company labour market. He needs to be aware of the past, present and future trends of employment in a particular area. of the specialisation of the. He needs to know if there are available skills needed or if there are few people with the type of skills needed by the company.