A Study On Quality Management Essay

A Study On Quality Management Essay

Length: 794 words (2.3 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Companies may often find themselves in a loop of repeating work annually, or functioning in a maintenance mode, as change management can be challenging, and employees take comfort in schedules and routines. However, it is crucial for a company wishing to remain relevant and competitive, to make adequate strides in process improvement, focusing on quality management. Quality management, especially when done systematically, can result in efficiencies, reduced costs, and proper resource utilization, having a positive influence on business performance (Praeg, 2010).
Six Sigma
A continuous process improvement process begins with a desire to work on a reduction of non-conformance costs in an organization, by first defining the problem(s), then using a cause and effect analysis to determine causes of problem(s), and then working to rid the low hanging fruit (CSU-Global, 2016). Six Sigma can be successfully incorporated into such a plan with the repeated, disciplined application of the master strategy on project after project (Kerzner, 2013). Following a systematic methodology results in a reduced amount of defects, producing higher quality work, saving on man-hours and other expenses, increasing overall customer satisfaction (Gijo, Scaria, & Anothny, 2011).
Six Sigma metrics include the defect rate, sigma level, process efficiency, and process capability, as measurements for areas which require some process improvement (LabCE, 2016). Kerzner (2013) identifies that often the chosen systematic method to pursue is known as DMAIC, which stands for define, measure, analyze, improve, and control, which leads to reduced defects that are defined by the customer of the particular process. Defects are best identified through this process, a...


... middle of paper ...


...process, resulting in a reallocation of a 0.5 FTE medical records staff, further proving the necessity of continuous process improvement (Kirkland, 2014).
Conclusion
With economic pressure, and increasing reporting requirements, healthcare providers in-particular are compelled to master and use the techniques of Six Sigma, to survive, and to potentially gain the competitive advantage (Kirkland, 2014). Improved quality is a result of working through a method where every process is studied and constantly improved so that the final product not only meets but exceeds customer expectations (Kerzner, 2013). Obtaining a positive return on investment requires improving quality, decreasing costs, improving productivity, decreasing prices, and increasing market share (Kerzner, 2013). Six Sigma, when incorporated properly can prove to be effective process improvement tool.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay Case Study : Starbucks Quality Marketing And Management Strategy

- By remaining true to core competency and a laser like focus effort towards quality; Starbucks has managed to analyze, adapt and create brand loyalty to their particular market and remained the top competitor throughout the coffee industry. Americans in general enjoy a good, hot cup of coffee to start their day. In any given business, seeing a torrid cup of coffee in a cup from Starbucks is not uncommon. Starbucks is one of the most popular coffee franchises in the world with locations in 62 countries....   [tags: Coffee, Starbucks, Coffeehouse, Quality control]

Better Essays
1776 words (5.1 pages)

Essay on Case Study Of Toyota 's Total Quality Management

- Employees are the most vital resources of a business, when issues arise that delay productivity executives must make plans and find ways to alleviate them. As an executive, my plan would be to create a cultured atmosphere such as Google has created, where employees can delight in waking up every morning to come to work and delivering productivity. Output can be accomplished by numerous methods; these include the employee satisfaction, rewards, and promotional opportunities. “Job satisfaction is an aspect of work that depends on the individual person who can cultivate either positive or negative emotions towards his or her work” (Mujkic, 2014)....   [tags: Management, Goal, Employment, Motivation]

Better Essays
953 words (2.7 pages)

Project Management : Quality Management Essay

- INTRODUCTION The key idea of this study/report is to analyse and understand the very important term “QUALITY” in Project Management which is done by going through various theories, group discussions, questionnaires, pilot surveys, and interviews with various project practitioners, verifying the ideas and the questionnaires with the key experienced people of the several industries. The basic idea behind the whole study and analysis is to understand the different dimensions of Project Quality Management like Project Quality Planning, Quality HR Management, Quality design, Quality Assurance, Quality monitoring and control, Quality reporting, Strategies for Quality improvement....   [tags: Quality assurance, Management, Knowledge]

Better Essays
1135 words (3.2 pages)

Essay on Project Quality Management : Project Management

- Project Quality management Project management ensures that the task is accomplished minimizing the risk factors in specific time frame and minimizing the cost incurred while maximizing customer satisfaction. Henceforth, project management mainly deals with the areas such as cost, time, quality, scope, management of stakeholders, human resource management and risk management. Every project has a projected level of quality. When the projects vary, there will be variation in quality too. The specifications established by the customer will decide what the expected level of quality is....   [tags: Project management, Management, Quality assurance]

Better Essays
705 words (2 pages)

Sample Resume : Total Quality Management Essay

- CASESTUDY BULLI VENKATA SATYANARAYANA RAJU CHINTALAPATI A INVESITIGATIVE STUDY OF EFFICIENCY INTO QUALITY MANAGEMENT PROCESS 6 SIGMA Vs ACE (ACHIEVING COMPETITIVE EXCELLENCE) CONTENTS 1. Introduction 2. Back Ground 3. Alternatives 4. Proposed Solutions 5. Recommendations 6. Conclusions 7. References I.INTRODUCTION: Total quality management is a management philosophy aimed at continuous growth in quality improvement of products, processes and services to achieve and surpass quality standards....   [tags: Quality management, Quality management system]

Better Essays
1355 words (3.9 pages)

A Study On Water Quality Essay

- Amir Ahmed 200333352 WATER QUALITY IN CANADA In last couple of decades water quality is become very major problem in Canada. This paper based on the study of water quality in Canada from three journal articles. The first one is about urbanization in which high concentration of heavy metals and installation of drainage system including portable water supply and waste water supply; agriculture pollutants transferred to surface water by over flow and couple of elements pay important role in agriculture field as nutrients....   [tags: Water, Water pollution, Water management]

Better Essays
717 words (2 pages)

The Case Study For Memorial Hospital Essay

- The assignment for this week is a review of the case study for Memorial Hospital. The hospital is a private owned facility. Memorial has placed their concentration on quality care at low cost. According to the information provided, Memorial does not offer specialized care due to the cost attributed to specialization. The facility has the capability to treat up to 600 patients. (Vonderenbse and White, 2013) The facilities management is concerned that if they do not deliver on the quality service that they are marketing to the community, they will lose business....   [tags: Quality assurance, Total quality management]

Better Essays
1160 words (3.3 pages)

Essay about Quality Management Performance Management Programs

- Quality Management in Managed Care Quality management is the collection and evaluation of data with the purpose of defining and then improving outcomes of care. Quality management programs turn data into information that can be used to make changes in practice (Dutton, 2013). The main purpose of quality management programs is to improve patient care. Patient care can be improved by incorporating the six goals recommended by the Institute of Medicine into quality management programs. The six goals include safety, effective, patient-centered, timely, efficient, and equitable care....   [tags: Quality assurance, Quality management]

Better Essays
1038 words (3 pages)

Guidelines For Total Quality Management Essays

- • User based strategy, where the customer has the right to define what quality is. • Manufacturing based strategy relates to product conformance to specification. • Product based strategy define quality of a product as a physical object. Transcendent, on the other hand argue that quality rely mainly on the physical appearance and beauty of the product itself. (Walmart Global Procurement Enhances Quality Control in .., n.d.). Introduction to Total Quality Management: Total Quality Management is an exhaustive and organized approach to business management that explores to better the quality of goods and services through continuous clarifications in response to ongoing feedback (TQM - Total Qua...   [tags: Management, Quality management, Quality assurance]

Better Essays
1325 words (3.8 pages)

Total Quality Management TQM at Hotel Essay

- Total Quality Management REPORT ON PROMOTING QUALITY MANAGEMENT SYSTEM FOR WATERLANDER HOTEL EXECUTIVE SUMMARY Global Marketing, Plastix International Plc hired Waterlander Hotel to host their annual banqueting. Global Marketing gave clear and specific details of their requirements to the hotel. However, Waterlander¡¦s failure to effectively plan and co-ordinate the activities resulted in the banqueting event been a total disaster and a embarrassment to the client. Waterlander Hotel failed to deliver to the customer expectation....   [tags: Business Case Study]

Better Essays
1674 words (4.8 pages)