Knowledge Management Case Study

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Recommended: Trace the historical development of knowledge management

Twenty years back, when Knowledge Management (KM) as a term was in its infancy and Lotus Notes was the king of KM, it was all about storing and sharing data. It was more of a corporate lexicon until Google democratized knowledge management to the masses. With powerful search engines and smart algorithms, search giants ensured every web user would be a content consumer as well as a creator. In the last five years, smartphones and tablets have accelerated the KM growth in the public domain and leveled the playing field for everyone from kindergartners to Nobel laureates. However, in business and government organizations, it is still a challenge to create the same kind of KM effectiveness. There are numerous KM vendors, some …show more content…

The definition may vary from universities to financial institutions like Treasury, to the private and public sectors to nonprofits. This will help to determine the scope granularly. 2.It starts from the top by communicating the importance of KM, and explain how it fits into the overall organization 's success. Aligning KM with business objectives is an excellent starting point. Executive leadership must make it a priority across the organization from top to bottom. 3.Identify stakeholders from every part of the organization to develop standards, metadata, data classification, and security roles. 4.If it is an international rollout, include stakeholders from other countries; decide on how to use Translation features to break language barriers. 5.If it is a hybrid cloud environment, decide which data goes where. If it is in the public sector, decide on how "Right to Know" laws will influence your decision to store on premise or on the cloud. 6.Make it easy for users to classify and categorize data. If metadata has hundreds of parameters, it is hard for users to follow on everyday basis. 7.Train the end users on security classification, and audit regularly. You would not want sensitive data accidentally classified as public and available to

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