A Case Analysis: Mahalo Company

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A Case Analysis: Mahalo Company Mahalo Company, founded in 1953, has been playing a leader within the U.S. financial industry for several decades. Mahalo is well known for providing its high quality financial services, its major clients from banks, investment companies to insurance companies in the United States. Mahalo Company has a total of 3000 employees working nationwide from the west coast to the east coast of the United States, and 500 employees work at the headquarters location- the South of Florida state. Unfortunately, the beginning of July, 2008 a tremendous flood has damaged its headquarters, and its information system at headquarters has suffered a severe loss. Thus, the head of the headquarters has decided to move to a new office space. The current important task is to repair Mahalo’s basic information systems as soon as possible in order to protect its customer base and investments. The next important task is to create a disaster recovery plan for the future. Analysis the Current Damages Following the principle stated from Marakas & O’Brien (2006) to estimate the current damages, there are five basic components of information system that are involved; people, software, hardware, data, and networking. With the headquarters being moved to the new place, the headquarters staff are all ready for any further repair movement ordered from the top of the managers. Besides, the lost data is available from the off-site backup system to restore. So far, the major challenges Mahalo Company is facing are its damaged computer hardware and damaged system software. Moreover, Mahalo Company has to reset the disconnected networking systems that link with its venders or customers quickly. From the preliminary estimates, most damages are the devices located at the first and second floors of the headquarters, including desk computers, touchpads, keyboards, printers, scanners, faxes, phones, disks and data wiring. Actually, most of them are unusable anymore. Most badly, 10 out of 30 network servers in the server room are not salvageable. The rest of the 20 servers have been moved to the new office already. Mahalo Company is trying to deal with the difficulties caused from the flood very carefully and make the most effective decision. Besides, although Mahalo Company’s application software and system software were lost while the flood damaged hardware, most of them are available to be restored once they obtain the supports from the other branches. The networks, such as Internet, intranet, extranet, client/server, and network computing, they also are waiting for the hardware facilities getting ready and being restored again.

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