There are 5 areas of performance in Hong Kong International Airport (HKIA) that we consider as below standard. First, there is lack of public seats. As passengers need to arrive to the airport earlier before they can get in the plane, they need a seat to take a rest. In this moment, with limited number of seats, some of the passengers may only sit on the floor, especially when the flights are affected by the bad weather, many passengers will be stranded. Second, the terminal sign in terms of trolley instruction. Usually passengers carrying bulky baggage to walk around in the airport, so trolley will be use to reduce part of the baggage weight. After the use of trolley, passengers always put it aside as they can’t see any sign that tell …show more content…
Although there are cinema, learning center and virtual golf for entertainment, these cannot fulfill some of the passengers’ want. It is because these kinds of entertainments are more likely suit for children and adults. Therefore, passengers would be boring if they only play with their phone when those entertainments are not suitable for them. In order to maintain HKIA competitiveness, here are the improvement actions for the 5 below standard areas. First, HKIA can increase the number of seats. We saw that there are some spaces outside the express train in terminal 1. In order to avoid passengers standing for few hours to wait, we think this space is suitable to add seats. It is because that place is comparatively quiet, and the usage of the space would not affect many passengers. Second, HKIA can add signs to instruct where should the trolley put. As almost every passenger will use trolley, it is important to tell them where they should put the trolley in. so HKIA can add the sign on the instruction board or everywhere as passengers can see. The sign could be a drawing of trolley, just put the sign as clear as possible like the toilet …show more content…
In each month, HKIA can think of a topic about Hong Kong or traditional Chinese by using projector to project the video on floor or ceiling. While all passengers in HKIA can see it, this method also does not occupy valuable space in HKIA. Furthermore, HKIA can set up website which includes the Q&A and quizzes about the video, so this can increase interaction and passengers can know more Hong Kong. Fourth, HKIA can construct a better smoking area. Originally, it is an open smoking area, so we suggest that HKIA can build a closed smoking area for the sake of everyone. Therefore, the smoker can have a better smoking environment, and the passer-by can breathe cleaner air. If HKIA think it is expensive, they may put an air purifier near the smoking area, so that the toxic gas will not spread around. Fifth, HKIA can build a game centre. As game centre usually contain variety of games, such as car racing, dancing, shooting, and photo taking and so on. This can attract passengers spend their time there, because almost all range of passengers can use this facility and compete with their friends to gain excitement, so the time sure flies. Finally, we hope these suggestions could help improving HKIA, and let passenger who has been HKIA will loves
This report calling for constructing an on-site childcare facility for employees of BWI Airport is workable and could be fully implemented by September 1. This report discusses the plan’s background, benefits, problems, costs, and time frame. Specifically, the report seeks answers to these questions:
Hughes, J. (2007, April 27). Airbus a380 might limit airport capacity. Seattle PI. Retrieved from
No matter how an individual exposed to smoke, it is damaged. The only way we can guide ourselves from contact to secondhand is inside or outside we must forbid any smoking on the property altogether. Splitting smokers to non-smokers into restaurants and public places cannot retain non-smokers from being unprotected from secondhand smoke. Smoke-free areas in restaurants and public places are critical to an individual’s health risk. The key factor is that all public places, workplaces, homes, and vehicles should be smoke-free and protect an individual well-being of Secondhand
What is exciting to you about this the proposed program so far? This question will present an opportunity for the participants to provide input early in the airline principal development process. (Rennekamp,
This report was complied in April 11, 2017 by Chen jiayi according to the request of Cheng Li, Course Leader. The aim of the report is to evaluate the customer care strategy at China Southern Airlines and to make recommendations for improvement.
THERE are two types of people on the planet, those able to sleep on planes and the folks that spend hours staring at the seat in front as they hop across countries.
Several other methods for solving the problem of second-hand smoke have been suggested in the past. One method is to use air purifiers to clean the air. While this can remove some smoke particles from the air, even the most expensive air filtration system cannot remove all of the poisons and toxins put into the air by second hand smoke. Another solution would be to have separate rooms in which smoking is allowed, such as a lounge or parlor. This idea is also flawed, because for this to work, the rooms in which smoking is allowed would require entirely separate ventilation systems to accomplish the objective of protecting others (from the New York Times, 1/12/99, Public Smoking Ban: Alternatives?)
Flight fee is one of the biggest nightmares of the passenger. In this regard, such an initiative is a win-win situation for the Asiana airlines. The establishment of extensive cabin retrofits is also a great improvement to the customer service delivery. The airline also boosts customer experience in a bid to achieve the airline’s sustainability through the provision of lie-flat seats. The seats boost comfort for the passengers aboard; hence, reduction of exhaustion. According to Asian Development Bank (2009), the airline provides the passengers with a sizeable monitor, especially for the business class passengers. The practical productivity of team relies on upon its hypothetical planning, information of an aeronautical building, and tenets of its operation, including exceptional circumstances, and propensities for utilization of this learning, furthermore on order and determination of pilot-in-charge of aircraft and group individuals. The administration productivity air movement, the associations of flight action and a wide range of upkeep of aircraft in the greatest degree is controlled by the proficiency of the action association in the modern undertakings, cognizance of initiators, and the moral obligation of leaders of all positions for action concerning security control of
First, an extra runway can expand the capacity of the airport to satisfy the expected strong traffic demand. Facing the rise of many developing countries in Asia, especially China, the total number of passengers and cargo of HKIA in 2030 will be doubled of 2012 (AAHK 20). The expansion into China’s market, which is crucial to establish greater network to stay advantageous over its competitors, also requires higher air-traffic capacity. Yet, under the existing two-runway operation, the airport will be saturated by 2020 that would lead to great economic losses without further expansion (AAHK 24). In fact, Hong Kong has embedded with geographical advantages that not only as the significant gateway to China, but also being able to reach half of the world population within five-hour. Airbus (22) predicts Asia as ...
The terrorist attacks on America have also done a great deal in causing a further decline in air travel, as consumers lose confidence in the airline industry, after fears of low security and becoming targets of terrorists.
...ld have no problem keeping pace with the increases in passengers and moving them efficiently through the terminal.
Excellent quality and service are absolutely essential; Mandarin Oriental’s states, “Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best” (Mandarinoriental.com, n.d.).
Once the trolley has reached the end of the runway, remove the ticker tape and analyse it to ensure that the trolley had been moving at constant velocity. If the spaces between the dots are equal, the trolley has been moving with a constant acceleration.
The Singapore Airlines needs to thoroughly understand the plans being pursued by the British Airways, Cathay Pacific, and Virign Atlantic in improving the comfort and quality of service it provides to its customers. The Singapore Airlines needs to continue differentiate itself by examining the strengths/weaknesses, and key points of these and other competitive airlines.
One of the characteristics of service offered by AirAsia is intangibility. Services intangibility is inevitable and sometimes could be a challenge for every service provider. According to Pride & Ferrell (2011) intangibility of services can be defined as the characteristic that the service is not physical and cannot be perceived by the senses. For instance like AirAsia which provides flight services, it is impossible for the customers to touch the flight as it is a journey to specific destinations. They might be able to touch the plane, but in the context of services, the customers do not own the physical tools or equipment used to deliver the service but are only entitled to get the service which is the flight service.