An Investigation into Business Communication
Introduction:
My name is Kalpesh Magudia, I have been appointed as a consultant to a
medium sized manufacturing company, employing 120 people. The company
is called KM Ltd. Previously production and administration has been
located in central London, but a new production site has been
purchased 50 miles away from London, and has meant that the company
and its personnel must be re-organised. The Board of Directors,
Managing Director, Finance Director and Administration Director Will
now work from the London Head Office. The Marketing Director,
Production Director and Human Resources Director will now be based at
the company's new manufacturing facility 50 miles outside of London in
an industrialised business area. I am required to identify the
problems of communication between the two locations and suggest how
they could be resolved.
Communication- messages passed between a sender and a receiver,
through a medium such as a letter or fax. (Ref: GCSE Business Studies,
2nd edition by Alain Anderton).
Current Organisation Chart
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Board of Directors
[IMAGE]
[IMAGE][IMAGE][IMAGE][IMAGE]Managing Director
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[IMAGE]
[IMAGE]
[IMAGE]
[IMAGE]
[IMAGE]
Production
Director
At the top of the hierarchy, the series of layers in an organisation
is the Board of Directors, who represents the shareholders' best
interest. Next in line is the Managing Director, who is responsible
for the day- to day of the Finance, Marketing, Product, Human
Resources and the Administration Directors. The business is organised
by function. This means that the company is organised according to
what people in the organisation do.
Board of Directors: People elected to the board of a company by the
shareholders to represent the shareholders' interests.
Managing Director are workers who are responsible for the day to day
running of the company. They are answerable to the directors of the
company. Some managers may also be directors; they are called
executive directors.
Finance Director: The management where balance sheets and profit and
This paper provides my analysis of an oral presentation using the transactional model of communication. This model is most appropriate to my analysis, as this presentation seeks understanding and agreement of a mid-level management group. The goal of the transaction is to gain buy-in and support of a training program from mid-level managers. My role is to prepare and verbally present information to a small group of managers. My analysis focuses on the systems perspective of the three expanding spheres of the model to reach the goal- integral, strategic and tactical. My analysis is not a detail of all the elements of the spheres. It explains some of my thoughts, in preparing for the transaction, and approaches, which were important to reaching agreement. In my conclusion, I offer why I believe this transaction is, and how one can measure, that success.
Statement of the Problem Communication in an organization can be difficult and may lead to misunderstanding. This is as a result of factors such as environmental stimuli and culture, which may result in misunderstanding between parties. e.g. (Owizy, 2012). This will result in communication breakdown and even conflict among workers within an organization. A positive result of communication is that employees feel important.
Business communication needs to become interpersonal again. No matter how we believe our human forms came into existence, we were built to need personal contact and function best with face-to-face communication. As children, we desired comfort from touch, a hug from our mothers. As teenagers, we held hands with our boyfriend or girlfriend. As adults in the workforce, we still need to feel that connection and comfort with our families and the people we work with. As Susan RoAne (2008), owner of a speaking, consulting, and coaching business, discusses one way we feel this connection is through getting to know and building trust by communicating in-person. Through this interpersonal interaction, we not only feel more comfortable around the people we collaborate with, but can better share thoughts and understand what those people are saying verbally and on paper (p. 60). Do you trust someone you have never met in person? Most people say no, because there is no connection with you and the person until you meet.
The purpose of this report is to explore how managerial communication theory can be implemented in today’s business marketplace. This will also explore the how the communication climate in an organization can increase effective communication.
On the subject matter of interpersonal and organizational communication, there are a myriad of topics for one to consider in providing purposeful, directed communications to peers, subordinates, and stakeholders. In review of chapter five of Satterlee’s (2013) book, the topics of Interpersonal communication, the communications process, and noise were determined to be the most important.
In today’s competitive world, the survival of any company depends on how it is perceived by key stakeholders such as customers, consumers, employees, shareholders, investors, and the general community in which the company operates (Cornelissen, 2014). One of the key objectives of corporate communication is to protect the reputation of the company. It is important for the senior managers to understand communication related problems in the company and devise appropriate plans of dealing with them (Cornelissen, 2014).
In today’s era of raising slogan of global village, communication has become a burning issue. The world has turned into a global village, and one cannot survive alone. As man is a social animal, he cannot overcome worldly activities alone. For the fulfillment of daily activities and usual deeds, he needs help from other people and have to communicate with others. Infect, in habitual life everyone spend a lot of time in communicating i.e. writing, reading, talking and listening. People spent most of their time in communicating, for the execution of routine activities everyone needs assistance and support from others. Then communication process starts, no one can communicate alone. There‘s always a sender and one or more receivers.
A proposal for a new communication structure is a major factor in an organization. Five concepts play a significant role in a successful communication within an organization setting. The concepts of successful communication are active listening, organizational culture, conflict resolution, and key principles of human communication, leadership strategies, formal and informal communication. There is some corporate groups formal and informal communication structure within the organization. Efficient communication is the key to success within an organization that relates to organizational communication. In an organization, communication in all area is crucial for employees, and leaders, who know and understand the significant and how to implement these concepts in the workplace.
Communication in business means for someone to be open about thoughts or ideas to contribute to the overall success. Thinking of what the overall mission or objective is within the company helps to understand what to communicate and when to communicate to others. Communication that is maintained with others with enable one to work closely with other team members to give clear feedback and work towards goals that are intended. Being able to work productively as a team helps with productivity. It gives success to a project or the quality of work that is produced. Teams can withstand a lot of defects or problems more efficiently than if it was one person. Team work involves setting clear goals for everyone. Making sure that everyone knows what
The word communication has been derived from the Latin word ‘communis’ which means ‘common’ which consequently implies common understan
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
...unication is most interesting and motivating course I have taken this semester.. I found that contacting professor for help in difficulties you face would really be beneficial the way you look things. I learnt to effectively communicate with professors and team members in a more professional member After 4 months through organized coursework, assignments, projects and teamwork I have a clearer vision of how business communication strategies work and really applied few of them in situations of my student life. However, the Business Communication text book was useless as I have never used it. I would like to say a big word of thank you to Diana, and all the fellow classmates of Business Communications X204
The Organisational Communication Context defines the communicative relationships in an organisational context (Downs & Hazen 1977). According to Mueller and Lee (2002) there are three communication satisfaction dimensions, in the Downs and Hazen (1977) model that represents the communication experience in the organisational context. These communication dimensions include corporate information, communication climate and media quality.
Classical management theory conceptualises communication as a downward, one-way transfer of information from management to staff. In your view and engaging with contemporary academic literature to substantiate your argument, what makes for good leadership communication in organisations?
According to a survey done by CPA Horizons (Douglas, et al., 2014) among the accounting professionals, it showed that communication skills had the mean score of 6.48 out of 7. This has confirmed the importance of communication skills in accounting and other fields as well. Thus, all business professionals are required to equip an appropriate communication in order to accomplish their climax in business fields (Nistorescu, 2012).