Toxic Handlers

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Recommended: Consequences of organizational communication

A toxic handler is one who helps those who are struggling with organizational change to cope with different nuisances associated with the change (Palmer, Dunford, & Akin, 2009). Change that is not communicated well is abrupt and untimely or has unrealistic expectations create toxic feelings in employees that must be handled. A characteristic of a toxic handler is a capacity for empathy and a willingness to act to try to address pain and suffering in others caused by organizational change (Palmer et al., 2009).

In the article chosen, Savannah was a project manger charged with implementing a new program to change the existing promotion system that was based on seniority instead of performance (Frost, 2006). Although she had the support of top management, other managers were angry about the change and began to attack the efforts of Savannah and her team (Frost, 2006). Top management initiated the change and Savannah and her team was to implement it (Frost, 2006). Her team had a hard time because all of the anger concerning the change was directed at them and not top management (Fro...

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