Total Quality Management
Total Quality Management
Total quality management (TQM) can be the deciding factor on whether a business is going to be successful or not successful depending on the employees and staff that are working in the organization that is implementing this type of management style. In this paper TQM will be defined, along with a description of the impact of globalization on quality, different management styles will be compared, and how TQM applies or should apply to my organization.
Total Quality Management
TQM can be defined as an approach to quality assurance that emphasizes a thorough understanding by all members of a production unit of the needs and desires of the ultimate service recipients, a viewpoint of wishing to provide service to internal, intermediate service recipients in the chain of service, and a knowledge of how to use specific data-related techniques to assess and improve the quality of their own and the team’s outputs (The Quality Assurance Project, 2007). Another way to look at defining TQM would be when the company and the employees focus more on the quality of the product that the company is producing and the need of the customer than numbers each month, quality versus quantity.
Impact
The impact of globalization on quality is going to be dependant on the organization. If the organization is not set up for TQM and the company decides to take on business globally the impact of globalization on quality can have a negative effect. Globalization can be extremely demanding on any organization and without have the proper plan and management style in place it could create long-term irreversible problems. By running a business strictly on the traditional management style and not incorporating TQM the quality of the service or product may suffer causing a loss in profit or even closing the company down all together.
If a company has implemented TQM as part of the organization’s strategic plan for success when doing business globally it could have a positive outcome when it comes to looking at the overall quality of the product or service for the customer. If the quality of the product is good it can create repeat business and additional business that the company may not have had before as long as if fits the requirements of the customer. The success of a company can lie solely on the quality of the product good or bad it can affect the outcome.
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
1. Nowadays, in terms of severe rivalry, UPS company tries to implement the strategy that will be able to guarantee its success and gradual improvement of the quality of company`s products and services. That is why, nowadays the company works in accordance with the main principles of the Total quality approach. There are several main reasons for this choice. The first obvious reason is that being the world`s greatest franchisor of retail shipping and business centers, the company needs constant development and improvement in order to remain competitive and hold leading positions. TQM (Total Quality Management) implies the usage of various means and remedies in order to improve all spheres of activity of the company, which results in significant
Total quality management (TQM) involves the application of quality management principles to all aspects of the business. TQM requires that the principles of quality management be applied in every branch and at every level in an organization. Typical of an organization going through a total quality process would be a clear vision, few inter-departmental barriers, employee training, excellent customer relations, and the realization that quality is not just product quality but also the quality of the whole organization to include those functions that do not directly interact with the customer or the production of goods and services. In this paper, the TQM approaches of BAE Systems Information Technology (BAE-IT), and Philips Semiconductor will be compared and contrasted for style and process. First, the paper will look at the organizational vision and mission of BAE-IT.
"A holistic approach to the management of quality that emphasises the role of all parts of an organisation and all people within an organisation to influence and improve quality.’’ (Slack, Chambers and Johnston, 2004)‘ ASOS could take TQM on board in order for the company to achieve overall quality with all their activities. However TQM has to be applied accurately otherwise the opposite can occur and lead ASOS to be competing below the standard. For example, supply not meeting demand and when it is met the demand has disappeared as fashion trends have changed. Therefore in order for TQM to be a success a good supplier relationship is key. TQM would also allow ASOS to compete with high fashion but it may be costly. (appendix 3)
TQM, or total quality management, is defined as "the process that involves everyone in an organization focusing on the customer to continually improve value". I do believe that all organizations should use TQM. It results in better quality products that result in better value, and these are the two aspects, in which customers look at in order to know if they want to buy the product. As long as organizations use TQM, they will always have products that customers are willing to buy.
Total Quality Management has everything to do with decision making in management. It is my opinion that there exists many dimensions and aspects to TQM and in the new global environment where environmental issues are one of the more prominent ...
Total quality management is a management system of organization that involves all employees in continual improvement and is oriented on customers. This approach was developed by such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran. TQM uses next principles (Westcott 2013):
TQM is about integrating and connecting all the segments of the company to reach the customer’s needs. We can evaluate the level of the company by evaluating TQM tools. Inputs and outputs have to transform through a successful processes in the organizations. Improvements are always connected with a professional productivity because of TQM.
Total quality management is a management philosophy aimed at continuous growth in quality improvement of products, processes and services to achieve and surpass quality standards. It consists of strategic planning, organizing and implementing each process activity and of removing all the wasted effort and energy that is routinely spent. It is a methodology of strategic overview of quality and focus on prevention not detection of problems.
Various studies on TQM measurement have led to the identification of practices which are commonly cited as part of a TQM program. These practices include management leadership, training, employee relations, quality data and reporting, supplier quality management, product / service design and process management (Saraph, Benson, & Schroeder, 1989; Flynn, Schroeder, & Sakakibara, 1994; Ahire, Golhar, & Waller,
In order to specify the important dimensions of quality management, a thorough search of the relevant literature was undertaken. Quality management ...
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money for companies. They do not know that this system create a dynamic motion within the companies so everyone know what he/she is doing, everybody understands his/her role, and everyone can feel being an important part of the process then everybody can work towards a clear and unified target. However, having a lot of benefits requires a reasonable cost and in the same time it worth. There are several organization which are concerned and involved in this issue, those organizations have produced a unified standards and those standards have its requirements. The International Standardization Organization which located in Switzerland which have a contribution of 157 countries have produced a standard which is concerned about the QMS.
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).