Three Key Dimensions on Which Communities of Practice Influence the Development of Its Social Capital

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This thesis utilises McDermott and Snyder (2002) definition of communities of practice (CoP). This definition is relevant and consistently useful to this research because the authors define communities of practice as groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in this area by interacting on an ongoing basis. On the other hand, Lesser and Storck (2001) define these communities could meet at a physical location or could be virtually connected through various communication media such as email and internet applications.

A CoP’s group of people informally bound together by shared expertise and passion for a joint enterprise engineers engaged in deep-water drilling, for example, consultants who specialize in strategic marketing, or frontline managers in charge of check processing at a large commercial bank. Though the primary output of communities of practice is knowledge, they have been found to improve organizational performance by driving strategy, generate new lines of business, solving problems,...

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