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Strategies for effective communication some strategies essay type
Concepts of effective communication
Explain non verbal communication
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In the nursing and midwifery profession, the ability to execute therapeutic communication along with forming a therapeutic relationship effectively is important. Day, Levett-Jones and Kenny (2012) express that therapeutic communication promotes understanding to the client, developing a rapport between the nurse and client, so the nurse is able to understand the client’s verbal and emotional messages. Warnecke (2014) describes a therapeutic relationship as an art form, the focus being on patient care and healing as opposed to just fixing the problem. This essay is a critical reflection based on the role play that took part in week three tutorial. From this, two interpersonal communication skills that where applied successfully will be reflected upon; eye contact and body posture, along with one skill that needs improvement; expressing empathy.
During the interview I found that I was able to keep continuous eye contact at appropriate times, especially when probing the client about the trouble she was having. Showing that she had my full attention and I was sincerely interested and wanting to know more. The only difficult aspect of this non-verbal communication technique, I felt, was that trying to fill out documentation distracted my eye contact as I was trying to be attentive to the client, but still trying to record all the important information. Stickly (2011) informs that the occasional breakage of eye contact is appropriate as staring can become intrusive and if the client is distressed or looking down ensure your engagement through the use of eye contact is waiting for them. Harvey and Park (2012) explain that retaining eye contact is way to express respect in most westernised cultures, but others may find this disrespectful, ...
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...verall throughout the interviewing process my two strengths where retaining appropriate eye contact and using correct body posture and my communication limitation was the ability to express empathy. Through research we now understand the importance and effectiveness of applying verbal and non-verbal communication techniques correctly. When eye contact, body posture and empathy are expressed correctly, positive outcomes are evident, strengthening the client-nurse relationship. Next time, it would be beneficial to partake in an interview with a member of the cohort that you haven’t previously worked, as in a clinical setting you are not likely to know the person. Also it would be beneficial to record the role play, so the interviewer can watch themselves and possibly notice other strengths/limitations that they might do subconsciously, eg. Fidgeting or wandering eyes.
Therapeutic communication can help promote a relationship between the nurse and the client, by focusing on the client’s needs. The nurse can do this by using various types of communication skills, such as giving recognition, giving information, and offering self. Giving recognition is acknowledging the client’s needs in a non-judgmental way.An example of giving recognition in Bed Number Ten is “After you’re a little better, we’ll be taking you to the physical therapy department for regular work to rebuild your strength” (54). Sue enjoyed the conversation with Charles because he was the first to spoke to her about getting better. Giving information is providing specific factual information the client may or may not request. “All the way through,
Kirk, T. W. (2007). Beyond empathy: clinical intimacy in nursing practice. Nursing Philosophy, 8(4), 233-243. doi:10.1111/j.1466-769X.2007.00318.x
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Therapeutic relationships are an essential part of nursing; they are the foundation of nursing (CNO, 2009). The National Competency Standard for Registered Nurses states that nurses are responsible for “establishing, sustaining and concluding professional relationships with individuals/groups.” Throughout this essay, the importance of forming therapeutic relationships will be explained. The process of building a therapeutic relationship begins prior to time of contact with a patient, the interpersonal skills of the nurse; then the process includes skills required by the nurse to communicate effectively, including respect, trust, non-judgment and empathy. The way to portray these skills can be via verbal or non-verbal cues that are important to understand how they influence a person.
Upon the first point of contact between a nurse and patient, the way a nurse communicates through words, gestures or facial expressions can affect the patient's perception of the nurse. Communicating professionally helps to portray the nurse in a good light. This is important as having a positive perception of the nurse's image and behaviour is crucial to building patient trust — one of the key elements of a therapeutic nurse-patient relationship (Bell & Duffy, 2009; Wadell & Skarsater, 2007). The need for the establishment of therapeutic relationship is supported by th...
In the nurse-patient relationship, there are three phases that help the relationship develop. Craven and Hirnle (2009) describe the first phase, orientation, “consists of introductions and agreement between nurse and client about their mutual roles and responsibilities” (p. 329). It is in this orientation phase that first impressions are made a...
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Health professionals are required to complete accurate assessments of their patients. In order to do this there are particular aspects of communication that can hinder or aid therapeutic communication. The type of question asked either open-ended or closed can alter the amount of information gathered. A variety of both should be used in communication to benefit the health professional in gathering information for their assessment. There are a series of environmental factors that can either encourage or discourage positive communication. Health professional should also be mindful of these factors and be able to act upon them to reduce the negative impacts. Finally aggressive communication should always be avoided and replaced by assertive communication when
...arly with other healthcare members. Proper communication is a skill that may come naturally to some people. For those nurses that do not have efficiency in communication, practicing will help in feeling confident in communicating with patients and staff as well as providing a solid platform for quality patient care.
Literature Critique This literature critique reviews Catherine McCabe’s article, Nurse-patient communication: an exploration of patients’ experiences (McCabe, 2002). She has obtained many degrees related to health care (Registered General Nurse, Bachelor of Nursing Science, Registered Nurse Teacher, and Master Level Nursing). She has many years of experience and is currently teaching at Trinity Center for Health Sciences. As stated in the title, this study will review the patient’s interactions with nurses in relation to their communication. This study used a qualitative approach, as stated within the article, by viewing the life experiences of the participants.
Understanding the counseling session from the client’s perspective is a very important aspect in the development of a therapeutic relationship. A clinician must be an excellent listener, while being to pay attention to the client’s body language, affect and tone. The dynamics in the counseling session that is beneficial to the client include the recognition of the pain that the client is feeling. The detrimental part of this includes a misunderstanding of the real issues, a lack of consideration of the cultural aspects of the client, and a lack of clinical experience or listening skills. In this presentation, we will discuss the positive and negative aspects of the counseling session from the client’s perspective which includes the client’s attitudes, feelings, and emotions of the counseling session. We will next examine the propensity of the client to reveal or not reveal information to the counselor, and how transference, and counter-transference can have an effect on the counselor-client relationship.
Therapeutic relationship is well-defined as the process of interrelating, that concentration on advancing the physical and emotional comfort of a patient. Nurses use therapeutic practices to provide support and evidence to patients. It may be compulsory to use a variation of techniques to achieve nursing goals in collaborating with a patient. By discovering the reluctance of the patient to study, as well as the opinions and beliefs of the client and their family, the nurse work together with the client to discoveraexplanation. The...
Lately, I have been staying at a class mate’s house, so that the two of us could motivate each other to study more and help each other with any assignments for class. My class mate, Cynthia, has an autistic 6 year old son. Going into this situation, I did not realize the impact that this would have on my life. This discussion question asks us to become more self-aware and to basically analyze our communication techniques. Living with someone with autism has required me to become extremely patient and self-aware.
Therapeutic communication is an important skill for a nurse to utilize when it comes to relationships between the patient and nurse. In Regina’s case, integration of empathetic and compassionate communication skills in combinat...
Maintaining a professional relationship, and knowing the difference between a professional and a social one, is essential in a helpful nurse-patient relationship. This relationship is set around the physical, mental, and spiritual needs of one participant, the patient. All interactions between patient and nurse are made being mindful of the patient achieving well-being in all senses (Webb & Holland, 2011). In contrast, a social relationship is not formed around a goal, nor restricted to a certain setting. Using friendships as an example, a social relationship is different from a professional nursing relationship in that it is not one-sided, the nurse should meet their ow...