The aim of the proposal is to come up with ways and means of improving business operations of a small high quality restaurant which is using very basic computer facilities through introduction of a more convenient way of doing business and attracting more customers through the introduction of the modern high level technologies. The world is developing at an alarming rate and at the same time the technology is continuing to advance day in day out. Though this restaurant may look small, there is a need to equip it with the current technology so that more customers can be attracted and therefore the returns will increase. Almost every business is meant to be successful and at the same time fetch out more profits throughout its life time when in operation. This has been proved with the emergence of information systems and internet technology, termed as e-business, in which networking between the business owners and the customers, both the existing and those to come, is made more easier and reliable. The orders and enquiries are just made online and saves people the agony of queuing. It is also a time and energy saving process (Superadmin, 2011).
There have been a lot of advances in this sector of communication technology through social networking sites in which people can easily socialize and the world is becoming more revolutionary in the aspect of communication. Therefore in order for the business to improve and get higher yields, there is a need to adopt these technologies and utilize them since most financial institutions are making use of these sites for marketing, promotions, and encourage good customer relations. Some of these sites include; facebook, twitter, MySpace, and LinkedIn just to mention a few.
How does the bus...
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...e individual restaurants also should open accounts under their names where the customers can register and post their comments and enquiries. The modes of serving customers at the desks should be improved through having computerized methods in which they can key in the choice of food they want and be delivered immediately by the waiters. The customer care services will be responsible for advertising the new improvements through the media, internet and verbally so that customers can be noticed.
Reference List
Harwell Thrasher, 2003-05. Seven ways Information Technology can improve your Business,
Making IT clear.Inc, pp. 1-5.
Smart Business Information technology, 2011. Enterprise Business Intelligence and IT. Available
at: http://bizitc.com/
Superadmin, 2010. Technology and Its Impact on Our Life; For Technology Enthusiasts, Web
Development services.
The purpose of this report is to provide preliminary information to the audience about the way that the business exploit social media as a marketing tool for communication’s effectiveness, the related issues, challenges and suggestion for future entrepreneurially oriented improvements. Giving notice that the report considers the viability of the business in broad management and marketing terms only; it does not provide a comprehensive financial analysis of the proposed social media’s investment.
The restaurant business is a challenging industry and if a company has a strategy that works for them as well as their employees, it should stay the course and tweak as needed.
Corporate identity is among the top priorities, no matter whether the business is a small scale or lists in the elite echelon. Having profile pages on different platforms including Facebook, LinkedIn, and Twitter helps the businesses to stay connected with the existing customers. The best aspect of social media is that it gives an opportunity of direct engagement with the clients. With Facebook having around 1.2 billion members and Twitter having 250 million active users monthly, it is obviously the best channel for startups to raise awareness about their products, create connection and engaging with customers to drive revenues (Benwell, 2014).
Emile Fortin quitted his accounting job and started a restaurant in 2008. His whole family was all involved in his business and helped the restaurant keep operating and become better. Emile’s wife Gillian is in charge of everything about food. They have three sons. The oldest son Alan helped Gillian with the purchases. John did some job about cleaning. Their youngest son Robert, who was a busboy on the weekend and then started serving tables, is the one who has stayed with the restaurant work and hopes get more involved about restaurant management. Robert decided to pursue a bachelor degree in business administration after graduating from high school. During his freshman year, he started dating a young lady called Sylvia. Sylvia always helped the restaurant voluntarily
Before social media, people accessed the internet mainly to check their e-mails; they were physically social by meeting other people personally to communicate. Businesses were focused on using traditional mediums, such as TV, print, etc. to advertise their product and services. Nowadays, people have become virtually social; social media have made it easy for more meetings to be conducted through social networking rather than just meeting face-to-face. More and more businesses are investing a considerable amount of time and money to understand the use of social media and how it can benefit them.
Most of the hotel has installed MICROS application in its restaurant to ease the service. This has certainly improved the communication between the kitchen and Restaurant. The front desk has Fidelio which is the worlds leading provider of enterprise applications for hotels and has range of software’s such as property management systems, reservations system. This helps in accessing the guest information, night audits, inventory control, profit management and report generation. The reservation system gives the staff instant room status and availability, making reservations possible at the touch of a button.5
The context of this summary is about the service process of Bella Vita, an Italian inspired restaurant and bar in New Plymouth. The whole purpose is to gain knowledge and to analyze various aspects of services provided by Bella Vita. The primary objective is to experience the service offered by Bella Vita and to figure out its service outcome. It is followed by collecting secondary data about the services offered by the restaurant, analyzing the pros and cons, and providing conclusions and recommendations.
For food and beverages department, servers were trained to sell the food and promote their food as well to give satisfaction to the customer. As an example, if the guest is overlook on their menu, as a waiter, they should suggest to the customer the profitable menu in the restaurant or new menu that the customer can enjoy. It also can create more memorable dining experience. Other that that, by doing suggestive selling, server can show their empathy towards the guest as if the guest have dietary requirement such as allergies or if they are vegetarian. People with allergies cannot simply eat food that contain the ingredients they cannot eat. The server should particular with these type of customer and serve them by following their dietary needs. Other services that they can offer under food and beverages department is room services such as early-bird breakfast services, meals, party services and alcoholic beverages. For example, if a guest want to order...
...ety of food to the customers. We have almost every type of food for every citizens.i also have the facility of online takeaways as well. Advertising of the restaurant is very important too. We can place couple of banners around the places where there is a lot of population and we can also make couple of blogs and pages on social networking sites as well. This method would be very effective and efficient and in this way ,the name would spread and reach out to many people. The ambience of restaurant plays an important role in marketing of the restaurant too.if the ambience is good,people will surely get attracted to the restaurant and people will come in good numbers.the location of the restaurant plays an effective role too .if the restauranr is placed on the area where the population is good,people will automatically prefer to go to the place which is the nearest.
The evaluation of the company strategy indicate that the Restaurants brands put special emphasis on product and customers. It always make innovations to make its product different to make the product leader in the market. Customer satisfaction is most important for the restaurants brands and remain active to maintain intimacy with customers.
Good customer service to give a good impression to meet customer expectations, the customer is satisfied. Poor customer service can lead to complaints. This can also lead to lost sales, as customers may take their business to a competitor. Good customer service, including developing relationships with customers, it can lead to long-term relationships. It creates advantages for both customers and businesses are same. Customers will benefit as this business is already providing services that meet their needs. Benefits in this business to give our customers satisfied and can become a regular customer. They will be loyal to the business. However, good customer service is not easily achieved. This is because it takes time to fix. In addition, it also requires investment to deliver a consistent standard. My restaurant also offers the light and music entertainment. In additional, we are invite local bands to perform and give opportunities to customers for choosing their favorite song. My restaurant also provides a Wi-Fi to customer for login to social media like Facebook. Within this concept, customers can be adapted to the services offered. My restaurant also offers western food. The target market usually for the customer that can afford with the price offers by the restaurant. For example, students,
Look for opportunities that help your restaurant increase its profits, such as expanding or providing different types of food and beverages. Taking advantage of trends related to eating healthier may mean featuring more organic dishes or salads on your menu. Besides that, Using a smartphone or the internet on or ordering food become a popular trend. Finding new ways to adapt to the development of technology can increase restaurant ‘s profit.
Social media is a form of online communication channels devoted to society input, intercommunication, and cooperation. In social media, people can talk and interact without restriction, exchange and debate information with each other about their lives by using many different combinations of the words, personal multimedia, photos, and videos. Also, in social media, individulsa and groups can create, edit, comment on, and engage in personal conversations. There are numerous types of social media, for example, wikis, blogs, social network site, micro blogging services, and sites sharing media. At the beginning, social media was limited to a few networks sites, for instance, Bulletin Board System that allows people to communicate with each other and post a comment. Today, social media has transformed from ineffective sites to more useful and effective websites, for example, Facebook, and MySpace. Some companies are using social media to achieve their goals which is attracting more customers to company website. Three advantages of using social media in business are: raising brand consciousness, building customer relationships, and increasing performance measurements.
This report is a detailed study which looks at different aspects that need to be kept in mind while operating a restaurant successfully. For a business in which success isn’t guaranteed, the only accomplishments attained are due to a well-trained, dedicated staff who possess the knowledge, skills and attributes enabling them to work to the best of their abilities.
Secondly, the social media has made it easier for businesses and business people such as bankers, business owners, brands, and even celebrities to communicate faster and to get things accomplished. Through social media interaction networks such as Twitter, Instagram, What...