TQM1
TQM in Foodservice
Introduction
One of the most important industries overall is the food industry. The
food industry consists of everything from food processing plants to fast
food restaurants. The food industry affects nearly every living person.
Most people don't realize how important this industry is and how it affects
their everyday lives. That is why it is so critical that the products of
this industry are at their highest quality, are free of bacteria and ensure
that the consumer will not face any detrimental consequences. Total Quality
Management (TQM) plays a big role in promising these results.
Total Quality Management seems to be a confusing term for the layman. TQM
is a philosophy advocated by Dr. Edward Deming, a world renowned quality
guru. It was widely accepted by Japan from 1950 onward. They used this
principle for continuous refinement of an organization-wide quality system.
Since then many organizations around the world have adopted TQM or similar
methodologies. There have been many successes and many reported failures.
Success of the system depends on the total commitment of the people to
quality from top to bottom within the organization. TQM implementation is
based on team work and the philosophy of continuous improvement. Statistics
need to be used extensively to analyze and reduce the variation in the process.
In the food industry, continuous improvement is vital to the survival of a
specific company or restaurant. The customer is constantly purchasing the
products of competitors and any decline in quality will equal a decrease in
gross profits. There are several areas that a restaurant may focus on for
quality improvement such as menu offerings, hospitality, service,
cleanliness, and over all food quality. All of these aspects will be
covered in this paper concerning Total Quality Management.
Summary
Employee & Product Quality
Various well known companies such as Ritz-Carlton Hotels and Taco Bell have
implemented Total Quality Management programs in an effort to increase
quality and market share. Ritz-Carlton of Kansas City, Missouri, recently
revamped menu selections for its rooftop-level restaurant and bar operation.
This came about through customer surveys, focus-group studies of local
restaurant patrons, employee opinions, and market analysis. This began with
the general manager, Norm Howard, as TQM must start at the top to be
successful. He states that "It [TQM] is about listening to your customers
and empowering your employees to participate in important business
decisions" (Stephenson, 1993).
Taco Bell, with the implementation of a Total Quality Management system,
has improved its speed of service, friendliness of service, and value for
money ratings. This company has done this by empowering employees and
seeking customer input. By integrating their employees into the system,
1. Nowadays, in terms of severe rivalry, UPS company tries to implement the strategy that will be able to guarantee its success and gradual improvement of the quality of company`s products and services. That is why, nowadays the company works in accordance with the main principles of the Total quality approach. There are several main reasons for this choice. The first obvious reason is that being the world`s greatest franchisor of retail shipping and business centers, the company needs constant development and improvement in order to remain competitive and hold leading positions. TQM (Total Quality Management) implies the usage of various means and remedies in order to improve all spheres of activity of the company, which results in significant
Chinese Businesses Should Adopt Total Quality Management (TQM) If they are to succeed internationally Nowadays a large number of Chinese companies are willing to develop their business scope in international markets. Their main competitive superiority exclusively depends on the low price strategy based on cheap labors. However, this merely advantage couldn't go down well in the overseas markets. Global competition has forced Chinese manufacturing firms to operate on the basis of not only cost advantage. The high quality which they need to rely on would improve their global competitiveness through customer satisfaction.
...ty Management at the Hotel in order to be more competitive; enable them to establish a new culture which will enable growth and longevity; provides a better working environment in which everyone can succeed, reduce stress, waste and friction as well as build teams, partnerships and co-operation.
To adequately measure continuous improvement, organizations must use a set of assessment criteria that completes the following:
The term was coined in the ‘50s and became popular in the ‘80s. It is viewed by some as a drastic management style. A robust TQM plan depends on external and internal team building. The leadership level and the organizational culture have to blend well together. If they don’t, the process should be implemented only when precise assessment and positive circumstances exist. TQM is the techniques a company uses to raise the service quality and production efficiency. It involves solid teamwork and is implemented horizontally within a business. Typically all internal employees and departments are included. The same applies for externals such as suppliers and current and potential customers. The fundamental goal
In 2015 last versions of standards ISO 9000 “Quality management systems - Fundamentals and vocabulary” (ISO 2015a) and ISO 9001 “Quality
Total quality management is a management philosophy aimed at continuous growth in quality improvement of products, processes and services to achieve and surpass quality standards. It consists of strategic planning, organizing and implementing each process activity and of removing all the wasted effort and energy that is routinely spent. It is a methodology of strategic overview of quality and focus on prevention not detection of problems.
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.” TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in
The ideas about TQM began in the 1980s by W.E. Deming, Juran and Ishikawa (Wageman,1995) Since then, TQM has been identified by many people as an approach that any organisation can adopt to improve quality in business and in education. The underlying principle of TQM is to get everybody on board. Employees should be involved in decision-making of the organisation with the sole aim of achieving profound commitment from the employees or staff, learners and other stakeholders’ satisfaction. Naidah et al (2003) considers TQM as an approach that seeks to change the whole mindset of workers in order to embrace beliefs and principles that are aimed at continuous improvement in order to meet customers (learners) needs and their expectations.
You are required to critically review the impact on quality control of innovations in continuous aspects of technology, algorithms and the use of robots in the design and manufacturing stage of product development
There are various models or methodologies to choose from but the decision has been made to discuss Lean manufacturing which will help reduce costs by narrowing down processes and eliminating waste. Within the organization of Pearson, there are several departments that can incorporate Lean manufacturing to get rid of waste and improving processes or procedures among the departments. Managers and employees would have to have a common understanding on Lean manufacturing that would work. In further description, Pearson will be able to understand the importance of adding this process to the strategic planning. Since there are various departments at Pearson, a good description of Lean manufacturing that may need some assistance, it would be Quality Assurance. The Quality Assurance department will be targeted for this strategic planning initiative.
The father of Total Quality Management (TQM) is W. Edwards Deming and the key elements of TQM are:
Introduction Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive. Quality improvements in IT delivery and service support can be improved by measuring and tracking user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process. Adhering to quality management best practices means ensuring that quality standards are strictly enforced and entrenched into the organization’s philosophy.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).
Total Quality Management (TQM) is part of an organization that is designed to improve the quality at all level. TQM usually functions on the main objective that the quality of a product and process is the responsibility of every individual who is responsible for the creation and consumption of products and services that are offered by an organization. The employee’s involvement in the creation of TQM is very important and it is the critical element of quality. Human Resource Management (HRM) is focused on process improvement as well as employee improvement. This enables the organization towards continuous process improvement, Training for employees and Team functioning.