Introduction
The review set out to discuss the statement "It is the consultant’s responsibility to facilitate client decision-making, not change the decisions the client would have made anyway" (Wickham and Wickham 2008).
To do so, the review firstly outlines the client- consultant relationship and the consultant’s responsibility and role once they are hired, in light of the work of prominent authors like Appelbaum (2004), Calvert (2005) and O’Mahoney (2010).
Then, the review analyses the client’s decision-making processes and consultant’s role in it, with help of authors like Wickham and Wickham (2008), Schein (1997) and Turner (1982). It specifically outlines the differences in Expert and Facilitator role of a consultant to highlight the difference in their impact on client’s decision-making process. It finally examines the Facilitator role of a consultant to facilitate client’s decision making process with the help of supporting theories.
In the further sections, the review critically examines the ethical approach to facilitate client’s decision making process. The authors like O’Mahoney (2010) and Czerniawska (2002) discusses the consultant’s need to be professional and ethical in facilitating client’s decision is empirical. However, they also highlight the dark side of consultancy in influencing the decision making for benefits of consulting firm or individual consultant.
Finally it draws conclusion based on the above discussion that the consultant as a facilitator should facilitate client to take appropriate decision and not actually change the decision which the client would have taken anyway for personal or consultant firm’s benefits. Also, it highlights the fact that the problem and the decision-making for ...
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...agement success, Management Decision, Vol. 37 Iss: 5, pp.394 – 404.
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I think the article does reinsure that there is ways to help the client based on what I think, however, I must always remember that there is a bigger picture than what I think, this being the client.
Also how clients see client services such as communication, greeting, making them comfortable, accurate case status’, and the resolution of situations. Actual public opinion is low (Werner, 2005).
Business owners may have a heightened sense of anxiety akin to fear once a consultant has been called. The business owner may think the consultant is coming to “change things.” These preconceive notions may affect attitudes and behaviors toward the consultant. This also may be typical in this type of situation surrounding the unknown of unknown persons invading their space (Sturdy, 1997). However, the true nature of the consultant is to simply help the business improve the perceived situation by assessing weaknesses, strengths and recommending solutions.
Using an imaginary client, describe how the precontemplation stage might present regarding a significant issue and how a client might move to the contemplation stage on that issue.
This disorganized project management soon contributed to frustrations on both the client side and within the Consulting Group team, straining our day-to-day interactions. Midway through the engagemen...
client on a one to one basis and these may be that the client is so
Fishman, S., 2007. Pros and Cons of Freelancing, Contracting, and Consulting. Retrieved December 11, 2008 from: http://www.nolo.com/article.cfm/catId/450464AB-FA7C-4AAC-B374F1BCE305E4DB/objectId/221FE3AA-D933-4595-B0ACEAA2082BC06F/111/159/ART/
describing what could be true for each individual client. Here is a rule of thumb
Consultant is defining a professional person who provides an expert advice in a particular area. A consultant is requested to help determine what treatment/services the client requires. A consultants also used their expertise to ensure that clients who require a particular type of knowledge or service (example:-a cardiologist for a client who had a myocardial infarction, a psychiatrist for a client whose risk for suicide needs to be assessed). Coordination of the consultant’s recommendations with other h...
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In organisations, clients look to consultants for advice to solve problems and improve the company. From the survey in 2006 by management consultancy Association 66 per cent of the c...
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The way that I understand it by establishing a working relationship with the client it is going