The Lessons of Successful Change

Change can happen in both our personal and professional lives. In professional organizations change is a necessity if they wish to remain competitive. Banker (2012) wrote "organizational change is essential for short term competitiveness and long-term survival" (p. 63). I work for public sector organization and over the last year a new leader has been trying to change the organization. He has not been completely successful as he is not looking at lessons learned from other companies. Among those lessons are looking to the past when changes were promised, failure to communicate with the line level employees and managing the politics, especially with the supervisors who were supposed to be implementing the change. Even with the current failure of the change these lessons can be applied to future changes I might be involved in. We are looking to promote individuals at the end of the year and they will take over managing future change as new supervisors.

I began working at my current job in 2006. At that time I was introduced to the top manager of our department and he remained until the middle of last year. The former leader would not listen to employees and believed that no information was valid unless it came from a supervisor or above. Over the years this has left employees upset and believing that they have no input or say in the direction our department takes. Last year a new senior manager was put in charge of the day-to-day operation of our department. This new leader had worked under the old manager and knew that changes were needed if our department was to grow and become successful again.

Our new manager had seen the dysfunction and low morale that the previous leader had caused with his policies and way of running the day-...

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...se these lessons, should I be promoted in the future, to address these items and move forward helping my department successfully change.

Works Cited

Banker, D. (2012). Organizational change: Pragmatic approaches to organizational change management. Amity Global Business Review, 7, 63-67.

Carter, T. (2007). Strategic and societal consequences of managers empowering employees: Global data telecom and customer advisory boards. Journal of Telecommunications Management, 1(4), 362-373.

Palmer, I., Dunford, R., & Akin, G. (2009). Managing organizational change: A multiple perspectives approach. (2nd ed.). New York, NY: McGraw-Hill.

Weeks, W., Roberts, J., Chonko, L., & Jones, E. (2004). Organizational readiness for change, individual fear of change, and sales manager performance: An empirical investigation. . Journal of Personal Selling & Sales Management, 24(1), 7-17.