Knowing Your Audience and Communication Release
In terrible situations like the mine disaster, people are being affected in different ways, so how it is handled could determine if the outcome is good or bad. How the audience is handled by the person delivering the message is important, and so is how the message is worded. Taking the time to think about the different outcomes from each way the story is portrayed is a great first step in delivering news of this nature. Considering how people will react and how the message will be received is also important. Making sure that all of the different circumstances and emotions of the people involved on both sides are being thought about helps make sure that all parties involved can receive the message in an appropriate manner.
The disaster of the Chilean mine collapsing which according to The New York Times article happened, “On Aug. 5, 2010, a gold and copper mine near the northern city of Copiapó, Chile caved in, trapping 33 miners in a chamber about 2,300 feet below the surface” (2011). All 33 men involved had family members that were waiting to hear about the safety of those trapped inside, and the sensitivity of how that information was delivered would have been immense. The facts would have needed to be accurate to ensure that the families were not being given any false hopes, or incorrect info about the survival numbers. Some members of the family waited outside the collapsed mine for the rescue of loved ones for days, only intensifying their anguish making it even more important to think of their needs when delivering any messages. They would need symphony and support, and hopefulness for the best possible outcome. No matter how dire the situation is, the audience has a better cha...
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... whom the audience will be before delivering any message is the best way to ensure a positive outcome while building a good rapport. It does not matter if the situation is negative or positive as long as the audience is taken into thought beforehand, it is more likely that you will be able to send the appropriate intended message. Taking into consideration of the needs of all parties helps the sender find a good medium for all involved.
Works Cited
The New York Times. (2011, October 12). Chile Mining Accident. Retrieved from http://topics.nytimes.com/top/reference/timestopics/subjects/c/chile_mining_accident_2010/
Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage.
Weik, J. (2010). Over 30 workers trapped after Chilean copper mine collapse. Metal Bulletin Daily, (224), 65
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