Job of the Tour Escort

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As a Tour Escort, keep the itinerary running smoothly is very important, when the tour escort also wakes up late, the problem is coming and it will extremely serious. In the following article, I will discuss what consequences and what is the way to solve the problem when facing the domestic flight will be late.

Before discussing the solutions of this case, it will discuss the consequences by the severity.

Let’s start with the less serious consequence – being complained by the group member. When the tour misses the domestic flight, it will bring a lot of inconvenience to the customers such as change / delay of the itinerary due to human error.

The second consequence is the travel agent / tour escort need to pay certain money for different components such as re-issue the air ticket or penalty applied, change of the hotel and so on. Moreover, the problem can build up a negative image of the travel agent so that the company have the right to dismiss the escort.

The last consequence which is suspended / revoked the Tour Escort Pass by Travel Industry Council (TIC). According to the Code of Conduct for Outbound Tour Escorts by TIC (2013) “2.1 be well-behaved, dutiful, discreet, sincere, courteous, punctual, attentive and patient, and strive to uphold the overall interests of the tour group;” In this case, it has definitely violated this rule, so the TIC has the right to suspend / revoked the Pass in case the customer complained the escort after the tour was finished.

To sum up with this section, the consequences can be just a little compliant from the customers, but also can as serious as revoked the Tour Escort Pass.

After talk about the consequenc...

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...lights can stopover in one of the states. Moreover, the local operator can find the hotel for check-in in this state or next possible destination.

In addition, the coach also need to book one more day for standby in case the group need to stay one more night in the state. Therefore, the local agent also requires arranging the meals to the tour member. Likewise, it needs to notify the companies in next state such as attractions, meals, hotel and coach the group will delay the itinerary. Last but not least, the local operators also requires to look for other method such as train, ship can go to other state, it may take longer time to the next destination but it also a possible way to solve the problem.

To be conclude, this scenario must not be occur in any tour escort and the tour, it will have a tremendous impact to the whole itinerary.

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