Quality standard
Quality standard is a document that giving requirements, conditions, procedure or characteristics that can be used again and again to guarantee that materials, products, process and services are fit for their purpose.
ISO 9000
What is ISO 9000?
ISO 9000 is a quality management standard published by international Organization for Standardization. It is giving the guidelines for quality management. ISO 9000 is a generic it can be applied virtually anywhere. ISO 9000 is giving confidence organization can provide product or service that full fill customer need and expectation.
ISO 9000 family
ISO 9000 is fundamental sets the stage for understanding the basic elements of quality management standard. ISO 9001, ISO 9002, ISO 9003 and ISO 9004 are part of the ISO 9000 standard. ISO 9000 having eight quality management principles.
• Focus you customer o The organization want to know what is there customer and what are their needs, requirements, expectation. Eg:- a private school means their want to focus children.
• Leadership o The organization leaders are what to work for achieve mission, and vision of the company.
• Involvement of organization staffs o Organization wants to support involved staffs. Organization wants to develop the staffs skills and ability.
• Use a process approach o To achieve a good result Organization wants to use an efficient process approach.
• System approach o Organization leaders and staff what to understand identify the system approach. And given task organizations effectiveness and efficiency.
• Continual improvement o Organization wants to make looping improvement their overall performance.
• Decision making o Organization wants to get effective decisions form analysis data and information.
• Organization and supplier relationship o Organization and supplier relationship beneficial relationship enhances the ability of both to create value.
ISO 9001 - Model for a quality assurance in designing production, development, installation and service.
ISO 9001 is used quality assurance to give confidence to purchaser that the organization’s quality assurance system provide good product. ISO 9001 is having 20 elements that must be complete by a company in the implement of a quality management system. for manufacturing, development, installation and service. Here design function is making unique form other standards. Where the Origination designing part is essential they will chose ISO 9001 as there model. In our scenario also developing help desk system so for that we need to design user interface also, software engineering field user interface designing also big field, so we can get ISO 9001 as our model.
ISO 9002 - Model for a quality assurance. In produce, install product or service.
ISO 9002 is very good standard for quality assurance.
Quality Assurance System is a set of principles and procedures in which it is to keep the manufactured products from mistakes and defects. It can also be called as a defect prevention. Its focus is not only on the products but on the services on the company, businesses or organization as well.
The International Organization for Standardization (ISO) is an international standard-setting body that consists of qualified subject-matter experts from more than 10 countries that attempt to integrate national standards like those from the American National Standards Institute, ISO Technical Committee (TC) 215 Health Informatics, the BSI Group from the United Kingdom, and the Standards Council of Canada, to name a select few (Murphy, 2015).
The ISO 9001 derives from the quality management standards established for military and nuclear power fields. The publication of ISO 9001 provide a general applicable guideline to standardize a wide range of industrial areas, regardless of the type of product. Two typical industry fields will be selected to discuss how the implementation of ISO 9001 in their QMS.
On the other hand, the company has developed an internationally recognized Quality Management System based on MS ISO 9001:2000. It specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory require...
In 2015 last versions of standards ISO 9000 “Quality management systems - Fundamentals and vocabulary” (ISO 2015a) and ISO 9001 “Quality
Quality is the primary idea for majority of managers and leaders across the world, and the use of tools implemented by great guru like Deming, Juran and Crosby and widely used as well as those instituted by organization of standardization such ISO or PMI have made the face of quality the number one element of comparison among competitors. The quality philosophy is to be implemented at different point within the company depending of the philosophy used, from Deming to Juran and Crosby points about quality are divergent and they also have some common point to share.
..., Handling, storage, packaging, preservation, and delivery, Control of quality records, Internal quality audits, Training, Servicing and also Statistical techniques. All standards apply to all types of industry sector whether they are large or small industry and also including design, manufacturing, service, research, development and also education. Unfortunately, this wide applicability also became a weakness of the model especially in the software development and maintenance industry. This is because, it is difficult in defining a common language that everyone in the industry sector can truly understand and apply. To compensate those problem ISO had published a new guideline specifically for software development that was ISO 9000-3.
Besides that, OB can serve managers, leaders and customers’ purposes. To begin with managers who have to expand their information about the attitude and group’s behavior to improve the organization work environment and to create a business plan to have a successful organization. First of all, managers can build a better workplace by recognizing the challenges that face any organizations because of some strategies that used in business environment. For example, one of the challenges are that having a cultural diversity in organization, so managers can build the organization with different cultures which help to encourage employee to do their job well and communicate with others in appropriate way. Secondly, managers can measure the effectiveness and efficiency; also, they can identify the strength and weakness of the organization. According to national institutes of health, Organizational effectiveness is about each individual doing everything they know how to do and doing it well (NIH, 2004). Moreover, OB offers ways that provide ways in how managers can trust their employees’ potential and using a reward system to enhance employees’ performance. OB is helping the managers on providing some strategies such as indentifying problems by searching and gathering information to have an accurate decision.
There are also various quality assurance standards that can help assess the supplier’s quality standards. Standards such as ISO9000, ISO9001, ISO9002
ISO 14001 is the basis for the establishment of EMS, a framework that the company can follow to achieve an effective EMS. In fact, the whole ISO 14000 family is for EMS, which comprises organization, monitoring, evaluation and accounting of the organization’s environmental performance (ISO, 2009). The ISO 14001 is though the most recognized scheme for the EMS and certification, while the rest of the ISO 14000 family is more guidelines for EMS.
The ISO 9000 standards are based on eight quality management (QM) principles chosen for their ability to improve performance and achieve success. They are aimed at senior management as a framework to guide their organisations towards improved performance.
. ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
Fraser, J. M. (1996, Jan. 1). Implementing total quality.. Retrieved February 2, 2008, from AllBusiness Web site: http://www.allbusiness.com/professional-scientific/architectural-engineering/548320-1.html
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).