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Significance of communication in an organization
Importance of organizational communication
Functions of communication in an organization
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Recommended: Significance of communication in an organization
Overview
In a wide scope the true essence of any organisation survival and success depends on communication, as it is the fuel and the maintainer of an organisation. According to Miller (2003) “organisational communication involves an understanding of the influence of the context of an organisation on communication processes and of the manner in which the symbolic nature of communication distinguishes it from other forms of behaviour”. In addition the “communication in the organisation fulfils various functions, including information dissemination, control, persuasion and integration, in Baker and Angelopulo (2010:75).
Which it narrows down to the subject at hand corporate communication and media relation, that the media relation function is keeping up with current trends and that is characterized by outward communication serving to advance the corporations gaols, (Balasen 2008:33). Corporate communication is “a managerial vision of managing all communications that involve the organisation as whole, meaning the external and internal publics maintaining a harmonious relationship and reputation” in (Christensen, Morsing & Cheney 2008:9).
With this we can explore the dairy company chosen for this assessment Clover (dairy), “Clover Industries Limited produces and distributes a range of dairy and consumer products in South Africa” in Clover S.A. (2013). In this composition will discuss and describe the Clover`s company profile, corporate image, business activities of the company, recent marketing and advertising campaigns of the company and online presence of the company. Doing this will provide a clear understanding of the roles of the above mentioned phenomena’s that is corporate communication and media.
Clover Industries limited Profile
This company produces and distributes one of the essential nutrients for human kind such as protein, vitamins, zinc etc. Clover is “it’s trading name and its headquarters is here in South Africa, Johannesburg”, in (Clover S.A, 2013). This all began “in the year 1989, with a series of meetings among a group of farmers in the lush pastures of the Natal Midlands opened a butter factory, which was named Natal Creamery Ltd. Moreover after the approval and registration under Natal Companies Act and co-operated with Joseph Baynes Ltd the first Natal butter factory he established in his farm Nel`s Rest for the marketing of fresh milk in Durban, called Model Dairy broke up in October 1901”, from (Clover S.A, 2013).
According to (Clover S.A, 2013) in “1923 Natal Creamery Ltd went to be registered under the Co-operatives Societies Act of 1922, and by 1932 Natal Creamery Ltd was operating in 32 centres countrywide.
Communication is the process of transmitting information or messages from one person to another. It’s a process by which individuals or groups or organizational units undertake transactions in a variety of ways and within different areas with the aim of carrying out organizational goals (Griffin,
Gibson, J.W., and R.M. Hodgetts. 1991. Organizational Communication – A Managerial Perspective. 2nd Edition. New York: HarperCollins Publishers.
As one can see, communication is about more than just exchanging information. It 's about discerning the emotion and intention behind the information. (Segal, Robinson, & Smith, 2016). Effective communication is also a two-way street. It’s not only how one convey a message so that it is received and understood by someone in exactly the way one intended, but it’s also how one listen to gain the full meaning of what’s being said and to make the other person feel heard and understood (Segal, Robinson, & Smith, 2016). Effective communication also serves as an instrument for any professional; this also helps to build adaptive, good working relationships between you and your staff/co-workers, which can in turn improve morale and efficiency (Queensland Government, 2016). In the business world to be considered a true professional, one must be able to clearly explain company policies to customers and clients and answer their questions about your products or services (Queensland Government, 2016). There are some profitable businesses that
1. Organizational Communication, 3rd edition; Pace R. Wayne, Faules Don F.; 1994; Prentice Hall Englewood Cliffs, NJ 07632
Communication is an essential process in an organization. Through this class, I have come to understand what is communication, the process of communicating, its significance in an organization and the different modern channels that an organization can employ to communicate to its clients. I have known that communication is the process of transfer of information from a sender to a receiver through a medium (Kinicki & Fugate 296). Through this class, I have also understood that communication can either be formal or informal. Additionally, communication can either be horizontal or vertical. Horizontal communication entails the transfer of information among people or entities on the
Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of every relationship. There are four main reasons for communication in business. They are to control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication the sharing of ideas, information, feelings and questions cannot be completed. There is a process to communication and when the process is broken communication is not effective. In business it is a manager’s responsibility to understand the process of communication, the functions of the communications and to minimize any barriers to communication so that there is effective communication.
Organizational Communication is probably the most important type of interpersonal communication a person has to perform in his or her adult life. Communicating with others in the work environment is a process that cannot be looked at as a small one, but as a very complex and of utmost significance to a person's life as a whole. We all know communication is a key factor in everyone's life, and communicating in the work place is just a larger key for cultural expectance and normalcy. Everyone communicates with each other in all different aspects of society. When you are younger, school is the main agency for social communication and in later life it is the job you occupy. It is socially stated and seen as a norm that in adult life you should have a job for means of survival. Therefore, another way to put it is the best way to survive in life is to work. Because of this sociological norm, you must be able to adapt to your job. This is the most important aspect of the work environment. And the only way to adapt to your surroundings and be able to participate in everyday work life is to communicate with others.
Communication is the establishment or a give-and-take of thoughts, ideas, emotions and understanding between a sender and a receiver. It is essential to building and maintaining relationships in the workplace. Some highly productive and dynamic organizations are distinctly different and striking due to their excellent skills in communication.
Gibson, J.W. & Hodgetts, R. (1991). Organization communication: A Managerial Perspective. New York: Harper Collins Publishers.
American Management Association defines, ‘Communication is any behaviour that results in an exchange of meaning’.
The meaning centered theory is important in organizational communication because it ‘’ask what communication is or if communication is responsible for decision making, organizing and the way we understand messages’’ Barnet&O’Rourke, 2011, pg. 26. The meaning centered theory also underscores the need for sense making describing how people do and talk about things. For examples employees helping each other out in solving problems make the employee develop a positive culture that is beneficial in making an organization meet it is goals. Technical theory on the other hand constantly evolve in response to social and technical change. In organizational communication technical theory are the tools and techniques used to provide the right information in the right way at the right time to make work easier and more productive. For example functional specification and proposal help one group of technical experts communicate effectively with other technical experts speeding up development cycles , reducing rework caused by misunderstanding and eliminating risks associated with miscommunication in an
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
In today’s era of raising slogan of global village, communication has become a burning issue. The world has turned into a global village, and one cannot survive alone. As man is a social animal, he cannot overcome worldly activities alone. For the fulfillment of daily activities and usual deeds, he needs help from other people and have to communicate with others. Infect, in habitual life everyone spend a lot of time in communicating i.e. writing, reading, talking and listening. People spent most of their time in communicating, for the execution of routine activities everyone needs assistance and support from others. Then communication process starts, no one can communicate alone. There‘s always a sender and one or more receivers.
Choosing a topic for this paper was very difficult. Many topics seemed very interesting, but after reviewing many topics the choice was clear. I also took into consideration the fact that we would be presenting these topics to the class. So, I choose the communication process. It is very important in management. Having been a manager for three years, I felt I would be able to explain this topic well to the class.
In today’s competitive world, the survival of any company depends on how it is perceived by key stakeholders such as customers, consumers, employees, shareholders, investors, and the general community in which the company operates (Cornelissen, 2014). One of the key objectives of corporate communication is to protect the reputation of the company. It is important for the senior managers to understand communication related problems in the company and devise appropriate plans of dealing with them (Cornelissen, 2014).