Bank net India (2006) conducted “An online survey on 316 ATM users” survey is limited to India to get insight into users‟ perceptions. It is concluded from the survey that the most use (56%) of ATM services is for bill payments and pre-paid mobile recharge where 64% respondents feel comfortable with depositing cash/cheque through ATM but they have to wait in long queues and find no money left in the machine Sakkthivel A.M. (2006) Providing a specific focus to identify the impact of demographics in influencing Indian Internet users in consuming different services online. The survey is conducted of 570 internet users of Bangalore. The study reveals that age and occupation have significant impact on consuming different categories of services online. The study also shows the significance of demographics influence on online consumption of services in the growing Indian market. There are enormous opportunities present for online marketers to tap the potential of rapidly increasingly online market space in India. Poon, W.C.(2008) Providing a specific focus to User’s adoption of e-banking services: the Malaysian perspective The result of this study shows that perceived usefulness, perceived ease of use, consumer awareness and perceived risk are the important determinants of online banking adoption. Study concluded that usefulness, ease of use of the system awareness about online banking and risks related to it are the main perusing factors to accept online banking system. Murali R., Richard S., Nafis A. and Mudiarasan K. (2008) “Evaluate consumer perceptions on quality of e-services and Internet banking adoption in Malaysia. The data is collected from 150 retail banking customers of the Klang Valley area. Results show that Internet banking users and non-users have different expectations towards e-service quality preferences. Not all of the dimensions are preferable by the respondents. The study also discusses implications and recommendations to improve Internet banking service quality in Malaysia. Qureshi T.M., Zafar M.K. and Khan M.B. (2008) Evaluate the customer acceptance of online banking Study concludes that majority of customers are accepting online banking culture because of many favorable factors, usefulness, security and privacy are the main perusing factors to accept online banking system in Pakistan. The other factor is amount of information which is provided to the customers by different means like advertisement through print and electronic media about online banking is useful in customer acceptance of online banking in Pakistan. These factors have a strong and positive effect on customers to accept online banking system.
The costs associated with the online banking operation were out weighted by the benefits provide by the program. Resource had to be taking from other areas of the bank in order to start the program, which included creating the website, make it secure and promote it to customers. However, many benefits also came with the creation of this program. The first would be that it changes the patterns in customer uses of different banking channels. In active users of online banking there were drops in the use of some on the other banking channels. Another benefit is the retention that was created by online banking. This happened because once a customer entered all their information they saw it as a buried to switch bank and have to do it all over again. Therefore, customers would stay more and longer with their current bank.
With the machine-led branches becoming more popular banks can now cut extreme costs with the machines. They no longer need many employees, a space to rent or buy, and they can be open 24/7. They also are attracting new customers because the customers can interact fast with a machine than a bank teller. I believe that the bank industry is definitely taking the right initiatives to start with automated banking. For myself I only use electronic banking ever since I set up my bank account. Everyone uses plastic cards or phones now to pay for everything, I believe that banks need to follow the trend and be able to provide new innovative services for the consumers. I suggest that banks have more cyber security measures inline or monitoring so that customers can be assured that their information and bank accounts are secured. I suggest to myself to get more involved with digital banking, because it is going to be more easier and faster with online
Kondabagil (2007) states, consumers should be informed clearly to understand the information related to the external security risks of Internet banking, such as via bank guidance, which browsing the safety instruction on the bank’s official website. For instance, according to the research of Hiltgen et al (2006), some consumers save their password lists on the computer, and when using the internet banking they click the advertisement and email that are disguised by Trojan program in error, and both could cause financial losses. This is because they do not have the related knowledge about external security risks of Internet banking. Therefore, understanding the external risks knowledge of internet banking is essential for consumers to protect their account safety. Furthermore, according to Claessens et al. (2002), users of internet banking should install a relevant internet banking security certificate, which is a system uses for confirming the security of consumers’ accounts on the website (Hiltgen,2006) and regularly update the firewall, and antivirus program to resist the infection of hackers and Trojan and to protect their account safety. This method may be considered as the most useful action to cope with the
Nowadays, the technology are increases rapidly. The RBS also improving in their bank technology. As example. RBS created a website. This website may control the relationship between the bank and their customers. To make their relationship a good, the website will produce a forum or site to easy the customer to give their opinion, suggestion or to tell their problem that they having when using RBS bank account. As an international bank, it need to improve their products and services or technology in getting the customer stratifications. It also need to make customer trust to using RBS.
Mishra, Sita, and Mathew, Priya. "Analyzing Perceived Risks and Website attributes in E-Retailing: A Study from India." Journal of Internet Banking & Commerce 18.2 (2013). Print
The alternates available for shopping across UAE have been unlimited and one of the main factors which have helped in the growth of shopping across the Middle East giant has been E-commerce. There has been a huge growth of internet shopping across UAE and it does reflect the convenience which has been portrayed by implementing this trend across the region. Constant growth and development of science and technology has helped corporations in deliver products and services online and it helps customers in shopping with just a single click.
The information and communication technology is playing a very important role in progress and advancement in all walk of life , The opening up of the banking sector and they way a bank function has changed in the current decade ,Information and communication technology has provided a very important role in delivering the best services to the bank customers. The introduction of electronic banking has changed the way the customer are moving away from the traditional branch banking system to the convenient and comfortable virtual banking system. These electronic banking channels has enhance the way a customer is availing banking services. This has reflected in increase in numbers of ATM across world and more importantly in India.
This has been done through scaling borders and bringing out new opportunities for the institutions. In India, it has very strongly impacted the strategic business considerations for banks by cutting down the cost of delivery and transactions significantly. While e-banking provides various benefits to the banks and their customers, but it has also been a cause for the increase in traditional and electronic risks. As compared to developed countries, the developing countries face many hindrances and obstructions that affect the successful implementation of e-banking facilities. Electronic form of banking has various features that can help banks obtain success on the financial market. Some of these features are: Increased customer satisfaction Anytime, anywhere access of accounts Better customer relationship Expanded product offerings Extended geographic reach Even with such benefits, electronic form of banking is a risky and challenging
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
There is a high growth rate of Information Technology (IT) in the Kingdom of Saudi Arabia (KSA) in the present days due to the high sales of personal computers (PC) and the improvement in the internet sector. According to the Ministry of Commerce in KSA, the e-marketing practices are not growing at the same rate as the growth of IT which therefore calls for the evaluation of the South web practices (Al-Otaibi & Al-ZAhrani). The development of web services and the growth of internet are the two major contributions in the growth of the E-marketing in every nation in the world. The use of internet is continuously booming worldwide whereby a big population is turning to the use of E-commerce both globally and locally in Saudi Arabia. With the current estimation of around 28 million citizens in the country, the IT sector has recorded a growth rate of 9.3% with the spending on the e-commerce estimated at SR12 billion (Eid 2011). However, cultural factors such as the tradition of oral communication, which gives more weight to word of mouth advertisement than text and images found on the web, may be a contributing factor in the success of e-marketing in the Arab region (Fandy 2000).
Web based managing an account through conventional banks empower clients to carry out all routine transactions, for example, account transfer, bill payments, stop-payment requests, bank statement, balance inquiry and many more. We can get Account information at any time, irrespective of day or night, and can be possible from
The general objective of the study is to assess the effects of mobile banking on the prospects of the banking industry
The hypotheses tested are: H1- Consumer awareness of Islamic banking system and products has significant impact on adoption of Islamic banking services; H2-Consumer knowledge of Islamic banking products and services has significant impact on adoption of Islamic banking services; H3- Consumer preferences between Islamic banking and conventional banking has significant impact on adoption of Islamic banking; H4-Bank selection criteria has significant impact on adoption of Islamic banking.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
It is true, that Internet Banking is useful for customers as well as for the banks. On the one hand, it helps people have direct and quick access to their bank accounts, on the other hand, helps the banks to save costs. ‘Clearly, in order to conti...