Bank net India (2006) conducted “An online survey on 316 ATM users” survey is limited to India to get insight into users‟ perceptions. It is concluded from the survey that the most use (56%) of ATM services is for bill payments and pre-paid mobile recharge where 64% respondents feel comfortable with depositing cash/cheque through ATM but they have to wait in long queues and find no money left in the machine Sakkthivel A.M. (2006) Providing a specific focus to identify the impact of demographics in influencing Indian Internet users in consuming different services online. The survey is conducted of 570 internet users of Bangalore. The study reveals that age and occupation have significant impact on consuming different categories of services online. The study also shows the significance of demographics influence on online consumption of services in the growing Indian market. There are enormous opportunities present for online marketers to tap the potential of rapidly increasingly online market space in India. Poon, W.C.(2008) Providing a specific focus to User’s adoption of e-banking services: the Malaysian perspective The result of this study shows that perceived usefulness, perceived ease of use, consumer awareness and perceived risk are the important determinants of online banking adoption. Study concluded that usefulness, ease of use of the system awareness about online banking and risks related to it are the main perusing factors to accept online banking system. Murali R., Richard S., Nafis A. and Mudiarasan K. (2008) “Evaluate consumer perceptions on quality of e-services and Internet banking adoption in Malaysia. The data is collected from 150 retail banking customers of the Klang Valley area. Results show that Internet banking users and non-users have different expectations towards e-service quality preferences. Not all of the dimensions are preferable by the respondents. The study also discusses implications and recommendations to improve Internet banking service quality in Malaysia. Qureshi T.M., Zafar M.K. and Khan M.B. (2008) Evaluate the customer acceptance of online banking Study concludes that majority of customers are accepting online banking culture because of many favorable factors, usefulness, security and privacy are the main perusing factors to accept online banking system in Pakistan. The other factor is amount of information which is provided to the customers by different means like advertisement through print and electronic media about online banking is useful in customer acceptance of online banking in Pakistan. These factors have a strong and positive effect on customers to accept online banking system.
1. Pay Your Bills Online You can use online banking to pay your bills. This will eliminate the need for stamps and protect yourself from the check being lost in the mail. Most banks will have a section in which you set up payees.
Understanding demographic factors such as age, gender, income level, education level, occupations etc., helps to create effective marketing strategies to boost brand loyalty and membership rates to attract more customers
Jalal Hafidi MIS5206.001– HDFC case analysis 1 1. What, if anything, should HDFC do to make existing customers more secure? First of all, all systems can be compromised no matter what, which means it hasn’t been done yet in the IT field. HDFC is still fairly new in the market, with the technology trend, online banking will be the most challenging and vulnerable part of the game. HDFC seems to have pretty strong security system and procedures, however, its models still haven’t matured yet, leading to maybe inconvenience to the customers and/or an opportunity for hackers to test and dust off their hacking skills.
When ATMs were introduced in the 1970s, they were set up only inside or immediately outside their banks' branch offices. They were seen by banks largely as a way of saving money, by reducing the need for tellers. Even with the relatively expensive computer technology of the late '70s and early 80s, the cost of processing deposits and withdrawals via ATMs proved to be less than the cost of training and employing tellers to do the same work.
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
Mishra, Sita, and Mathew, Priya. "Analyzing Perceived Risks and Website attributes in E-Retailing: A Study from India." Journal of Internet Banking & Commerce 18.2 (2013). Print
In today’s world, a Smartphone has become essential part of daily life. There was a time when transactions happened through barter system. Thereafter was the emergence of notes and coins. And presently, the world is moving towards the “Digital Wallet”. Due to technology, mobile users can use their Smartphone to make money transactions or payments by using applications installed in their phone. Digital wallet system is an essential part of electronic commerce. E-commerce provides the capability of trading on the internet. A digital wallet is a virtual service used as a substitute for physical cash. The present study tries to study the various factors that can affect a consumer’s
However, much of the literature has been focussing on demographic factors as significant variables in selection and usage of payment mode. In Singapore, Gan and Maysami (2006) found that credit card selection is based on the convenience, economic, and protection. On the other hand, factors like travel convenience and reputation of the card are less important in credit card selection in Singapore. By analyzing the demographic factors, researcher found that the people with better education and high income give less importance to economic-promotional factor while choosing the credit card. Old age and married people give more weightage to convenience protection, while Singaporean males give more value economic factor and females give value to promotion. Additionally, other researchers have examined the effect of demographic variables on the adoption of alternative payment options. Borzekowski, Kiser and Ahmed (2006) analyzed data from 800 individuals, and found that debit card usage is decreased with age and increased with education. Moreover, the usage is more common in women than men. In addition to this, research also revealed that individuals have a tendency to increase the usage of debit cards when they expect financial stress in the future. A study, based on Krishnagari India, found that issuance of credit card has increased during past five years and majority of sampled credit card holders have positive attitude toward the credit cards. Reasons for this positive attitude are availability of funds in emergency through credit card and shopping without paying cash. Demographic variables that significantly affect the attitude of credit card holders are family income of credit card hol...
From the aspect of demographic segmentation, our company decided to promote our product EasyToast into the market of different age, gender and different range of income potential customers. As we can observed that, younger generation as so called Y-generation that often touch with lots of new technology are more interested and curious about new
The main aspect of ICT adoption in Saudi Arabia has been online service provision such as e-learning and e-trade. Through providing services online, organizations have been able to reach out to a wider market, specifically the international market. The internet has been able to break down geographical barriers that in the past hindered trade and interaction between and among countries from different geographic regions. Secondly, online services have enabled organizations cut operational cost significantly and thus enhance the financial performance of such organizations. In addition, the internet has enhanced communication between organizations and their customers, irrespective of their location and in real time (Al-Gahtani, Hubona, & Wang, 2007)
Consumers’ motivations for online shopping are dual characterization. Research claimed that utilitarian motivation can influence consumers’ intention to search and to purchase, while hedonic motivation has a direct impact on intention to search and indirect impact on intention to purchase (To et al., 2007). Online shopping has many advantages which can fit consumers’ needs and motivation. It might be one reason of the rapid growth of online shopping.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
The use of credit and debit cards today are taking a tour in the sense that electronic cash is becoming more admissible as the world makes a switch towar...
Our group have been assinged to discuss on the topic above but in Islamic Banking perspectives. Therefore, before going any further, let us clarify definition of the Principles of Islamic Banking and clarify what are the elements involve in the Principles of Islamic Banking. Beside, we will also do some comparison of product or services offered by both banks which are conventional and Islamic banking. Apart from that, we will also clarify the problems or challenge faced by the agency which practices the Islamic banking in their agency.
MASSAD, N., HECKMAN, R. & CROWSTON, K. 2006. Customer Satisfaction with Electronic Service Encounters. International Journal of Electronic Commerce, 10, 73-104.