Hotel Employees’ Attitude and Participation in Environmental Management: A Case Study of Novotel Bangkok Hotel in Siam Square, Thailand.

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Thailand tourism plays an important role in its economic development and the hotel business is part of it. Tourism industry and hotel businesses are influence and supporting each other. The activities of hotel businesses are issues that had a much impact on the environment. The global warming phenomenon has been dramatically increasing. Environmental crisis has become one of the world’s most serious problems to be concerned about caused by increasing world population. People had doubled the consumption of natural resource (Webster, 2005). Activities from tourism have affected directly and indirectly the ecosystems. For instance, coral reefs is damaged by tourists such as trampling, buying, or collecting reefs species which has a direct impact occurring in the vicinity, or increasing water temperatures as experiential in South Pole fluctuation phenomena. It is probable to be the result of global climate change related to human activities including travel that it may be an indirect impact occurring on large regional scales (Gossling, 2002). At the same time, there has been a rising understanding within the global hotel industry of the relevance of environmental protection issues. Hotel businesses are seen to be changing their reputation by engaging in environmental initiatives. Triggered by the global initiative to discuss tourism’s environmental and social impacts in “Agenda 21” of the 1992 Earth Summit, hotel associations in developed nations are making effort to drive hotels towards controlled environmental management (Kasim, 2004). Most hotel businesses are conducting a practice, policy and strategy known as an Environmental Management System (EMS) to get advantages among competitive hotels in market share (Darliy and Hua... ... middle of paper ... ...." Attitude Theory and Measurement, ed. Matin Fishbien, New York: John Wiley and Sons Inc. Veal, A.J. (2005) Business research method: a managerial approach, NSW Pearson Education Australia. Vitsuta Boonme (2005) “Hotel personnel participation in solid waste separation: A case study of hotels in Bangkok.” Master of education thesis in Environmental Planning for Community and Rural Development, Mahidol University. Wahab, S. & Pigram, J.J. (1997) Tourism, Development and Growth: The Challenge for Sustainability, London, Routledge. Watkins, E. (1994) 'Do guests want green hotels?', Lodging Hospitality, 50, 70-72. Webster, K. (2005) Environmental management in the hospitality industry: a guide for students and managers, Cornwall, Thomson Learning. Yamane, T. (1967) Statistics, An Introductory Analysis, 2nd edition, New York: Harper and Row.

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