A help desk is a resource that a majority of companies use today. Help desks are designed to provide users with information and assistance for technical support of hardware or software. Many help desks involve a support person working to assist customers to solve a problem directly or forward the problem to someone else. Often, services are provided by call centers or over the Internet. This paper will review three help desk software packages: Aegis Service Desk, which is local software, CRMdesk, which is remotely hosted, and, ReadyDesk which is completely web based.
Local help desk software is software that requires local installation on each server or every workstation. Local help desk software is good for smaller offices that do not require much maintenance. Aegis Service Desk is developed by Abacus Systems. Aegis is designed specifically for tracking general incidents and responses, clients and contacts and assets. It's suited for any company or individual that needs to track customer problems, queries, requests, assets, and responses to clients. It fully supports the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single application.
Many of the features in this software will make the support person’s job much easier. Aegis Service Desk has an automatic notification which allows the user to notify clients and internal users of any changes.
Andrews, J. (2010). A+ guide to managing and maintaining your PC (7th ed.). Boston, MA: Cengage Learning.
According to Tuncay Bayrak, in his paper, IT Support Services For Telecommuting Workforce, in new era of technology, organization faced many radical changes. The changes involved from traditional workplace into more technology ways. With the existence of various types of software that enable long-distance communication, telecommuting workforce has been evolved. Nowadays, the organization was transformed to become a network-based operating structure where employees are not tied to the workplace. Every day, the rank of telecommuter job continues to grow. Telecommuting job allows employees to work from home or remote locations across the world. The question is what is the different service support that was provided by the organization for telecommuter and traditionally employee in a regular office. The aims of this study are to explain many types of support service for telecommuting employee that can be provided and the different support service that needed for telecommuters and desktop computing. The goal of this paper is to provide a framework to help IT manager to solve the issues in increase their potential benefit of providing good support service.
It is evident that the information system used by Kahuna Cleaning Supply is rather slow and inefficient. The director of sales reports that the business lost a big order recently to the competitor who was able to provide the potential client with timely estimates online. In addition, the system is marred with a lot of errors while making orders and requisitions. The customers are not connected with an online interface and this makes it difficult for the company to compete favorably on the information front. The manual system is therefore obsolete, slow and unprofitable to the company. Therefore, in order to leverage their effectiveness and competitive edge, management seeks do develop a system that incorporates all the functions in a customer friendly interface. In this regard, a study will be undertaken on the current operat...
Information and Software Technology Years 7–10: Syllabus. (2003, June). Retrieved April 10, 2014, from http://www.boardofstudies.nsw.edu.au/syllabus_sc/pdf_doc/info_soft_tech_710_syl.pdf
All Modern IT departments of any size need to do more with less, even as expectations for greater IT service responsiveness to innovativeness demands rise. In addition, the IT departments face increasing challenges with dealing with increased scrutiny to comply with new requirement for the ITIL evaluation model. The following chapter will outline the aim of this project to which aimed at evaluating SAGE IRELAND Service Desk. A number of specific objectives will be examined to present the reader with an understanding of the SAGE IRELAND Service Desk software; it’s compliance to the ITIL evaluation model, how the knowledge gained is used to optimise and improve the service and what impact it has on the company and its customers. The aims and objectives of this project will be described and stated.
In conclusion, Boeing employs the use of information technology in virtually all its processes and systems, to ensure that the ever-increasing customer demands and expectations are met in a timely manner.
Hardware, software, support and maintenance costs grow each year with multiple systems in each local region running different types of software and hardware. The application and hardware support teams are larger than could be possible with one integrated solution.
In today's world there is very unusual to have a program developed that will not have further development after release. The requirements of the time that we live are very dynamic and there is a need for constant adaptation. A basic requirement for any new software product is to be adaptable, easy to maintain and modify. Time factor and cost factor are ruling in the agitated competition and only those who are well organized and prepared are able to survive. The question for software maintenance and change control is taking key position in both perspectives: the perspective of the manufacturer of the software, and the perspective of the consumer. In the negotiation and management of these two major players is the complexity of the software maintenance and change control. In this paper we will focus on some important specifics of these processes.
Computer support specialist help people with trouble they are having such as software, hardware, and equipment trouble. There are many ways that they can assist people with their troubles they are having. Some computer support specialist offer services such as help desk service, in home service, and in store help. The computer support specialists are always needed. I am going to tell you about the computer support specialist career field.
Technology has changed the existing cultural climate of social work practice and advocacy. Much of the manner in which technology has challenged social interactions is a direct result of the use of information technology for communication in innovative patterns and exchanges (Baker, Warburton, Hodgkin, & Pascal, 2014). Social work practitioners are developing their skillsets to embrace societal evolvement as a matter of adaptability. The power of technology brings about collective practice, increased awareness, promotes social justice, and elicits the changes intended by social work advocacy (Bent-Goodley, 2015). Although there is resistance in embracing technology, much of the strengths are in current and future technological
Identify the crucial concepts in the defining of a Decision Support System (DSS) by analysing the definitions of a DSS.
Communication is important in life. Companies need to communicate with other companies and customers. The managers also need to communicate with the staff. The technology provides us with many means of communication, the most important of which is e-mail.
Therefore, AIS has several roles. A main role is to integrate all information system for effective management within a company, connecting different departments with relevant information. Another role is to assist the organisation to make decisions by preparing different reports and evaluating information. It also provides a company with a control and safeguard internal information ((Kim and Solomon 2006).
Here we have tried to provide some better facilities to the users of the software. In fact the requirements were easily attainable. Machines successfully solve the requirement for installation.
DSS is a system which aids management in some stages in the decision process in situation where some aspects of the process are not well structured or well defined. Decision support software can assists the decision maker in each of the steps in Figure 17-1. It can signal the need for a decision through an exception report. Software can be used to accumulate and organize the data so that managment can be better understand the nature of the problem. It can be used ...