The continuous prerequisite to provide more services every day as an enterprise, corporate, or educational organizations continually expands reflects the need to balance the Total Cost of Ownership (TCO) with a balance of in and out-service resources available for the community. The blend of cost efficiency and actionable objectives of a help-desk function should be categorized and defined by the mission and support garnered by the technology the organization includes and should disabuse the end user from seeking the “common” answer. First, a helpdesk should be defined in the sense of a direction that communicates what users should be looking for, such as a particular malfunction or corruption to a user PC rather than the traditional error or search of a particular function. In this mission the following objectives from (Bulchand-Gidumal, 2009) summarize the help desk:
• Unify mechanisms of technical assistance (telephone, mail, etc.) for users
• Manage an integral and homogeneous system over all computer laboratories
• Implement a telephone support line for solving issues
• To define and make public timetables of IT staff and the responsibilities of IT staff in technical assistance
To take these objectives one step further the help desk should become an asset that provides solutions in multiple forms of media over a myriad of mediums making the end user aware of the tactical support available for different dynamics. A creative approach for solving the pressures commonly faced by help desks is to create a social collaboration on different fronts. This is defined in an ideal sense that an organization will encourage learning through a user group that faces similar issues in everyday tasks or for lack of a better definition...
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...ational and inducting a collaborative real time social solution a learning organization can create the tactical mindset that the user is capable of solving issues with minimal or zero assistance from support personal. In this mindset the relationship fostered by agile growth and modulated operations increase productivity while delivering a proportional direct response system catering to the management personal. With executive support and controlling the process of user collaboration internally the problems of the “common” user issues can be minimalized and amortized through a tactical support schema.
Works Cited
Bulchand-Gidumal, J. (2009, December 12). Redesign of the IS/ICT help desk at a Spanish public university. Retrieved January 16, 2010, from Springer Link: http://www.springerlink.com.ezproxy2.library.drexel.edu/content/n37027634m511868/fulltext.pdf
According to Tuncay Bayrak, in his paper, IT Support Services For Telecommuting Workforce, in new era of technology, organization faced many radical changes. The changes involved from traditional workplace into more technology ways. With the existence of various types of software that enable long-distance communication, telecommuting workforce has been evolved. Nowadays, the organization was transformed to become a network-based operating structure where employees are not tied to the workplace. Every day, the rank of telecommuter job continues to grow. Telecommuting job allows employees to work from home or remote locations across the world. The question is what is the different service support that was provided by the organization for telecommuter and traditionally employee in a regular office. The aims of this study are to explain many types of support service for telecommuting employee that can be provided and the different support service that needed for telecommuters and desktop computing. The goal of this paper is to provide a framework to help IT manager to solve the issues in increase their potential benefit of providing good support service.
How will you contribute to the mission of the National Health Service Corps in providing care to underserved communities?
The book's core concept is to develop cooperative collaborations that generate win-win solutions that everyone wants to implement. These are built from a five-step process:
Every day in our life we come across challenges. It becomes imperative that we find solutions to them. Some problems we need to face alone and some we need to encounter as a team. I worked in several teams all my professional life and I believe that any task can be easily completed when there is coordination between the members of the team. In this reflection paper I would like to present my views on the importance of defining roles, advantages of being with the same team, challenges in a diversified group and the significance of trusting team members.
Second, team members must appreciate one another’s perspectives and refrain from blaming one another for problems they may encounter. Before Jimenez’s team-based productivity project, the engineers and the operations workers at the Wichita site neither understood nor appreciated the other side’s contributions. Jimenez and Keller set up the monthly meetings to discuss problems and resolve them. That was an excellent mechanism for providing information on the different contributions and challenges of the various camps. Moreover, their active intervention during those meetings helped stop the blaming. Finally team members must create shared views of problems and shared approaches for resolving them. Those commonalities must be acceptable to everyone if they are to provide the core for new ways of doing things. The monthly problem chats represented the beginning of process if developing acceptable approaches. The company softball games provided a powerful way for the brains and the brawn to develop a shared picture if their plant and its goals, as well as to get to know individuals from the other side and to appreciate their perspectives.
Limited skills of employees are one internal factor that made Synergetic Solutions execute change. The basic skills that most employees have is there already, but the continuation of education and learning has been completed by how many employees? Basic computer skills are needed with Synergetic Solutions, but not many employees are experts in a selected area (UOP, 2014). Within the company, employees will complete specialized training and education, but not individually, when it is provided and the opportunity is there. Positive change can occur when employees are trained to execute recently developed procedures of the job that raise the skills and capacity of each employee. Synergetic Solutions must execute change to educate their 300 employees who work in service and sales to elaborate their skills and capacity. Over the next nine months, Synergetic Solutions would like to increase their revenue by 80% and to enlarge their revenue every quarter. To meet these goals and be successful, a change is inevitable and must happen. Synergetic Solutions is surveying the training and certification required to redirect the company to planning and executing networking ...
The rapid progression and improvement in information and communication technology has led to modern organisation finding new ways to work. One of these innovation ways is using work group. More organisations are now becoming global than ever, which means they rely on distributed teams to carry out certain tasks (Nedelko, Z, 2007). Although now a days most jobs require a degree of individual and group work and it is left to the management to identify which method might be appropriate for the task (Belbin, M, 2007). In this essay I will be looking at how organisation can use work group to their advantage, and the different factors that can affect a work group’s performance. In addition, I will also be discussing when is it appropriate to use work group and individual, and discus whether an organisation can reply solely on work group to be for it to be successful.
Thomas, D., Bostrom, R. P., & Gouge, M. (2007). Making knowledge work in virtual teams. Communications of the ACM, 50(11), 85-90. Retrieved June 13, 2008, from EBSCOhost database.
Communication: it is a key factor that allows feedback between all team members, therefore enables the team to have an appropriate organizational cli...
“Human beings have always functioned in face-to-face groups. While the use of teams is on the rise the Wall Street Journal reports that two-thirds of American companies employ them – the face to face aspect of normal working relationships is changing. Electronic communication and digital technologies give people a historically unprecedented ability to work together at a distance.” (Lipnack, J., & Stamps, J., 1997).
The first task my learning team was confronted with was coming up with an effective method of communicating. "High-performing teams have extensive communication mechanisms. They communicate regularly with each other wither in person, via telephone, or through e-mail and keep those unable to attend meetings informed of the group's progress." (Teams in the Workplace, Pg. 317) We decided to use an Instant Messenger chat for its real time communication and message logging ability to allow us to keep those not able to make the chat informed.
On the more positive side, wireless networking allows leaders to share resources with their team operating by means of wireless media, such as microwaves, cellular technology, and radio frequencies. Wireless networking is paving the way for technology integration around the world. The use of collaboration tools allows ongoing conversations among leaders, their subordinates, board members, and community members. Professional development is one area where collaboration can have an enormous impact on management leadership. When leaders can casually share new approaches and practices with each other through a technology connection to their workplace, both leaders and their team will benefit. One way of doing this is to create an Internet mailing list where they can share questions, problems, solutions, successful techniques, and less successful techniques. The Internet is enabling digital video to achieve professional-quality and two-way interaction. This will be one of the rare cases where management leadership will be leading a technological shift in society as a whole. Hand-held devices are high-tech gadgets, now more powerful than early Windows or Macintosh machines. Handheld devices offer more versatility than full-size computers and are much more portable than the alternative personal device, the ...
Employee collaboration can be a great asset for providing solutions and adding value to customer service. By being able to tap into internal resources, information, and experts, employees are able to provide a better customer experience and excellent support. A collaborative work environment connects and encourages information sharing, maximized time efficiency and effectiveness (Morgan, 2013).
This paper will discuss three tools used at the University of Phoenix that give their students transfer lifelong skills that can be used in the work place as well as everyday life. Learning Teams, rEsource, and Problem Based Learning are the tools that teach students problem-solving techniques and social skills. The rEsource contains valuable links to information resources that allows students to enhance their research skills.
Problem-solving approaches presented by Takahashi, Adler et al. and Ruffolo et al. have six similar steps. They all include steps of identifying the problem, analyzing the problem, coming up with some solutions, evaluating the solutions, implementing the solution in action, and evaluating the outcome of the solution. Three approaches all give a useful procedure to solve a problem in group.