Good Consumer Service: Company of Choice

1016 Words3 Pages
bulb-icon

Recommended: Delivery and effectiveness of customer service

Introduction
In any kind of business the main key is to have good customer service. The standpoint for any salespersons is to how they present themselves in the company. Companies that show extremely good customer service will normally become the company of choice because with good customer service comes with more customers from other companies. With good service support it is the easiest route to success in building a strong company with custom relations. When a customer sees that good service is provided they will most likely come back for more future product needs or services. Every year companies critiques, market researches, company reviews, rates, and recommend ratings for customers to get them the best customer services available. These companies include Yelp, J.D. Power associates, Zagat review, and other major companies. Company reviews help shows how other companies become successful in selling products and why people would come back for more. They show reviews and ratings for all kinds of business such as medical, dining, wholesale, and other business that have to do with selling products or providing services to customers. Customer opinions are extremely crucial and probably even more crucial than company opinions because customers are people who buy product goods from companies than the companies themselves. When running a company and becoming successful customer opinions matters a lot. Customer and company opinions and reviews can range anywhere from good to bad depending on service, products that are being sold, and the decisions that each company makes. Companies and customers will always critique and review everything in the company that counts on how they create good business, customers would mostly view the com...

... middle of paper ...

...ce for being over charged for renting a car from a dishonest car rental dealer. I would definitely choose to eat ramen and give more tips to waiter/waitress than paying more than a dime for the rental car. I have learned many lessons. I’ve learned that in order to review any business you must know the business and you must test the employee everything so you can find out whether or not that these employees are honest or dishonest about what they do. Using websites such as Yelp reading comments and ratings are a must and of course not everything you read or true in till you check it out and believe whether or not the comments are true or not, opinions are crucial and everyone all have different opinions, such as yourself.

Works Cited

Ajisen ramen. (2014). Retrieved from Award recipients. (2014). Retrieved from http://www.jdpower.com/consumer-ratings/recipients.htm

Show More
Related

  • Target Corporation Competitive Analysis Essay

    1800 Words  | 4 Pages

    The company had to be the second largest retailer shop in the US; it has many advantages that come along. The customers well acknowledge the company and its brand have been well established.

    Read More

  • Post-It Notes: Social Media

    1109 Words  | 3 Pages

    Consumer-generated reviews on the company’s website informs potential consumers about the product. Reviews give potential consumers information about how the brand is perceived and the level of quality of the product. Consumer-generated reviews work like word-of-mouth endorsements. Word-of-mouth endorsements always have more impact than claims of the company.

    Read More

  • Analysis Of Gogotech

    1280 Words  | 3 Pages

    Customer satisfaction helps to increase customer loyalty, reducing the need to allocate marketing budget to acquire new customers. Keeping customers satisfied may lead to those customers recommending Gogotech’s products or services to other potential customers, increasing the potential for new visitors and additional revenue and profit (Linton, 2014). In order to increase their conversion rates, Gogotech will begin to product reviews on their online store. Product reviews are proven sales drivers and something that most customers will want to view prior to making a purchase. (Charlton, 2012). Increasing the company’s conversion rates will lead to increased revenue and profits. Gogotech can also help increase customer satisfaction by improving their provision of information about delivery, by targeting delivery service offerings to user needs, and by improving delivery performance in terms of more successful delivery attempts and on-time deliveries. The following table illustrates the customer perspective of Gogotech’s Balanced

    Read More

  • Analysis: The Good By Eliyahu M. Goldratt And Jeff Cox

    1761 Words  | 4 Pages

    Without good customer service and keeping your promises, your company would have loyal customers. According to 5 Focusing Steps, “If you’re not yet sold on the idea, consider that a 2 percent increase in customer retention has the same effect as decreasing costs by 10 percent. Not only that, but it costs over six times more to get a new customer than it does to keep one.” Customer satisfaction should be a golden rule of all companies.

    Read More

  • The Effectiveness of Customer Service in ASDA

    661 Words  | 2 Pages

    The Effectiveness of Customer Service in ASDA Every business organisation has good and bad customer service. are many disadvantages to bad customer service and many advantages to Good Customer Service. Below is a list of Asda’s Good Customer Service requirements. Polite and Efficient Staff Good Communication skills Minimum Paperwork and Redtape Efficient Responses to Enquiries Here is a list of Bad Customer Service requirements.

    Read More

  • Walmart Marketing Strategy

    1103 Words  | 3 Pages

    It is noticeable how all these processes together help business marketers to determine what the customers consider valuable, create solutions, and build effective business relationships with customers. If organizations succeed in offering better value than competitors, communicating the product differentiation, providing everything as promised, and surpassing customers’ expectations, they will easily obtain positioning for

    Read More

  • Walmart And Publix Compare Contrast

    760 Words  | 2 Pages

    One of the most important areas to consider is customer service. The atmosphere of a store

    Read More

  • Ethical Leadership Issues

    2793 Words  | 6 Pages

    Without customers continuing to purchase products from any company, there will not be any profit. For consumer needs, good communication habits are required so that his or her satisfaction is always priority. By consistently keeping an open means of communication with purchasers, there will be continued knowledge of how to keep them satisfied. Word of mouth can make or break a company (Richins, 2009). When consumers receive negative feedback about a product by someone they trust in their personal life, they are very likely to avoid purchasing that product.

    Read More

  • The Customer Service of McDonald´s

    1009 Words  | 3 Pages

    For many important and well known companies its people are most important asset. For McDonald’s this applies as well. Employees who demonstrate positive attitudes and ability of commitment strive to be number one in customer satisfaction. For this same reason, McDonalds’s restaurants focus on attracting and hiring the best and at the same time provide the best place to work. Unfortunately McDonald’as well as other companies have to experience staff turnover. Many of these reasons consist of changing careers, going back to school, leaving the area, and even new opportunities they are offered. Although, it can be very expensive to recruit and train staff to reduce turnover, McDonald’ reinforces these steps and makes sure they choose wisely and also treat their staff well. McDonald’ needs and looks for people who want to exceed and deliver great customer satisfaction service. In order for them to make sure they select the best, they must identify quality skills, and or behaviors that applicants must demonstrate in order to be hired and be part of McDonald’s family. Every position or job description has an outline of the regular duties and or responsibilities McDonald’ want their employees to follow. McDonald’ also has a person specification where personal skills and competences can be defined of each applicant.

    Read More

  • Consumer Decision Making Process

    1445 Words  | 3 Pages

    Consumer Decision Making Process A key factor in successfully marketing new/existing products or implementing a product Extension is a thorough understanding of the motivation, learning, memory, and decision Processes that influence consumers purchasing behavior. Consumer purchasing behavior theories have found their way into managerial decision making to help companies more effectively develop and launch new products, segment the market, determine market entrance and in brand management. Therefore, a better understanding of how consumers decide what to purchase is critical to the success of a product. There are numerous theories and models describing the consumer purchasing decision process.

    Read More

  • Restaurant Industry Essay

    1320 Words  | 3 Pages

    Furthermore, as Holjevac et al (2011) says, customer satisfaction may have the direct and indirect impact on business outcome, which means the business profitability will affect by the customer satisfaction (Anderson et al, 1994, Yeung et al, 2002 and Luo and Homburg, 2007, cited in Holjevac et al, 2011). Thus, it is very important to meet customer expectation to satisfy the customer. Wu and Liang (2009, cited in Markovic et al, 2010) claims that the service quality in the restaurant consists of three main elements, environmental elements like lighting, materials, design; employees, knowledgeable, professional; and customers, inter...

    Read More

  • Interpersonal Skills In Negotiation

    932 Words  | 2 Pages

    company are being negotiated by the customers. According to Tony Nagle (N.D), the top 10 factors for successful

    Read More

  • The Consumer Society

    3597 Words  | 8 Pages

    “People recognise themselves in their commodities; they find their soul in their automobiles, hi-fi sets, split level homes………social control is anchored in the new needs which the consumer society has produced." (Marcuse,1968:24)To what extent are we controlled by the consumer society we live in?

    Read More

  • The Importance Of Customer Service

    1518 Words  | 4 Pages

    Customer service has been around for many years. When customer service first came into place in the business world, it was in stores. In society today customer service is with any job with any company. “Customer service is not a department, it’s everyone’s job. -Anonymous”. (Walter). Customer service is taking care of your customers. Every customer needs to be treated the same with excellent customer service no matter the business or the age of the customer. All employees need to adapt to each customers’ needs in order to provide the best experience possible.

    Read More

  • Reflection Of A Look At The Hotel Industry

    1042 Words  | 3 Pages

    It was a very nice waterfront restaurant featuring both indoor and outdoor seating. I read Yelp reviews before going and wasn’t sure exactly what to expect as some reviews were great whereas others were absolutely awful. I chose to sit outdoors due to the amazing weather and view the restaurant had to offer, along with live music. I went around noon and had to wait about five minutes for a table which wasn’t an issue but it took approximately ten minutes for a waiter to even come over to my table to offer me a drink, which in my opinion, is not great guest service. The service was overall very slow they were not very well organized and seemed very understaffed. My waiter was a very nice, young gentleman but was very uneducated when I proceeded to ask him a few questions about the menu and what he recommended to eat since it was my first time dining here. I ended up ordering the blackened salmon salad and it was pretty tasty but nothing really exceptional. I asked for a side of dressing and the waiter completely forgot about it and by the time he was reminded, I was already done and ready to get out of there. He apologized and offered me a free desert due to the poor service I was receiving and I decided to decline the offer and told him I’ll just take my check. There were many guests around me who have been waiting for

    Read More

More about Good Consumer Service: Company of Choice

Open Document