Global Communications is having a hard time achieving its goal for globalization. During the formation of this goal they developed a two pronged strategy to implement it. First they want to outsource the technical call centers to India and Ireland and restructure the Global Communication workforce. Both of these actions will result in employee layoffs and has upset the Union. After talking to the Union, the board failed to get the Unions’ endorsement of the plan and caused them to seek action from the government and other available resources. (University of Phoenix, 2008, Scenario: Global Communications) This situation gives Global Communications many challenges and opportunities to change and improve as it moves towards its goal of globalization.
Situation Analysis
Issue and Opportunity Identification
Global Communications now has many issues and opportunities as it attempts to implement its new strategy in order to accomplish its goal of globalization. What it wants to do is outsource the technical call centers to India and Ireland. This should improve its technical capabilities and customer service with a reduction in cost of approximately 40%. In order to do this a large scale restructuring of Global Communications workforce is necessary. There will need to be a great number of layoffs and salary cuts up to 10% for others.
Global Communications had developed this strategy behind closed doors with no input from either the Union or its employees. This resulted in upsetting the Union and caused them to reject the globalization goal of the company. The last email from the Unions’ management stated that they were going to seek government recourse and other available resources. (University of Phoenix, 2008, Scenario: Global Communications)
The first issue is that by coming up with the globalization strategy without the Union, the board didn’t include the Unions goals in these new plans. The board took a distributive negotiations approach which subsequently created a win-lose situation causing conflict instead of a integrative negotiations approach which would have created a win-win situation. (Kreitner & Kinicki, 2004) This would have been the better choice.
Second, employees were not included in the process where the company chose this new direction. Due to the huge impact on them from the layoffs and salary cuts, the employee acceptance of the strategy is low. “The aspect of decision making that is based on people’s feelings; decision acceptance happens when people who are affected by a decision like it.” (Gomez, Mejia, & Balkan, 2002).
Gap Analysis: Global Communications Global Communications is a telecommunications company facing a changing market and increased competition. The leadership team has come up with a plan to outsource some call centers to other countries and create an alliance with a satellite company to provide additional services to their customers. In order to compete in the international market, Global must cut costs by outsourcing, however their employees belong to a trade union. This creates a problem in
GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Gap Analysis: Global Communications Global Communications is a company that needed a new strategy in order to compete with its competitors. The telecommunication industry was flooded with the addition of cable companies joining in their market. Global Communications was financially in a decline and had already asked union workers to give up a percent of their benefits in order to help. The union did so willingly in order
This Gap Analysis will show the situation analysis on Global Communications and the company’s issues and opportunities as to move forward into the future by focusing on customer satisfaction. I will attempt to show the stakeholder perspectives of the company with the workers Union and the consumer marketing and sales division. The Gap Analysis will include and end-state vision by explaining the path in order to reach the desired goal of making the company a true global company that has a strong
Global Communications As Global Communications headed to the media announcing their new strategy, many doors were opened to see the facts, analysis and goals behind that strike. GC’s scenario illustrated the conflict between decision making elements in which a dilemma might occur as a result of ignoring some of the values and opportunities. “Too much competition” that was the problem as defined by the company. Typical continuing problem in an industry that continuous change is part of its characteristics
Gap Analysis: Global Communications This paper aims to define a problem that currently exists at Global Communications, a telecommunications company, and to develop a solution, along with alternate solutions that could be used to solve the problem. When making business decisions for a major corporation, there are opportunities and challenges that must be evaluated to determine the final decision. Throughout this paper, the reader will be given some background information, along with the expected
countries are the Organization for Economic Cooperation and Development (OECD), United Nations (UN), and International Space Station (ISS). This concept paper will increase understanding of policy networks from a global perspective and offer specific examples. Conceptualization of Policy Networks Global public policy networks originated from the two forces of liberalization and technological revolution (Reinicke, Deng, et al.). Economic liberalization refers to the opening of markets, and political liberalization
Access to Information - The Widening Gap The “Digital Divide” is a buzz phrase heard today in North America. It refers to the growing divide between people who have and do not have access to information specifically via the internet. There are various forms of digital divides but the one that is the most despair is the global digital divide between industrialized countries and developing nations. Optimists feel that the internet and information it carries brings potential to societies of developing
challenges that companies face with globalization have threatened to impact the global trade market. In this paper we will pinpoint three specific challenges some businesses may face with globalization. We will discuss the impact of culture, societal perception and communication technologies
(Delong, 2006). In 1991, Infosys shifted its focus from “Body-Shopping to Off -shoring” (Delong, 2006, p.4) at the same time India was facing economic liberalization. Infosys introduced off- shore development Center known as ODC and also introduced Global Delivery Model (GDM) which is a project management system. GDM afforded the organization to divide each project into components that was executed “independently and concurrently” at client site from remotely development centers. Moving up the IT
DHL is a global market leader in the logistics industry, with expertise in international parcel, express, air and ocean freight, road and rail modes of transport. This paper is going to look at service quality and purchasing in relation to how it affects an organization. It is therefore going to help us relate these to DHL as a company, and help us look at ways through which they can be used as a guide to related companies. Question 1: How does service quality relate to the purchasing/supply chain
To become a strong leader and achieve my professional and life goals, I decided to apply to a graduate program in Global Affairs at New York University and was fortunate to earn a place in this program. The accomplishment of the first two semesters confirmed my belief that this comprehensive and galvanizing program is the best learning environment for me and that the M.S. in Global Affairs is the very vehicle to pursue my goals. The rich and flexible curriculum of the program allowed me to build
construed, in terms of access to, use of, or knowledge of information and communication technologies (ICT). The divide within countries can refer to inequalities between individuals, households, businesses, and geographic areas at different socioeconomic and other demographic levels, while the divide between countries is referred to as the global digital divide, which designates nations as the units of analysis and examines the gap between developing and developed countries on an international scale.
Problem Solution: Global Communications Global Communications (GC) is a telecommunication company under tremendous economic pressure just like other telecommunication companies. Its stock value has diminished drastically at over 50% which creats doubt in the stockholdersand thefuture of the company is being questioned. GC decided to take an aggressive approach to solve this problem by outsourcing some of their technical call centers department to Ireland and India, without communicating it first
discourse which are embedded in a particular context, at a specific moment, and inevitably affect communication. Wodak’s work on the discourse of anti-Semitism in 1990 led to the development of an approach she termed the Discourse-Historical Method. The term historical occupies a unique place in this approach. It denotes an attempt to systematically integrate all available background information in the analysis and interpretation of the many layers of a written or spoken text. As a result, the study of
other public university. Basically, their study aims to show how those auditors perceive the skills they gained from those programmes in the real practise. Respondents identify the following generic skills; critical thinking, written communication, and oral communication as the competences that should have more consideration in those programmes. Crawford et al. (2011) examined academics’ and practitioners’ views in the UK about 16 generic skills and to what extent they are important and should be included