Communication is a basic human skill that is exploited in day to day life, whether it is conscious or subconscious. However, poor communication can often have damaging effects for those involved, while effective communication can lead to an array of efficacious outcomes. It is in this juxtaposition that the basis of this essay was formed, wherein the most effective modes of communication in the workplace were explored in an interview with a health professional, and further through research on the different communication skills involved in effective communication. In this interview, the health professional that assisted me discussed the importance of rapport building and the effectiveness of written communication over verbal communication. …show more content…
As a result, her policy is to always write information down and pass it on through email, or through another form of written communication, so she can not only keep track of it herself, but ensure that the person she is passing it on to, receives it and understands the information she is giving. I too have found that written communication is key to effective communication in a workplace. In my own work setting, there are over 20 staff members and there is no way information can be retained when addressed verbally. So we have opted to have a diary where we write down incidents, complaints, customer feedback, or just general information, so all staff members can stay up to date and view this information at any time, which is the sole reason for her adamant use of written communication in her workplace. I have found this particularly helpful if a customer comes in as a follow up to ask about a specific item and I was not working the first time they were …show more content…
However, similar research by a different group of researchers displays the opposite, it noted that verbal communication is key in a workplace such as a hospital as nurses and doctors are able to quickly pass on key information and patient updates without the formalities of writing it down and sending it. They noted that written information is used to track patient care while verbal communication between staff, patients, families, and others involved ultimately allowed quick synopsis of the patient’s current state and the best mode to move on from that point, (Jefferies, Johnson & Nicholls, 2012, p. 129). Though this opposes the belief of the interviewee, there are some ties between the two. Amanda spoke briefly about how quick run throughs of patient status are important in her current work placement as she often has to hand patients over to emergency staff and does not have time for a written report of the
These are Verbal, Non-Verbal and Written communication. Verbal communication refers to spoken contact between individuals, Non-Verbal is unspoken communication such as body language and written communication that uses a different pathway such as a letter. The success of verbal communication is dependent on precise, well defined, clear and age appropriate contact (RCN 2015). For example, a paediatric patient’s diagnosis may be approached with a less detailed account of the illness, thus not to confuse the individual or provoke fear. Furthermore non-verbal communication constructs a large percentage of paediatric nursing cases, due to circumstances where verbal communication is not possible. Patient-oriented care is vital for growing an understanding of the individual’s non-verbal signs of pain, which expressed the importance of actively looking for distress signals (Mattsson 2002). Finally written communication acts as the record keeping and documentation element of nursing care, which is a fundamental skill for all medical staff (NMC 2002). Incorrect written communication can lead to individual missing key changes in a patient’s condition thus leading to a potential fall in a patient’s health (Inan and Dinc
Bylund, C., Peterson, E., & Cameron, K. (2011). A practitioner’s guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counselling. Volume 87. Issue 3. Pages 261- 267. doi: 10.1016/j.pec.2011.10.006.
There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
Over the last six years, I have really looked up to my clinic director, or the “big boss.” It didn’t take too long after I started working to realize that I wanted to be in her position one day. She is the best example of using interpersonal communication in the workplace. “Health communication encompasses the study and use of communication strategies to inform and influence individual and community decisions that enhance health” (Healthy People). There are many forms of communication strategies that one can use in a healthcare environment when dealing with different challenges and also in gaining skills. Healthcare is much more than being a caretaker and/or a caregiver. Aside from the all the doctors, nurses, and medical staff, there are receptionists, medical records, finance, coders, and various other administrative roles throughout a healthcare organi...
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Even though the majority of hospitals and health care facilities are computerized, the charge nurse has to communicate with a multitude of health care professionals during every shift. Society’s strong reliance on technology emphasizes the importance of electronic writing and communication for all nurses. Throughout the shift, the charge nurse will have to send urgent text messages and emails to their supervisor or coworkers to ensure everything is running smoothly on the floor. Even though email and text might be thought of as informal communication, writing skills must be professional when speaking with superiors and coworkers to maintain an appropriate appearance (Knab,
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
Nurses are well aware of the time constraints that often impact not only the time they have to spend with individual patients, but also the quality of their documentation (Hemsley et al., 2012). Nurses often choose time with patients over proper documentation. When this occurs, there is a high risk that crucial information will not be relayed to staff on other shifts (Casey & Wallis, 2011). There needs to be understanding between nurses and managers about how information is relayed and recorded between all members of the health care
Communication- Clear, concise and effective communication is a relevant process in everyday nursing practice to provide effective nursing management (Sheldon, Barrett & Ellington, 2006). Moreover, establishing rapport with colleagues is essential as it makes professional life so much enjoyable. (Datta et al,2011). Hence, I have first built good rapport to my workmates to help me communicate with them effectively. I made sure that I conveyed messages to my workmates in a respectful and a simple
“Man is an animal that lives in language as a fish lives in water and so written communication is just one of the ways that man can survive through” (English scholar Annie Dillard). Writing is a skill to give information. Like all skills, it is not inborn and so it needs to be learnt. To give information you need good communication skills including the ability to write simply, clearly and concisely (Harris & Cunningham, 1996).
This reflective essay has critically reviewed my personal and professional skills that are essential for communication and developing positive relationships with others. It has discussed the skills identified in the skills audit that I needed more confidence in for communication and effective relationships. It has finally linked two communication theories to both skills
Effective communication skill is vital for health careers success. For Pharmacy Technician, Communication skill is perform to communicate undoubtedly and adequately with patients, their family members, physicians, nurses, pharmacists and other health care professionals. There are two categories of communication skill 1) verbal 2) nonverbal. The main objective of this essay is learning various elements of verbal and nonverbal communication and identifies obstacles that impact communication. Effective two ways communication eventually provide benefits to patients experience, trust, satisfaction and better adherence with medicine uses. Being effective communicator requires practice and serious attempt to manage conversations with